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Visiting The Spa

  • The reception area at Willow Stream Spa
  • Willow Stream Spa


Hours of operation

  • Willow Stream Spa: 9am to 10pm daily
  • Health Club: 5:30am to 11pm daily

Enhancing your spa experience  

Spa Arrival and Etiquette

We recommend that you arrive 45 minutes before your first scheduled appointment. This gives you time to familiarize yourself with the facilities and relax before your treatment. Please note, all treatments end on time, regardless of start time out of courtesy to other spa guests who have booked treatments. Please leave jewellery and other valuables in your room safe or in the hotel safe.

Spa Environment

Willow Stream is an adult sanctuary.  Guests must be 18 years or older. For your peace and privacy, cell phones and other electronic devices are not permitted. If you wish to receive messages during your time with us, please let our team know and we’ll be happy to assist you.


Please call +971 4 457 3545 or e-mail us at

To accommodate your preferences, advance reservations are recommended. To book your appointment, please call our knowledgeable Spa Experience Coordinators who will be more than happy to help you select a treatment that suits your personal wellness needs.  


If you need to reschedule or cancel your Willow Stream Spa appointment, please notify us a minimum of four hours in advance to avoid being charged for the service. Cancellation of a package requires 24 hours’ notice. Missed appointments without due notice are subject to a 100% charge.

Health Matters

Please inform us of any health conditions at the time of booking (e.g. high blood pressure, heart condition,  allergies, pregnancy). Consumption of alcohol before, during or directly after spa treatments is not recommended. You will also be asked to complete a medical history form upon arrival, so we can customise your experience.

Spa Attire

You will receive a spa robe, disposable underwear and spa slippers to wear between treatments, as well as a locker for your personal belongings.  Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, we request that undergarments are worn during treatments. Swimsuits are also required in some areas of the spa.

Willow Stream Spa Gift Cards

Willow Stream Spa gift cards are available for purchase for all spa services and packages. Please contact Willow Stream Spa reception for further information.

Taxes and Service Charges

Any applicable taxes and the standard 10% service charge are included in all Willow Stream Spa experience and packages prices. 


Additional gratuities for exceptional service may be added to your bill upon checkout.

* if applicable
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