Good Stay
I celebrated my birthday at the Fairmont hotel in Makati with my 4-year-old son and our nanny. Overall, it was a memorable experience.
Check-in: The check-in process was smooth and efficient. I was greeted by a friendly and attentive staff member, who guided me to a table and handled the check-in formalities. The service was excellent, earning them a well-deserved 5-star rating.
Room: I was impressed with the high ceiling in our room. It added a sense of spaciousness and elegance. The room itself was comfortable and well-maintained, deserving another 5-star rating.
Electric outlet: One minor issue was the lack of an electrical outlet near the bedside. It would have been more convenient to charge my phone without having to use an outlet near the floor or in the bathroom. However, it's possible that there was one that I missed, so I'll give them the benefit of the doubt. I would suggest ensuring easy access to electrical outlets in future room designs to enhance convenience. I'll give this aspect a 3-star rating.
Pillows: Unfortunately, the pillows provided were old and flat, which affected my sleep quality. I struggled to find a comfortable position and ended up with a headache. I would strongly recommend replacing the pillows with fluffier and more supportive ones to improve guests' sleeping experience. I can only give this aspect a 2-star rating.
Bottled water: I appreciated the fact that the hotel provided complimentary bottled water upon request. When I asked for three additional bottles, they kindly gave me four. Although I only used one, it was a thoughtful gesture. This aspect deserves a 4-star rating.
Bath tub: The bath tub in our room was fantastic! My 4-year-old son absolutely loved it and preferred it over the swimming pool. It was clean and well-maintained, earning it a well-deserved 5-star rating.
Mireo Resto: We decided to try out Mireo Resto, and it was a delightful experience. The staff welcomed us warmly, even though we hadn't made a reservation. The food was delicious, and our waiter, Ezekiel, provided exceptional service. He was attentive and helpful throughout our meal. The staff showed great patience and consideration when my son was playing with his toy car, making the experience even more enjoyable. I give Mireo Resto a 5-star rating for their outstanding food, service, and hospitality.
Check-out: The check-out process was professional and efficient. The staff handled everything quickly and smoothly, ensuring a hassle-free departure. I appreciate the professionalism they demonstrated and give this aspect a well-deserved 5-star rating.
Overall, the Fairmont hotel in Makati provided a memorable experience for my birthday celebration. While there were a few areas that could be improved, such as the pillows and electrical outlets, the excellent service, comfortable room, and enjoyable dining experience at Mireo Resto made up for it. I would recommend this hotel to others and rate my overall experience as 4 stars.