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Visiting The Spa

  • Visiting The Spa
  • Visiting The Spa

Spa environment
Willow Stream Spa is a place to restore your energy and relax. For your peace and privacy, we kindly ask you to use portable music players with earphones and keep mobile phones on silent mode. If you would like to receive messages during your time with us, please let one of our colleagues know, and we would be happy to assist.

Spa arrival and etiquette
We recommend you arrive 45 minutes prior to your appointment time to enjoy the facilities and ensure your treatment starts on time. Late arrivals may result in a reduction of your treatment experience. Please come and spend the day with us. To make any changes to your booking, please contact the Willow Stream Spa at + 971 9 204 1035 or press the Spa button from your in-room phone.

Personal matters
Please inform us of any health conditions at the time of booking. You will also be asked to complete a medical history form upon arrival, so we can customise your experience to your needs.

Spa attire
You will receive a bathrobe and slippers to wear between treatments as well as a locker for your personal belongings. For your comfort, undergarments must be worn during treatments. We ask you to leave jewellery and valuables in your guest room.

Gift vouchers
Gift vouchers for all Willow Stream Spa services and packages are available for purchase. Please contact our Willow Stream Spa Experience Coordinators for further information.

Making spa appointments
Consult our Willow Stream Spa Experience Coordinators to select treatments that fulfil your personal requirements. The Willow Stream Spa is located on the lower level of the hotel. Advanced reservations are recommended to ensure availability. Telephone: + 971 9 204 1035 | Email:

Willow Stream Spa cancellation policy
If you wish to reschedule or cancel your spa appointment, please notify the Willow Stream Spa six hours in advance. Cancellation or rescheduling of a package requires 24 hours’ notice. Missed appointments without proper notice are subject to a 100% charge for reserved services.

Tax and service charges
For your convenience, a 10% municipality fee and 10% service charge fee will be added to the treatment rate.

* if applicable
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