Stay Safe

Your Safety In Mind

Times are changing, and so are we. What to expect during your next visit.

YOUR ARRIVAL

Wellness Check: Upon arrival you will be greeted at the main entrance with a friendly smile and temperature check. Guests that do not pass the temperature check will not be permitted to enter the hotel.

Parking: Both valet and self-parking options are available. Please inquire with our Guest Service team upon arrival for more information.

Bell Desk: A Bell person is available to help you with your luggage at your request. Disinfecting wipes are available.

 

YOUR STAY

Face Mask: During your stay the hotel is pleased to provide a mask, for guests who do not have one, for your use to wear in the public areas of the hotel.

Social Distancing: Furniture throughout the public areas of the hotel have been rearranged to facilitate social distancing.

Hand Sanitizing: Hand Sanitizing Stations have been placed throughout the hotel.

Housekeeping: Your room will be thoroughly cleaned and disinfected with EPA-registered cleaning products, with a 48-hours resting time between each guest. Housekeeping during your stay will occur every three days, when your room is vacant.

Room Amenities: Wellness kits (hand sanitizer, mask) are provided for your use during your stay.

Laundry/Dry Cleaning: Regular service is available Monday-Friday. Service is closed on Saturday and Sunday. Items sent prior to 9:00 AM, are returned same business day by 1:00 PM. Items sent between 9:00 AM and 10:00 AM, are returned same business day by 4:00 PM. Items sent after 10:00 AM, are returned the following day by 4:00 PM.

In-room Dining: Serving Breakfast, Lunch and Dinner, contactless In-room Dining is available 24 hours a day.

Pet-Policy: Small pets are welcome at a fee of $25 per stay.

 

AT THE HOTEL

Dining: The Confederation Lounge and Afternoon Tea is open for curbside pick-up only at this time. In-room dining is also available 24 hours a day. The Harvest Room and Café 1915 remain closed until further notice. 

Health Club & Pool: The Pool and Fitness Facility is temporarily closed until further notice.

Services not available at this time: Fairmont Gold, Whirlpool, Sauna, Steam Room, Squash Court, Massage Services BMW Bikes, Childcare

 

WHAT'S OPEN IN EDMONTON

As of December 13, the Government of Alberta has imposed restrictions for a four week period. The following remain open with social distancing measures in place and limited capacity:  

Shopping malls and retail stores, including the West Edmonton Mall

Restaurants are open for delivery and takeaway only

Edmonton Valley Zoo: Tickets must be purchased online in advance

University of Alberta Botanical Gardens: Advanced registration only

 

Further questions or concerns? Please call our Royal Service Team at (780) 424-5181 or email hotelmacdonald@fairmont.com for more information.