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Guest Services


Professional babysitting services are currently not available in the Ottawa area. 

Bell Services

Bellpersons are available at the Main Entrance of the hotel. They handle luggage storage and porterage.

Check-In / Check-Out

Check-in time is 4:00 p.m.
Check-out time is 12:00 p.m.


The Concierge Desk is situated in the Lobby, beside the Registration Desk. Concierge will be able to give you further city and restaurant information and help you with anything you require during your stay.


The hotel has five elevators that run to guest floors and meeting floors.

Express Check-Out

Express video check-out is offered directly from the television and a copy of your folio is automatically printed at the concierge desk for your convenience. Verification of the guest's account balance can also be done via the television.

Gift Shops

Guests looking for souvenirs will be glad to find the following gift shops on the lobby level:

  • Vincent Art Gallery features beautiful works of art by some of Canada's best artists
  • Devine Fine Jewellery features fine jewellery by Ted Devine and original creations by Canadian designers                             
  • SB Gifts and Souvenirs offers a wide selection of newspapers, magazines, souvenirs and 'last minute' travel necessities

Historical Tour Hotel Application

Fairmont Château Laurier offers a wonderful self-guided tablet tour. Guests' staying in Ottawa's castle can borrow an Ipad from the front desk to experience this interactive historical tour, featuring a narrative walk through time including stories and images of years gone by.


The Housekeeping department is not only in charge of the cleanliness of the hotel and its bedrooms, but also is in charge of the Lost and Found department. They can also provide extra pillows and towels on request.

Laundry Services

Dry cleaning and laundry services are available by contacting the Concierge Desk. They offer same-day and/or overnight services.


Fairmont Château Laurier's on-site parking garage is closed. We are pleased to provide Valet Parking to all registered guests at a daily rate.

  • Overnight parking: $49 CAD plus tax for Registered Hotel Guests Only (in/out privileges)  

Pricing is subject to change without notice.

Alternate parking is available within walking distance for non-registered guests. For a list of nearby parking options, click here

Pet Policy

Fairmont Château Laurier will accept pets (cats or dogs) with an additional fee of $50 CAD per room per day, plus applicable taxes. $5 CAD of each fee will be donated to Freedom Dog Rescue, a local animal charity.

Pets may not be left alone in guest rooms. Pets must be leashed at all times and are not allowed in the hotel restaurants or lounge. Guide dogs are complimentary. For the convenience of our guests who are traveling with a larger pet, the hotel offers the following Ottawa-area boarding alternatives. It is recommended to bring the pet's immunization certification.

  • Club Pet Gloucester: (613) 567-8842
  • Gloucester's Boarding Kennels: (613) 822-1393

Safe Deposit Boxes

Safe deposit boxes are available at no charge. They are located near the hotel's Registration Desk. Each guest room also offers its own safe deposit box.

Smoking Fee

Fairmont Château Laurier is a smoke-free hotel, as such, guests are not permitted to smoke in guestrooms or public areas. Guests who choose to go against our non-smoking policy will be charged $500 CAD

Wheelchair Accessibility & Accessibility for Ontarians with Disabilities Act (AODA)

The hotel has thirteen rooms which are specially designed for physically challenged guests. They feature wider entrance doors, lower light switches and grab bars in the bathroom. Wheelchairs are available through the Concierge Desk on a first come, first served basis.

Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

Fairmont Château Laurier believes in creating outstanding hospitality for all of our guests and colleagues. We are committed to providing a barrier-free environment for all stakeholders (guests, colleagues, job applicants, suppliers, and any visitors who may enter the premises). We will comply with all aspects of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) as demonstrated through our pillars of commitment.

Customer Service Policy
Integrated Standards Policy
Multi-Year Accessibility Plan

Wireless High Speed Internet Access

Wireless connectivity is available in various public spaces and in all 426 guestrooms. Business Level service is offered for $15.76 CAD, tax included, for a 24-hour time period. Premium service is offered for $27.06 CAD, tax included, for a 24-hour time period. Both services can be paid via credit card interface.

* if applicable
Fairmont is part of Accor © Copyright 2020