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Visiting the Spa

  • Willow Stream Spa Fairmont Empress

Hours of Operation:
Open Sunday through Tuesday 8:30am - 7:00pm and Wednesday through Saturday 8:30am - 9:00pm. Spa Facilities open at 8:30am daily.

Your Experience 
Please arrive at least 45 - 60 minutes prior to your appointment time to complete a medical history form, change into your robe, and enjoy the Spa Ritual. Our Spa Ritual consists of steam inhalation room, Finnish style sauna and mineral pool. The spa ritual is recommended for our spa guests as a means of relaxing the mind and body prior to their experience, so as to enjoy the maximum wellness benefits of their spa visit. We do require 24 hours notice for any change or cancellation of spa appointments.

Our Spa Environment
The Willow Stream Spa is an adult sanctuary. Minimum age is 18 years old, guests 16-18 must be accompanied by an adult. Cell phones or other electronic devices are not permitted in order to keep the spa area quiet and to protect your privacy.

Dress Code
Guests receive a Willow Stream robe and slippers to wear between treatments and a locker for your personal belongings. For your comfort, undergarments may be worn during treatments; our therapists are highly trained in correct draping procedures for complete privacy. Swimsuits are required for the Mineral Pool

Nail Boutique at Willow Stream Spa 
The Nail Boutique at Willow Stream Spa provides manicure and pedicure services with 5 pedicure benches and 3 manicure stations. The Nail Boutique does not include access to the Willow Stream Spa facilities or Spa Ritual.  

Gift Cards
Give the gift of Energy with a Willow Stream Gift Card. Available to load in any CDN dollar amount and can be used at any of our Canadian Willow Stream Spas.

Special Events
Our spa is available for private parties and events including fundraisers and retreats. For more information call 250 995 3651.

Your comfort is important to us and if you have any questions on spa etiquette, spa experiences or other questions, please do not hesitate to ask us. Find your energy at Willow Stream Spa.

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* if applicable
Fairmont is part of Accor © Copyright 2019