Welcome to
Fairmont Hotel Vancouver

Carolynn L.

Reviewed 2023-01-22

If I could give it 20 stars, I would

This was our 4th stay in the Gold Lounge this year and the team in the lounge makes us feel like cherished guests each time, even more, like family. Suki, Lauren, Tina, Axelle and the rest of them are so attentive to every detail. From stay to stay, they remember us and take such great care of us. I always look forward to returning as it feels like I am going to visit friends. The personalized cards, the welcome amenities, the room upgrade…. So incredible. We also love the new upgrades on the gold floor, the Dyson hair dryer and the new linens. Well done, the best team in all Fairmonts!

C. P.

Reviewed 2023-01-22

Nothing beats Gold!

Staying on the Gold level at the Vancouver Fairmont allows to feel like we are a King and Queen for our stay(Like the photos on the spa level). Thank you for creating this level of service.

Nanette

Reviewed 2023-01-22

Helpful staff

The Doorman was very helpful on how to experience Vancouver in the rain!

Unknown

Reviewed 2023-01-22

Not the usual fIrmont experience

We are rewards members and always book the good floor. This time we couldn’t get cool because for some reason the old hotel still had t upgraded its heating and cooling system. So in order to keep the rest of the hotel warm w Pugh we had to endure extremely hit night. Can’t open window because it’s too noisy. They brought a fan again can’t sleep cause it’s too noisy. Not worth the extra money this time.

Unknown

Reviewed 2023-01-22

We were upgraded to a suite which was nice. I don't particularly care for the amenity that I've received the last few times at the Hotel Vancouver - apples and pretzels are not what I'm looking for really. Some nuts and cheese and crackers perhaps. We had buffet breakfast included in our three day stay. I won't do that again - the buffet is fair but I'd prefer freshly prepared foods. Some of the fruit and definitely the eggs were very tired from being prepared long before.

Unknown

Reviewed 2023-01-21

Excellent value

The week I was traveling, this property was very near the same price as some lower end hotels in the area so I gave it a shot. For the money I paid, I was very pleased. The service was excellent, the bed was extremely comfortable, and the hotel in general is very well maintained. It was also in exactly the perfect location for me to walk everywhere I needed to be. Unfortunately the room I had was at the end of the hallway between two lock-offs and I was plagued by noise leaking through those two lock-off doors well into the evening. The guy who checked me in tried to tell me I was being “upgraded” but based on the size and location of the room it actually felt like a downgrade. I will reiterate that the service was outstanding though - the desk staff, the bartender, the security guys that I called to make the neighbors be quiet, the bellman - all perfect.

Unknown

Reviewed 2023-01-21

Wonderful service

Unknown

Reviewed 2023-01-21

Not spectacular

Upon check-in I was asked if I wanted to upgrade, I then mentioned that I am Silver status and should have welcome drink vouchers. The gentleman checking me in then quickly said, oh you get free upgrades upon availability but we don’t have any available…yet he just asked if I wanted to pay for it. The hot tub was also broken and there was no communication about it this via email or even upon check-in

Cyndi M.

Reviewed 2023-01-21

The fairmont team looks after me like I am family. Thank you

Harry

Reviewed 2023-01-21

Excellent location, fantastic service

My family had a great experience at Fairmont Hotel Vancouver. From arrival to departure, we were given excellent service from everyone. Additionally, the hotel is in a great location in the city with easy access to all the highlights, making our stay extremely easy.