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Visiting The Spa

  • Spa Treatment

Spa Environment
Willow Stream Spa is a place to restore your energy and relax. For your peace and privacy we kindly ask you to use portable music players with earphones and keep mobile phones on silent mode. If you would like to receive messages during your time with us, please let one of our colleagues know and we would be happy to assist.

Spa Arrival and Etiquette
We recommend you arrive 30 minutes prior to your appointment time to enjoy the facilities and ensure your treatment starts on time. Late arrivals may result in a reduction of your treatment experience. Please come and spend the day with us. To make any changes to your booking, please contact the spa on 0212 403 86 93.

Personal matters
Please inform us of any health conditions at the time of booking. You will also be asked to complete a medical history form upon arrival, so we can better customize your experience to your needs.

Spa Attire
You will receive a robe and slippers to wear between treatments and a locker for your personal belongings. For your comfort, undergarments must be worn during treatments. We ask that you to please leave jewelry and valuables in your locker or hotel room.

Gift Vouchers
Gift vouchers for all Willow Stream Spa services and packages are available for purchase. Please contact our spa experience coordinators for further information.

Making Spa Appointments
Consult our spa experience coordinators to select treatments that fulfill your personal requirements. The spa is located on S floor of Fairmont Quasar Istanbul. Advanced reservations are recommended to ensure availability.

Spa Cancellation Policy
If you wish to reschedule or cancel any spa appointments, please notify the spa four hours in advance. Cancellation or rescheduling of a package requires 24 hours’ notice. Missed appointments without proper notices are subject to a 100% charge for reserved services.

* if applicable
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