Your browser does not support frames.

Guest Services


To arrange babysitting services during your Edmonton family vacation, please contact the Fairmont Hotel Macdonald Concierge at 780-424-5181

Bell Staff

Bell Staff are stationed at the Main Entrance of the hotel, 24-hours a day. They will be happy to assist you with porterage and luggage storage.


For billing inquiries please contact our accounting department via email at

Check-In / Check-Out

Check-in time is 3:00 p.m.
Check-out time is 12:00 Noon.

We offer "Keep In Touch" technology that facilitates arrivals and departues. The "I'm On My Way" email allows us to better prepare for your arrival time and method, and we will notify you when your room is ready! The "Easy Departure" tool allows for a hassel free departure with simply the click of a button.  


The Concierge Desk is located in the Main Lobby. They will assist you with directions and locations, theatre and sporting event tickets, and dinner reservations.

Easy Departure

Guests can verify their account and check-out through their television set in the convenience of their guestroom, or via email. A receipt will be available at the Front Desk, can be mailed to the address provided at time of reservation, or emailed to the indicated email address.


A pair of elevators are located in the Main Lobby.


The Housekeeping staff will provide extra amenities such as cribs and roll-away beds at no extra cost.

Laundry Services

Laundry and dry-cleaning services are available from Monday to Saturday. In order to ensure a 6:00 p.m. same-day delivery, the hotel asks that the laundry bag is received prior to 8:30 a.m.

Gift Shops

The gift shop is located in The Macdonald Fitness Centre on the lower level of the Hotel.


We are pleased to offer both valet parking and self Parking, both with in and out privileges. Guests can pull up to the Main Entrance where the Bellstaff will also assist with luggage and directions to the self-parking parkade. Guests that will be using The Fairmont Hotel Macdonald self parking must remember to bring their license plate number to the Front Desk Agent. 


  • $45.00 CAD daily for valet parking overnight or over four hours, excluding tax
  • $22.00 CAD valet parking up to four hours, excluding tax
  • $35.00 CAD overnight self-parking, excluding tax
  • $30.00 CAD for valet parking for events at Roger's Place, up to 5 hours

Fairmont Hotel Macdonald is pleased to offer complimentary self parking and valet parking for all Electric & Hybrid vehicles of our guests.  Fairmont Hotel Macdonald will also provide complimentary valet parking for vehicles with handicap tags.  

Other nearby self-parking options are available. Please ask our Guest Service colleagues upon your arrival for further information. Please note that all parking facilities may be outdoors and indoors. All oversized vehicles and pickup trucks will be parked outdoors.

For complete driving directions and map, please click here.  

Pets Allowed

The Fairmont Hotel Macdonald is an Edmonton pet-friendly hotel. Pets are permitted in the hotel at a charge of $25 CAD + GST per pet per day. This very important family member must be supervised at all times. If left alone in the room, pets must be placed in a kennel. Guide dogs are always welcome at no charge.  Please Note:  With the exception of guide dogs, pets are not permitted in The Harvest Room, The Confederation Lounge, The Fitness Centre, and any of our function rooms.

Wheelchair Accessibility

The hotel meets Access Level 3 requirements. Two rooms are equipped with safety grips, grab-bars in the bathtub, raised toilet seats, lowered peephole, and wide doorways. A wheelchair is available on request for use while in the hotel.

Information * if applicable
© Copyright 2019 AccorHotels. All rights reserved.