Your browser does not support frames.

Fairmont The Palm partners with NAMARA for a first-of-its-kind photojournalism project

Publish Date: 30-Aug-2016

Dubai, United Arab Emirates Tuesday, August 30, 2016

Fairmont The Palm has partnered with NAMARArepresents(NAMARA),a creative visual story telling agency, to capture the stories of those who deliver luxury service in iconic hotels around the globe. NAMARA’s renowned Canadian photojournalist, Ed Ou, was in Fairmont The Palm  for 10 days earlier this year, accompanying colleagues of the resort in their day to day work routines.

On display at the resort’s lobby during the month of September, guests are treated to a visual marvel, offering ‘behind-the-scenes’ glimpses of exceptional hospitality service, rare and compelling moments demonstrating genuine emotional connections between guests and colleagues.

We know that our colleagues around the world are exceptional people who are truly dedicated to delivering amazing guest experiences,” saidMark Sawkins,General Manager,Fairmont The Palm.

Working with NAMARA has given us an opportunity to capture some of their incredible stories and showcase them in a way that is authentic and meaningful” adding, “It is inspiring to see so much colleague passion come to life through a journalistic lens.”

Ed Ou who worked on the project also contributes to leading publications such as TIME, TheNewYorker, The Telegraph, The Wall Street Journal and National Geographic Magazine to name a few.

It was great to work on such a large-scale project with Fairmont. My subjects were very proud to be involved and very proud to be part of the Fairmont team," saidEd Ou. This approach to creating content not only gives companies a unique view point fromwhich to tell their stories, but it also helps to fund the artistry that each of us does on a personal level.”

Fairmonts  recent Luxury  Insights  Report found  that  guests  have  a  genuine  connection  to colleagues and often describe them as an important part of their overall travel experience.

Furthermore, the long-lasting impressions made by Fairmont colleagues are cited as a significant reason why guests enjoyed their stay and a major incentive to return.

Colleague Stories

Leah Owur: Leah became a loyal employee of Fairmont Hotels & Resorts when she joined the Fairmont Mount Kenya Safari Club as a hostess in 2011. A few years later she joined Fairmont The Palm as a hostess for the hotel’s all day dining restaurant, Flow Kitchen. In 2014, she was promoted to a lead server for the property’s Cigar Room and as a Food & Beverage Supervisor at the Mashrabiya Lounge. Described as caring and compassionate by her team, Leah likes to spend her time off work by hosting Kenyan barbeques with her team at the local park.

Sanduni Colambage: Sanduni was employed as the only professional female lifeguard at Fairmont The Palm in 2012 as part of the hotel’s pre-opening team and has held the position for four years. As one of the longest serving employees, she is responsible for the pool and beach safety and is a familiar face among guests and residents of the resort. Determined, cheerful and composed are just some of the words used to describe Sanduni by her colleagues. Her exceptional work ethic led her to win the most coveted ‘Star of the Year’ award in 2015 which is given out to those who go above and beyond in providing genuine hospitality.

Rose Wainaina: Rose emphasizes on those simple acts of care and thoughtfulness that make all the difference in good housekeeping. As a housekeeping supervisor, her duties include; organizing her team’s schedule, holding regular staff appraisals and facilitating the team meetings. Rose joined Fairmont The Palm as a room attendant in 2013 and was promoted as a Housekeeping Public Areas supervisor within a span of two years. As a passionate football player, she has assembled her own football team of colleagues who play during their days off work. Interesting fact, room attendants at Fairmont The Palm make an average of 13 to 17 beds per day.


About Fairmont The Palm

Located on the Palm Jumeirah, Fairmont The Palm is the perfect luxurious family resort in Dubai that offers 381 lavish rooms and suites including accessible rooms for disabled guests with modern décor and Arabic touches overlooking the Arabian Gulf and the Dubai Skyline. A choice of dining experiences await the guests including the authentic Brazilian restaurant, Frevo, the Mediterranean seafood restaurant, Seagrill on 25° Restaurant & Lounge and the international all-day dining outlet, Flow Kitchen. Fairmont The Palm presents a wide range of leisure and outdoor activities, including four outdoor temperature-controlled swimming pools, 800-metres of private white-sand beach and a full-service state-of-the-art health club with personal training and group exercise classes. Children between the ages of three and 16 years will be entertained with fun and educational activities indoors at the Fairmont Falcons Kids’ Club. The hotel presents eight event areas ideally suited for social functions, corporate events and exclusive wedding parties. Fairmont The Palm is only 25 minutes from the Dubai International Airport and is close to the main shopping malls and local attractions in the city. 

To watch Fairmont The Palm’s new video, please visit

For more information, please visit

About Fairmont

Fairmont Hotels & Resorts connects guests to the very best of its destinations worldwide, providing travelers withmemorable travel experiences, thoughtful and attentive service and luxury hotels that are trulyunforgettable. Each Fairmont property reflects the locale’s energy, culture and history through locallyinspired cuisine, spirited bars and lounges and distinctive design and decor. With more than 70 hotelsglobally, and many more in development, the Fairmont collection boasts some of the most iconic and distinctive hotels inthe world. This extraordinary collection includes The Plaza in New York, The Savoy in London, Fairmont Grand Del Mar, Dubai’s Fairmont The Palm, Fairmont Peace Hotel in Shanghai, Fairmont San Francisco andFairmont Le Château Frontenac in Québec City. Fairmont is part of AccorHotels, a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences, as well as in over 2,600 of the finest private homes around the globe. For more information or reservations, please visit  

Become a fan of Fairmont. Follow us on Facebook, Twitter, Instagram, Pinterest, and Fairmont Moments. For career information and opportunities, please visit

About Namara

NAMARA is not just another creative agency. We focus on the representation of exceptional Canadian photojournalists and documentary photographers working in a commercial capacity. Our photographers create awe-inspiring  visual content that eloquently and simply communicate your brand’s core message. Each photographer has his or her own impressive collection of tear – sheets, emblazoned with the mastheads of the world’s most prestigious publications. They know how to make images that resonate and compel and exercise this unqiue skill in the composition of your story. We help organizations do it in the only universal language: Images

Media enquiries and further information:

Nermin Abushnaf or Sumit Augustine

Fairmont The Palm

+971 4 457 3582/3595 /





* if applicable
Fairmont is part of Accor © Copyright 2020