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Guest Services


We accept children of all ages throughout the year.  Babysitting services can be arranged through the hotel with a 24-hour notice. We welcome children all year-round with complimentary daily activities and entertainment.

Bell Staff

Full bell service is available, with complimentary luggage storage.

Check-In / Check-Out

Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.


Concierge service is available 24 hours a day.

Gift Shops

The hotel lobby courtyard houses the following gift and beauty stores:  Salt & City Boutique (ladies & gents fashions), News Stand (sundries), Diamonds International (jewellery & watches) and Sass Beauty Salon.


Daily maid service and evening turndown service are included.

Laundry Services

Laundry service is available daily. In order to guarantee next-day delivery, pick-up must be done before 9.00 am.


Self parking is available, free of charge. Bellmen are available for assistance, if needed.

Pet Policy

In order to guarantee our guests a comfortable, safe, and allergy-free environment, Fairmont Royal Pavilion respectfully declines the presence of pets in the guest rooms, with the exception of seeing-eye dogs, which are always welcome.

Wheelchair Accessibility

The public areas are all wheelchair accessible.

A portable ramp can be placed in front of all rooms for wheelchair access. The bathroom door can be removed and all bathtubs have a rail to hold on to.

* if applicable
Fairmont is part of Accor © Copyright 2019