Stay Safe

Your Safety In Mind

Times are changing, and so are we. What to expect during your next visit.


Wellness Check: Upon arrival you will be greeted at the main entrance with a friendly smile and temperature check. Guests that do not pass the temperature check will not be permitted to enter the hotel.

Parking: Both valet and self-parking options are available. Please inquire with our Guest Service team upon arrival for more information.

Bell Desk: A Bell person is available to help you with your luggage at your request. Disinfecting wipes are available.



Face Mask: During your stay the hotel is pleased to provide a mask, for guests who do not have one, for your use to wear in the public areas of the hotel.

Social Distancing: Furniture throughout the public areas of the hotel have been rearranged to facilitate social distancing.

Hand Sanitizing: Hand Sanitizing Stations have been placed throughout the hotel.

Housekeeping: Your room will be thoroughly cleaned and disinfected with EPA-registered cleaning products, with a 48-hours resting time between each guest. Housekeeping during your stay will occur every three days, when your room is vacant.

Room Amenities: Wellness kits (hand sanitizer, mask) are provided for your use during your stay.

Laundry/Dry Cleaning: Regular service is available Monday-Friday. Service is closed on Saturday and Sunday. Items sent prior to 9:00 AM, are returned same business day by 1:00 PM. Items sent between 9:00 AM and 10:00 AM, are returned same business day by 4:00 PM. Items sent after 10:00 AM, are returned the following day by 4:00 PM.

In-room Dining: Serving Breakfast, Lunch and Dinner, contactless In-room Dining is available 24 hours a day.

Pet-Policy: Small pets are welcome at a fee of $25 per stay.



Dining: Confederation Lounge and Patio is open for Breakfast, Lunch, Dinner and Weekend Afternoon Tea. Reservations are recommended and required for lunch and dinner on Friday and Saturday, as well as Weekend Afternoon Tea. Walk-ins for breakfast are welcome (A la Carte Menu). In-room dining is available 24 hours a day.  Harvest room, Café 1915, the hot dog cart and weekday Afternoon Tea remain closed at this time.

Health Club & Pool: The Pool and Fitness Facility is open for hotel guests, with a limit of 10 guests at a time. Daily hours of operation: 8:00 AM to 8:00 PM. Health and Safely measures are in place. Click here for details.

Services not available at this time: Fairmont Gold, Whirlpool, Sauna, Steam Room, Squash Court, Massage Services BMW Bikes, Childcare



Edmonton is in phase two of it's reopening plan. Parks, Retail Shops, Outdoor Restaurants and Patios are open with social distancing measures in place. The following popular Edmonton attractions have updated hours of operation:

West Edmonton Mall: Open Mon-Thu from 11 AM - 7 PM, Sat & Sun from 10 AM - 9 PM, Sun 11 AM - 6 PM

TELUS World of Science: Open Wed-Sun from 10 AM to 5 PM

Edmonton Valley Zoo: Open daily from 10 AM to 5 PM

Art Gallery of Alberta: Open Thu from 11 AM - 7 PM, Fri/Sat from 11 AM - 5 PM

University of Alberta Botanical Gardens: Open daily from 10 AM to 8 PM

Has your question/concern not been answered? Please call our Royal Service Team at (780) 424-5181 or email for further information.