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Guest Services


The following rates* and rules currently apply:

  • 1-2 children - $23/hr
  • 3 children - $27/hr
  • 4 children - $30/hr
  • 5 children - $33/hr

Daily rate $170 / 8hrs for 1 or 2 children.

Groups $30.00 per hour/caregiver, 3-hour minimum. 24-hour cancellation policy applies. Toys, games, crafts and movies included upon request. At least 24-hour notice is requested for any reservation being made.

Increased rates will apply for services on December 24, 25, 26, 31 and January 1. Visit for details.

Contact Childcare Connections at:
Please note: Kid's @ The Castle is not involved with booking babysitting for individual guests. Kid's @ The Castle enlists the services of Childcare Connections when hosting group events. 

*Pet-sitting services are also available upon request. Prices are subject to change without notice.

Bell Staff

Bellmen are located at the Main Entrance of the hotel. They will be happy to assist you with porterage and luggage storage.

Check-In / Check-Out

Check-in time is 4:00pm.
Check-out time is 12:00 noon.


The Concierge Desk is located in the main lobby of the hotel. They will gladly assist you with dinner and activity reservations, transportation and directions to major attractions. For advance bookings email us

Fitness & Aquatic Centre

Fitness Centre open 24 hours, daily (Minimum age of 16 years)
Aquatic pools & change rooms: 6:00am to 11:00pm  

The Fitness Centre facility includes:  

  • Exercise studio
  • Scheduled group fitness & yoga classes
  • Free weights & strength training machines
  • Treadmills, ellipticals, upright bikes and recumbent bike
  • Stability and medicine balls, kettle bells, Bosu’s, TRX and so much more 

Learn more about our Fitness Centre.

Gift Shops

Seventeen exciting shops await you at Fairmont Banff Springs. Please refer to the Shopping section of this website, under Explore Area, for detailed information on each of these exciting new shops.

Additional shopping is available in the Banff town site. For further information, contact the Banff/Lake Louise Tourism Bureau at (403) 762-0270, or email.

High Speed Internet Access

Unlimited business internet access in your guest room and public spaces is available to all guests as part of our Resort Fee program. Members of Le Club Accorhotels will receive an upgrade to premium internet access. To learn more about Le Club AccorHotels, or become a member click here.


The Housekeeping staff will provide extra amenities such as cribs and cots at no extra cost. To place your requests prior to arrival please email us

Laundry Services

Dry-cleaning and laundry services are available to our guests (fees apply). For same-day service, please inform Royal Service and have your dry-cleaning or laundry ready for pick up by 8:30 a.m. Delivery will be done at 6:00pm the same day. If laundry is picked up after 8:30am, delivery will be done the following morning.


The hotel's parking is located beside the Convention Center. It is a three-level roofed parkade with 415 parking spaces:

  • Self-parking: $29 CAD/night, with unlimited access 
  • Valet service is also available: $43 CAD/night, with unlimited access
  • Complimentary charging available for electric vehicles 
    • Fairmont Banff Springs along with Sun Country Highway Ltd, a manufacturer of electric vehicle charging stations has installed Banff's first electric vehicle charging station, in the hotel's parkade. Fairmont Banff Springs is pleased to offer complimentary charging for all electric vehicles of our guests. 

Pet Policy

Pets are welcome in the hotel with a cleaning fee of $50 CAD* per day, to a maximum of two pets. $15 of this fee will be donated to the local Bow Valley SPCA, Canada's only no kill, no cage adoption centre. Service dogs are always welcome at no charge.

Pets must be supervised at all times and must be on a leash in public places. For the safety of your pets and the local wildlife, dogs are required to be on-leash in Banff National Park and with-in the Town of Banff. Pet-sitting services are available if booked 24 hours in advance through our babysitting service provider. Additional changes will apply.

*Rate exclusive of tax. Please note, dog sitting services are available on request and through a third party provider. Breed restrictions may apply.

Resort Fee

During your stay at Fairmont Banff Springs, we invite you to take advantage of the benefits of staying in Canada's Castle in the Rockies. We proudly offer a wide variety of activities and services that are available to all guests through our Resort Fee program. This includes internet access, a 24-hour fitness centre with daily fitness & yoga classes, guided tours of this historic landmark, and so much more. The Resort Fee is $30 CAD per room, per day, plus tax.

Take advantage of all that Fairmont Banff Springs has to offer:

All Seasons:

  • Unlimited business internet access in your guest room and public spaces plus local calls (Le Club AccorHotel Members receive premium internet access). .
  • Welcome gift for prince and princesses of the Castle
  • Ski, bike and golf club valet service and storage.
  • Family swim times
  • Wilderness Walks**
  • Heritage Experiences
  • Scavenger Hunts
  • Family Play Time at Kids @ The Castle
  • Bingo, trivia nights & board games
  • Movie nights
  • Child Carrier backpacks*
  • Discounted theatre/museum tickets
  • Creative events
  • Ping-pong and pool tables
  • Shuttle service to the Waldhaus Restaurant & Pub, Golf Course & Clubhouse
  • Car service to the town site of Banff
  • Bellperson / Doorperson gratuity


  • Stargazing at Spray Meadows
  • Tobogganing*
  • Snow shoe tours*
  • Curling
  • Campfire evenings
  • Ice rink


  • Tennis courts - including balls and tennis rackets
  • Tennis - skills & drills, Ladies & Men's nights
  • Lawn games (including: croquet, bocce ball, kubb, bean toss, lawn darts etc.)
  • Strollers*
  • Driving Range - )including 1 medium bucket of balls and golf club - golf club only available for driving range)
  • Cultural Bike Tours**
  • Banff Historical Walking Tours**
  • Hikes**

* subject to availability ** weather dependent 

Ski & Bike Storage

Skis and bikes are not permitted in the guest rooms. Therefore, the hotel is pleased to provide private ski and bike storage, located by the Main Entrance.

Wheelchair Accessibility

Most areas of the hotel are accessible to those using wheelchairs.  Wheelchairs along with other pieces of equipment (bed lifts, transfer benches etc) are available for use during your stay.
We would recommend that these be reserved in advance of your arrival. There are several wheelchair accessible guest rooms, some with roll in showers. For more information or to place a request, please email us.

Information * if applicable
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