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Spa Terms and Conditions

To ensure you get the most out of your Lake Louise spa getaway, we kindly ask that you note the below terms and conditions. For more information please call +1 403 522 1545 or email The Spa at Fairmont Chateau Lake Louise.


Age Requirements: Spa services are available for guests of 12 years of age or older. As the spa is an adult area, we respectfully request that guests do not bring their children under 12 years old to the spa.

Scheduling Appointments: We suggest 48-72 hours advance notice for scheduling appointments during the week and 5-7 days notice for weekend appointments. Guests staying with us on an overnight package are responsible for setting up their spa appointments. Appointments are subject to availability and must be guaranteed by a credit card.

Cancellation Policy: We respectfully ask that you give a minimum of 24-hours advance notice for all cancellations. If less than 24-hours a full charge of services will be billed to your credit card. Cancelling overnight spa packages would incur the room cancellation policy also.

Arriving for Your Service: Please arrive 10 full minutes prior to your service. Our spa therapist will be completing a brief health evaluation prior to your treatment to be able to provide you with the best experience possible and to assure your safety and comfort.

Late Arrivals: Keep in mind that arriving late will result in a shortened length of your treatment, with the full price of the service being charged, as not to inconvenience the next guests.

What to Bring: Come dressed as you are. We have a small co-ed steam room for you use.

Gender Preferences: Gender preferences are based on availability and are not guaranteed. Please know that all of our therapists are licensed professionals and will make every effort to make you feel comfortable during your spa service.

Gratuities: For your convenience a 15% service charge & 5% GST will be added to your bill.

Health Club and Pool: Guests of Fairmont Chateau Lake Louise have full access to our workout facilities, which include the pool, hot tub and changing room. A guest room key is required to access these facilities. This facility is located on the first floor, apart from our day Spa.


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