Stay Safe

Your Safety in Mind

Times are changing, and so are we. What to expect during your next visit.


Wellness Check: Upon arrival you will be greeted at the main entrance with a friendly smile and temperature check, along with a few screening questions. Guests that do not pass the screening will be asked to quarantine in a designated area of the hotel. 

Parking: Public self -parking is available in the Impark Lot with access off 10th Avenue or off 9th Avenue (East of Hotel). Please take elevator to third floor and walk West to hotel mezzanine entrance. 

Luggage Handling: A Bell person is available to help you with your luggage at your request. Disinfecting spray is available to wipe down luggage surfaces.


Face Mask: During your stay please wear a mask at all times in the public areas of the hotel. Masks will be provided for guests who do not have one. 

Social Distancing: Furniture throughout the public areas of the hotel have been rearranged to facilitate social distancing. 

Hand Sanitizing: Hand Sanitizing Stations have been placed throughout the hotel. 

Housekeeping: Your room will be thoroughly cleaned and disinfected with EPA-registered cleaning products, with a 48-hours resting time between each guest. Housekeeping during your stay will occur every three days, when your room is vacant or upon request when your room is vacant. 

Room Amenities: Wellness kits (hand sanitizer, mask), pens and stationary are available upon request. Magazines and alarm clocks have been removed from guest rooms but are available upon request. 

In-room Dining: Take out service available through Hawthorn Dining Room and Bar. 

Pet-Policy: Small pets are welcome at a fee of $50 per stay.


Dining: Hawthorn Dining Room and Bar is open for Breakfast, Dinner and Saturday Brunch and Afternoon Tea. Reservations are recommended. In-room dining take out service though Hawthorn Dining Room and Bar is available from 7:00 am to 6:00 am. Starbucks on the Boulevard Level is open 7:00 am to 2:00 pm, Monday to Friday, and 7:00 am to 1:00 pm on Weekends.

Fitness Room & Pool: Open. Pool entrance is subject to reservation through Royal Service. Steam Room and Whirlpool remain closed at this time. 

Services not available at this time: Fairmont Gold, BMW Bikes, Childcare, Valet Service


Calgary is currently in Phase Two of reopening and the following are now available to the public with social distancing measures in place: Restaurants & Patios, City Parks, Shopping Malls and Retail Stores, Medical Clinics, Hair Salon and Spa Services and these popular local attractions: 

Calgary Zoo – Open daily, timed ticket reservation required in advance 

TELUS Spark – Open daily, 11:00 AM – 5:00 PM 

Calgary Tower – Open daily, book online Timed Reservations 

Heritage Park Historical Village – Open daily, 10:00 AM – 5:00 PM 

Calaway Park – Open daily, 10:00 AM – 5:00 PM


Has your question/concern not been answered? Please call our Royal Service Team at (403) 262-1234 or email for further information.