Welcome to
Fairmont Dallas

Laura H.

Reviewed 2023-11-26

Well located with very nice, helpful staff.

Unknown

Reviewed 2023-11-25

Great staff and great hotel

Ann O.

Reviewed 2023-11-25

Unbelievably bad

I was looking forward to stay at the Fairmont for Chief Nurse Executive conference. I was utterly shocked at how awful the service was!!! Aftermy first night I attended the conference and returned to my room nothing was serviced! No clean towels. No drinking water, no coffee packets, No cleaning; nothing! After the second night - late afternoon Same; no service, no coffee packets, no clean linens , no cleaning……. I called Housekeeping and they said they only do service every 3 days! WHAat? Does that mean you don’t even enter the room for 2 minutes to exchange the towels and bring some coffee?????? I travel a lot as a healthcare consultant. I have *NEVER* experienced a worse hotel experience in my professional or personal life !!!!! I hope this gets escalated to the President of Fairmont because you should not have the privilege of using that hotel title . Shame on the management team!!!!

Julie C.

Reviewed 2023-11-24

Great hotel & location but too much deferred maintenance

Beautiful hotel & excellent staff. Rooms were sub-par in many ways.

Unknown

Reviewed 2023-11-24

Mehh

The valet was overwhelmed and long wait, room was hot. We do not think the AC was working. Lobby was very nice but rooms felt dated. I was told parking would cost $50. When I mentioned complimentary parking I was told I was incorrect there is no free parking. I pulled up my booking and it said "complimentary 24 hour parking" I showed it to the front desk lady and she changed her tune and said "oh let me see, yes you paid for parking in your rate so you will not be charge". Would have been nice if they know how to address different booking levels

Erika

Reviewed 2023-11-24

Underwhelming Stay

I had much higher expectations for a 4 star hotel. One off mistakes are not something that should happen and when they do an immediate offer to make better should be made. We got the worst of both. We were given a room assignment just to find the door locked from the inside and someone already in the room assigned to us. When the issue was brought up to the hotel staff they apologized for writing the wrong room number down but when we said the key opened the door they became silent and offered no further apology just the correct room key and number. This did not leave us with a feeling of safety once we got in our correct room. Also, when valet is not optional and a common addition or inclusion the valet staff should not state it's an additional fee after we've said we are there to check in. We know the fee, we paid for the fee with the booking, why stress exhausted travelers further with that and having to second guess ourselves as we are going through the check in process. As far as amenities go based on a 4 star expectation. There was a lack of listed amenities in the room itself (we had to ask where amenities were from the front desk). The sheets were subpar but the pillows were comfortable. The shower is outdated at best, the water pressure was good but very hard. The digital amenities (TV and channels) are no better than any roadside inn and the base WiFi requires a loyalty program to use instead of giving the business grade WiFi a discount with the loyalty program. The gym did have chilled towels and while there were yoga mats available they were rolled up for an unknown amount of time making them hard to use which raised questions of how clean they had been left by the last user. My impression is this is strictly an event hotel that you would need for the night after the event and not for two nights much less a prolonged stay.

Michele Z.

Reviewed 2023-11-24

Great location

The decorations in the lobby were beautiful. The gentleman who delivered our room service was cheery and friendly. I liked the gym. We did call the front desk from our room and they didn’t answer. We were next door to a room that was loud and up until 2:00am. The 6th floor also stank of marijuana.

Charles B.

Reviewed 2023-11-24

Perfectly located and attentive staff.

We had a one night stay in order to attended two performances downtown. One ate the Winspear and the other at the Meyerson. It worked very well for us.

J V.

Reviewed 2023-11-24

Great Stay

It had been a long time since my last stay at the Fairmont but the experience was just as unforgettable, From booking to valet to the check out. It truly was a wonderful time.

Tristan R.

Reviewed 2023-11-24

Surprisingly Bad

I booked through a third party app, and was not made aware before booking of your construction. I even checked your website before booking to compare pricing and checked the dates and no notification was prompted. I checked in this Monday and your front desk employee was very nice and but also did not warn us of the construction or noise in the North Tower where our room was located. We went up to our room with a “city view and balcony” and were greeted with ladders, tools and multiple workers that startled my wife and kids. We immediately closed the blinds and knew this was not what we expected. It was very noisy, the outside door from the patio to our room had numerous employees in the vicinity and my wife was very uneasy. We left the room around 4:30 to avoid the concerns and spoke to a different front desk person then who checked us in to voice our concerns. The only response we received on each issue mentioned was “sorry, you booked through a third party”. No option to switch rooms, no apology, no refund offered just very dismissive. We left the room and just walked around the American Airlines center to kill time before the hockey game and returned around 11:00pm. Thankfully the noise was stopped and went to sleep. We woke up early Tuesday morning and were going to have breakfast, visit the museum and were very annoyed at how the situation was handled so we just left around 7:00am and went back home. Unfortunately it was enough of a distraction that we didn’t want to continue our trip as planned. We have stayed at your hotel multiple times, we have never been treated this way and were shocked and will look to find a new hotel for future travel. We actually have never been treated like that at any hotel . . . Even if for work or personal travel.