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Guest Services

Check-In / Check-Out

Check-in time is 4:00 p.m.
Check-out time is 12:00 p.m.

Bell Desk

Dressed in authentic Swiss atire, the bellmen and doormen at the Fairmont Chateau Lake Louise provide exceptional valet and luggage handling services. The Bell Desk is located at the main entrance of the hotel.  Service is available 24-hours-a-day.


The Concierge Desk is located in the Main Lobby. Our Concierge can assist you with dinner reservations, activity bookings, transportation and directions to major attractions in the area.


The hotel is connected to a partially covered parkade with plug-ins.

Valet and self-parking is available to our overnight in-house guests at the following rates:

Self: $30 per day
Valet: $35 per day

Day Visitor rates:

Self: $20 per day
Valet: $35 per day


Our Housekeeping team will provide extra amenities such as cribs and cots as requested and also handle all requests for lost & found items.

Laundry Services

Same day and next day dry-cleaning services are available to our guests. Please phone 403 522 3511 for drop off and delivery times.

Winter Gear Rental

No winter gear? No problem! Rent high performance skis, skates, snowboards, snowshoes and more at Chateau Ski & Snow. Our rental shop offers an array of high performance equipment for all ages and abilities.

Ski Storage

The hotel is pleased to provide ski storage at the Bell Desk. The Guest Services team will be glad to assist you.  Skis are not permitted on guest floors or within your guest room.

Gift Shops & Specialty Boutiques

The hotel offers an extensive selection of specialty shops showcasing custom hotel merchandise featuring the history of CP Rail, Canadian Native Indian and Inuit art, fashions woven from the famous Canadian Arctic Musk Ox, beautifully crafted jewelry and watches, designer leather goods, quality brand name outerwear and casual clothing, candy and maple products, plus a wide selection of books, posters and gifts that capture our heritage. Please click here to get a closer look at our shops.


The hotel has nine guest elevators for your convenience.

Wheelchair Accessibility

Special needs accommodation is available on a request basis.  Please contact the hotel in advance to confirm due to limited inventory.  Ramps are located throughout the hotel, with the exception of the pool. Designated parking stalls are also available in close proximity to the doors. Limited number of wheelchairs and portable equipment is available by request through Royal Service.

The hotel has two types of accommodation:

Eased access rooms:

  • Large entry door frames        
  • Lower peep holes        
  • Flashing Fire light in room        
  • All doors swing into the room not the bathroom        
  • Roll in bathroom vanity        
  • Basins have open grid strainers without mechanical pop-up        
  • Faucets are two - handled levers        
  • Additional grab bars        
  • Raised toilet seats        
  • Portable equipment available upon request        
  • Additional information within the guest directory - persons with disability tab

Persons with disabilities rooms include all of the above equipment and services plus:

  • Automatic entry door opener       
  • Roll in shower       
  • Sliding bar shower       
  • Space throughout the room that allows for a full wheelchair turning radius

Pet Policy

Fairmont Chateau Lake Louise is a pet friendly hotel however pets are not permitted in the Mount Temple Wing. A charge of $50.00 per room, per night plus taxes applies for pets and will be added to your guestroom folio. For stays of 8 nights or longer, the charge will not exceed $350.00. In the event extra servicing to the room is required upon checkout, an additional charge of $125.00 may apply.

Unfortunately due to health regulations pets are not allowed in the Food & Beverage areas of the hotel. This includes the patio, the Health Club pool deck & the Fairmont Gold Lounge.

A $75.00 holding fee will be applied to your guestroom folio should your dog be unaccompanied in your room.

Upon request, ‘Pet Sitters’ can be hired at a pre determined hourly rate through the Concierge Desk. Sitters are only guaranteed when 24 hours notice is given. A cancellation policy does apply.

Please note that local bylaws require that dogs must be leashed throughout the Village of Lake Louise. Please be mindful of the resident wildlife (including bears, deer, and coyotes).

Additional supplies, such as baggies, dog beds, etc., are available through Royal Service by dialing ‘0.’

We hope you and your pet enjoy your stay with us at the Fairmont Chateau Lake Louise. If there is anything we can do to enhance your stay with us, please let us know.

*Rate exclusive of tax $15.00 per pet will be donated to the local Bow Valley SPCA, Canada's only no kill, no cage adoption centre. 

Service Fee

For the convenience of our guests, we have implemented a daily service fee of $15 CAD (plus 5% tax, 2% Tourism Improvement Fee, 4% Alberta Tourism Levy), per room, per night. The service fee includes the following services: 
• All bell person and valet gratuities
• Unlimited Business Internet Access for all guests in guest rooms and resort public areas, wireless and wired. Best used for: internet browsing; email & messaging; and social networking.
• Complimentary upgrade to Premium Business Internet Access for loyalty club members and Fairmont Gold guests. Best used for: large file upload/download video; games and entertainment; and more…
• Complimentary PressReader online access to over 5,000 international newspapers and magazines for all guests
• Complimentary Fitness Classes
• Free local and 1-800 calls
• 24-hour Business Center access
• Seasonal Shuttle
The fee will be added to your guest room folio upon check-out, therefore eliminating multiple individual charges.

* if applicable
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