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Guest Services


Activity Passes

Fun & Sun Activity Passes are available for purchase for guests of the Fairmont Ochid at the Front Desk, Concierge Desk, the Beach Shack and the Pool Kiosk.   

Fun & Sun Activity Pass: $85 Adults, $75 Children (ages 5-12). One-time purchase is good every day of your stay. Includes all beach rental equipment including mask, snorkel, fins, boogie boards, soft-top surfboards, stand-up paddle boards, personal floats, one and two person kayaks, and noodles. Receive additional benefits with your Fun & Sun activity card, valid for your entire stay.   

Paradise Within Class Card: 10-Class card $150, without the Class Card the following classes are offered for $20 each: Seaside All Levels Yoga; Seaside Flow Yoga; Floating Yoga; Mindfulness Training; Introduction to Meditation; Gentle Yoga/Meditation

Airport Transfers

From Kona International Airport
Call the Fairmont Orchid Concierge staff at (808) 887-7320 to book a reservation with Air Taxi (fees apply).

Check-In and Check-Out

Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.

Complimentary Resort Shuttle

Complimentary on-demand 24-hour shuttle service within Mauna Lani Resort. Contact the Bell Desk.

Concierge

The Concierge is available for assistance with dinner reservations, event tickets, tours and directions or any other request that will ensure a pleasant and enjoyable visit.

Gift Shops

The following shops are located at the hotel:

  • The Fairmont Store Logo Shop
  • Island Sunsations (resort wear and accessories)
  • The Tennis Pro Shop
  • Spa Without Walls Retail Shop
  • The Orchid Beach Club
  • Orchid Jewelers
  • Lamont's Gift and Sundry Shop
  • The Spa Without Walls Salon      

Housekeeping

Fairmont Orchid offers daily housekeeping and turndown service to ensure the best possible comfort to all our guests.

Laundry Services

Laundry services are available daily except for holidays. Please contact the Housekeeping department for more details.

Parking

Parking is available at the hotel. Self parking is included in the daily resort charge, and valet parking is $10 USD per night with unlimited access.

Pet Policy

The Fairmont Orchid welcomes well-behaved canine companions. The State of Hawaii enforces a pet quarantine and laws have changed recently to become less stringent on animals traveling from outside the state of Hawaii. Click here for detailed information, then contact your veterinarian. An additional charge of $25 USD per night and certain rules apply. Please call (808) 885-2000 for more information.

Resort Charge

Resort Charge

A daily resort charge of $35 plus the Transient Accommodation Tax of 10.25% along with the General Excise Tax of 4.4386% will be added per room, per day.

Fairmont Orchid’s enhanced amenity offerings are designed to enrich the vacation experiences of our guests. Included in the daily resort charge are the following benefits to elevate our guests’ stay: 

Self-parking for one vehicle per room (Fairmont Gold guests receive valet parking for one vehicle per room)

Shuttle bus service within the Mauna Lani Resort area 

Unlimited basic WiFi access in guest rooms and resort public areas   

ALL – Accor Live Limitless members receive an upgrade to premium speed Internet access and ALL – Accor Live Limitless Platinum members receive $20 credit toward Spa services

Local, domestic, long distance (USA and Canada) and 1-800 access calls from guest rooms

45 minute photo shoot on the scenic grounds of Fairmont Orchid with Pacific Dream Photography (subject to space availability with the option to purchase photos) 

10% discount on Keiki Aloha Full Day Adventure

10% discount on the published price of the Hawaii Loa Luau 

Two bottles of water in room, refreshed daily

Experiences exclusive to our guests include the following:

Stargazing sessions courtesy of Star Gaze Hawaii, which offer guests a personal guided tour of the constellation (weekly) 

Storytelling sessions which share the legends and lore unique to the island of Hawaii (weekly)

Hui Holokai Beach Club Activities (subject to change based on the time and day) including hula lessons, petroglyph hikes, turtle talk session, ti leaf lei making, ‘ukulele lessons, introduction to Hawaiian Outrigger Canoe Paddling and coconut palm frond weaving

Snorkel equipment rental (based on two sets per room, per day—resort use only)

Special seasonal activities and resort programming (please see seasonal activity guide and resort guide)

Safe Deposit Boxes

Vaults for the safe keeping of personal valuables are located at the Reception Desk.

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