Stay Safe

Your Safety In Mind

Times are changing, and so are we. What to expect during your next visit.


Wellness Check: Upon arrival you will be greeted at the main entrance with a friendly smile and temperature check. Guests that do not pass the temperature check will not be permitted to enter the hotel.

Parking: Both valet and self-parking options are available. Please inquire with our Guest Service team upon arrival for more information.

Bell Desk: A Bell person is available to help you with your luggage at your request. Disinfecting wipes are available.



Face Mask: During your stay the hotel is pleased to provide a mask, for guests who do not have one, for your use to wear in the public areas of the hotel.

Social Distancing: Furniture throughout the public areas of the hotel have been rearranged to facilitate social distancing.

Hand Sanitizing: Hand Sanitizing Stations have been placed throughout the hotel.

Housekeeping: Your room will be thoroughly cleaned and disinfected with EPA-registered cleaning products, with a 24-hours resting time between each guest. Housekeeping during your stay will occur every three days, when your room is vacant.

Laundry/Dry Cleaning: Regular service is available Monday-Friday. Service is closed on Saturday and Sunday. Items sent prior to 9:00 AM, are returned same business day by 1:00 PM. Items sent between 9:00 AM and 10:00 AM, are returned same business day by 4:00 PM. Items sent after 10:00 AM, are returned the following day by 4:00 PM.

In-room Dining: Serving Breakfast, Lunch and Dinner, contactless In-room Dining is available 24 hours a day.

Pet-Policy: Small pets are welcome at a fee of $25 per stay.



Dining: The Confederation Lounge & Patio is open for breakfast and all-day dining. Curbside pick up is also available. Royal Afternoon Tea is offered on Saturday and Sundays, as well as for curbside pick up daily. In-room dining is available from 6:30 am to 11:00 pm, daily. The Harvest Room and Café 1915 remain closed until further notice. 

Health Club & Pool: The Pool and Fitness Facility is open to hotel guests by appointment. The sauna, steam room, and massage services are not available at this time

Services and amenities not available at this time:  Sauna, Steam Room, Massage Services, BMW Bikes, Childcare and Fairmont Gold.



The following are open with social distancing measures in place and limited capacity:  

Shopping malls and retail stores, including the West Edmonton Mall

Restaurants, cafes and pubs

Personal wellness services including hair salons, barbershops, manicure and pedicure services by appointment only.

Edmonton Valley Zoo: Tickets must be purchased online in advance

University of Alberta Botanical Gardens: Advanced registration only


Further questions or concerns? Please call our Royal Service Team at (780) 424-5181 or email for more information.