Welcome to
Fairmont Kea Lani, Maui

Leslie C. V.

Reviewed 2023-01-21

Everything was so perfect!

We loved our family vacation to the Fairmont. Our room was beautiful and the service at the hotel was outstanding.

Larryh

Reviewed 2023-01-21

Great place to stay with the Nicest people ever

your staff everywhere in this place were the most friendliest ever. Great attitudes are hard to find in staff but you have them for sure

Unknown

Reviewed 2023-01-17

Great amenities and activities

Thecocogal

Reviewed 2023-01-17

Beautiful property, perfect location, and lovely staff

All in all, we had an amazing time at the Fairmont Kea Lani on Maui. This was our first experience at a resort such as this on the island, and it really met all of our expectations. The suite was fabulous. I think if you're going to stay at a resort, Kea Lani has the best rooms. We very much enjoyed our ocean view room and all its amenities, including the metal flask waters bottles that allowed up to refill with their water refill stations thru/out the property. We are trying to minimize using single-use plastics, so this was a wonderful thing the hotel provided. The beach cove is lovely...really a nice addition to the pools and property. The concierge was amazing and set up some really great things for us to do on the island. The Avis car rental on property was excellent (though if I were to make a recommendation, people who have reservations shouldn't have to wait behind those that do not - especially when those of us with reservations have someplace to be at a particular time). The front desk, concierge and Avis people were awesome. And another thing I really really liked is that they have a shuttle system that will drive you to other places in Wailea. This came in handy when we went off-property to some restaurants to eat and walk around at the Shops. We experienced the spa...which was fabulous. We had massages and facials which were very good and the staff were wonderful. If I'm being honest though, the actual spa facilities were sorta of "standard". I have been to some other Hawaiian resorts with spa experiences (pools, relaxation facilities, showers, etc.). Maybe people don't come to the Kea Lani for spa treatments...but I definitely love partaking in treatments while on vacation and am always interested in more than just the treatment itself. The market was our go-to place for breakfast and snacks. We were there a lot. Great coffee/tea options, acai bowls, fruit, pastries, pizza slices, sandwiches, etc. Really really great. Nick's restaurant is wonderful. Excellent food and service - very impressed. Ko didn't live up to the hype for us...so I would probably just go to Nick's a few times. And Ama Bar & Grill definitely worked great for poolside eating. We didn't experience the lounge or the Kea Lani Restaurant so can't comment on those. All in all, Kea Lani ticked every box. The people that work there take great pride in their property and it shows. I love that there are walk paths thru/out Wailea to exercise, there are plenty of things to do, and Wailea offers several eating and shopping options off the Kea Lani property. We will definitely return as it was a wonderful experience.

Mikayla J.

Reviewed 2023-01-16

Amazing room & amazing staff!

We really enjoyed the newly renovated rooms, the staff was incredible and very helpful! One thing we wish that was more enjoyable was rental prices from the hotel & drinks and food - you already pay a lot of money for the amazing room, for guests staying at the Fairmont I believe there should be some sort of lower price or discount!

Unknown

Reviewed 2023-01-16

Starting to Slip?

My wife and I (and subsequently kids) have been coming here for over 25 years. Obviously we love it and the property, but also the staff is what sets it apart. Everything always top-notch. It just seems as if it is starting to slip slightly. Room wasn't quite as clean as usual. Price point seems to be at ceiling (which is OK, but overall service has slipped, making price point seem a bit overpriced). Also, wondering if at that price point, maybe it's time to re-institute wrist bands to ensure pool areas are not overtaken by people who are not staying on the property. Nothing worse than not finding a lounge chair but seeing and hearing people in these spots who are not staying at the hotel. Not sure best way to institute this. I really like he addition of the beach side snack/coffee/beverage trailer. Great addition.

Stella S.

Reviewed 2023-01-16

Thank you to SANDY HSU For taking such great care of us, and making sure that everything was the way it was supposed to be when we arrived

Unknown

Reviewed 2023-01-15

Exceptional hotel, staff were amazing, would most certainly return!

We would most certainly return to the Fairmont Kea Lani, what an exceptional hotel in a great location. The staff who helped us were amazing! Thanks for a wonderful stay with our family.

Unknown

Reviewed 2023-01-15

I do not want this published. I first want it to be understood that we love this resort and the staff and will 100% stay here again. We’ve been twice in less than a year. We LOVE the South Maui/Wailea area, specifically The Fairmont. It’s the perfect balance of luxury and chill! I’m only sharing this next part to help The Fairmont improve. My only complaints with this stay (and I think I can mostly attribute it to the current ongoing renovation) were some of the logistics of our room. While I appreciated the garden view upgrade, I did not like the location of our room and did not feel like it was a garden view. The convenient proximity to the upper deck pool made it bearable, but the proximity to the parking lot, maintenance path, and the adjacent property made it feel like there was a lack of privacy. Our door lock and toilet acted up the entire stay. The exterior light over our door shined through at night. I also felt like our room felt damp. The renovated room was aesthetically beautiful, but I missed the extra closet in the bedroom. Although, we still had ample room in the closet and with the furniture storage. We preferred the sectional on the curved wall like it was before. With it positioned on the opposite wall, it made the living area feel smaller somehow. The bathroom vanity was a major upgrade! The extra counter space was awesome with a family of four! We had a little trouble with towel requests, but the manager Tim accommodated us and made things right. I really appreciated that gesture. I would appreciate the front desk explaining ALL Accor benefits (like linking your cards in the app) when members checkin in order for guests to better understand the caveats of earning points and status while spending money at the property. We love the towels and bottled water available from the valet when we would leave the resort for day trips! I understand that some of this feedback is simply my opinion, but I just thought I’d share.

Ian M.

Reviewed 2023-01-15

Satisfied

My partner and I decided to celebrate my birthday in Fairmont Kea Lani. We were given an outside-facing room. It was facing the side walkway. I did not mind the room that was given to us. I booked a discounted rate after all. The issue was that we were woken up a few times in the mornings with the sound of hammering, people talking and vehicle sounds. It looked like the hotel was setting up for a renovation. We later on found out that rooms near our room are getting renovated. I wish we were given a more quiet room. There were no food/drink service at the beach unlike at the Fairmont Orchid in Hawaii Island. It was quite a walk to go get food and drinks from AMA Bar & Grill. The staff and bartenders at the Luana Lounge and the staff at the beach area are superb! They’re all friendly and very attentive. The concierge was also very helpful. My partner and I noticed that the garden/grounds were a bit too brightly lit at night. There were too much light that we could barely see the stars when we decided to walk the grounds one night. One of the charms of going to Hawaii is to see the stars at night. Most visitors come from cities with bright lights and don’t see stars at night. I think the lighting should be bright enough to see the walkway to prevent falls but not too bright to obscure star gazing. Overall though, I was quite satisfied with our stay at Fairmont Kea Lani. I’ve been staying mostly at Fairmont hotels on my recent travels but I might explore other resorts if we decide to go to Wailea in Maui again.