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Guest Services


To arrange babysitting services during your Edmonton family vacation, please contact the Fairmont Hotel Macdonald Concierge at 780-424-5181

Bell Staff

Bell Staff are stationed at the Main Entrance of the hotel, 24-hours a day. They will be happy to assist you with porterage and luggage storage.


For billing inquiries please contact our accounting department via email at

Check-In / Check-Out

Check-in time is 3:00 p.m.
Check-out time is 12:00 Noon.

We offer "Keep In Touch" technology that facilitates arrivals and departues. The "I'm On My Way" email allows us to better prepare for your arrival time and method, and we will notify you when your room is ready! The "Easy Departure" tool allows for a hassel free departure with simply the click of a button.  


The Concierge Desk is located in the Main Lobby. They will assist you with directions and locations, theatre and sporting event tickets, and dinner reservations.

Easy Departure

Guests can verify their account and check-out through their television set in the convenience of their guestroom, or via email. A receipt will be available at the Front Desk, can be mailed to the address provided at time of reservation, or emailed to the indicated email address.


A pair of elevators are located in the Main Lobby.


The Housekeeping staff will provide extra amenities such as cribs and roll-away beds at no extra cost.

Laundry Services

Laundry and dry-cleaning services are available from Monday to Saturday. In order to ensure a 6:00 p.m. same-day delivery, the hotel asks that the laundry bag is received prior to 8:30 a.m.

* if applicable
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