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Fairmont Gold
86 sq.m / 926 sq.ft.
One King bed, Cityscape view
45 sq.m / 484 sq.ft.
63 sq.m / 678 sq.ft.
125 sq.m / 1345 sq.ft.
01
Willow Stream Spa at Fairmont Beijing is your sanctuary within the city.
Discover
From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing just for you.
Event
Whether you are planning an intimate occasion or a memorable event, rest assured Fairmont Beijing will set the stage for an unforgettable celebration.
Total number of slides:
4.5/5
Reviewed 2023-03-19
Always feel safe and assured for all your services
Reviewed 2023-02-27
I'm a regular at Fairmont Beijing. It's my home away from home when I go to Beijing. It's great to be remembered by staff throughout the hotel. On this occasion I wanted to note an extra special effort. I had left my medication in the bathroom when I checked out. It's something that I had assumed that housekeeping would throw in the rubbish as they prepared for the next guest. However, today, less than a week since I returned to Shanghai, a small parcel containing my medicine has arrived at my office. My special thanks to the housekeeper who was looking after my room and to Front Desk for sending the medicine to me. That's going the extra mile. Thank you.
Reviewed 2023-02-19
The check in was a mess. Only two staffs at check in desk. I was first in line but due to the poor management. Took me nearly 20 mins to check in. The poor girl who checked me in had to do multi tasks. Where was the concierge when some people cut the line because they need to pick up their luggages urgently? I have been travel to a lot of countries and sometimes left things behind by accident. I always got a call from the hotel. However, this time I left AirPods Pro and realised two hours later after I got to the airport. I called the hotel but no where to find. I did look at the gps and knew where it was. But nothing I can do. I gave 4/10 for the clean room. The poor girl who checked me in had to provide me the best service she could while also had to deal with other issues when there is no colleague to support her.
Reviewed 2023-02-14
Fairmont Gold lounge was closed one evening due to "maintenance" issues. I ended up having happy hour drinks at the hotel bar but it took over 20 minutes for both the food and drinks to arrive. Very embarrassing given that I was with a client. The following morning, my client arrived before me for breakfast and ended up paying the bill before I arrived. When I found out about this, I asked the restaurant manager to refund the bill to my client but nothing happened. My client didn't really want the refund and didn't push the restaurant manager. She agreed and we left. Given that I stayed in Fairmont Gold, the restaurant staff should have refunded the money to my client regardless of whether he wanted the money back or not. During my checkout, I complained about the closure of the Fairmont Gold lounge for one evening and they did give me a discount of CNY 400 which is why I didn't rate my overall experience as "dissatisfied." But clearly the service level of the hotel should improve given the fact that it's part of Fairmont. Thanks!
I stayed twice in your hotel in the past few months (first one for 9 nights in September 2022, and second one for five nights in February 2023). Hotel facility maintenance is generally ok. The only issue I spotted is the breakfast. The restaurant is clearly understaffed, and the training/service is below the standard. For instance, every time I have lunch there, the staff at the reception does not lead the way to table, and the table is always uncleaned for previous customers. In other similar hotels, staff would normally ask for coffee/tea but there is nothing here. I mentioned once to the manager at the reception back in September, but seems there has been no progress.
Reviewed 2023-01-12
Under BJ pandemic, your hotel really provided a safe environment for my long term stay in 15N.
The experience is expected. Booked twin beds given queen, the reception guy did not mention it till we reached our room. Then I called and the reply was we have no twin rooms. But this level of service is standard for Accor hotels, frankly.
Reviewed 2023-01-07
Welcome was good. Staff professional and professional. Room was great. Very clean and tidy. Restaurant and lounge excellent service from staff. Small changes: bathroom floor was too warm and burnt feet. No snacks were brought to the room. In platinum level normally a plate of fruit and snacks in brought as well as simple drink.
Reviewed 2022-09-23
Reviewed 2022-08-09
10
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