Welcome to
Fairmont Royal York

John B.

Reviewed 2022-09-30

Experience spoilt by hotel regulations not being explained at check-in

Tobias F.

Reviewed 2022-09-29

Last minute business trip.

Let me preface this by saying I am a platinum member. Had a sudden need to be in the city last minute over the weekend. Due to the circumstances I booked en route through Expedia. Arrived about ten thirty pm. Check in was fine. I explained that I was a member even though I booked through a 3rd party site. She gave me the free wifi, but the workout clothes I requested never came. Neither did the welcome drink vouchers. Neither did the pillow I asked for. Neither did the turn down service the next evening. Normally I stay in a gold level room, but seeing as I wouldn’t be in the room very much at all due to the business nature of this trip I didn’t bother. I’ve stayed in many other Royal york rooms over the years and this room was well below standards. It was the 11th floor on the east wing, and it was not one of the updated rooms. The bathroom was filthy. I didn’t even want to stand in the tub as it had soap scum and hairs around the edges. The toilet was sort of wedged between the tub and sink, with a large marble surround piece, making it basically impossible to sit on. The room itself was very uncared for also. Threadbare arm chair covered in stains, dirty carpet. Electrical plugs didn’t work. Lamp flickered. Loudest vent system, rattling the whole night. The bed was the worst part. Very old, and sagging in spots. It was the worst nights sleep I’ve ever had. I had the room booked Saturday-Monday. I left Sunday afternoon and stayed at a different hotel.

Stephanie

Reviewed 2022-09-29

Wonderful experience

We hosted an internal work conference here. The conference facilities and food were excellent. The rooms were well-appointed, clean, quiet, and comfortable.

Jane N.

Reviewed 2022-09-29

Good Stay

I had told when I booked we would be early. When we got their they said we could check in at 2 pm but they would text us. They never texted us nor called At 4:10 I called they said it was ready & that their system wasn't working This is really poor for I a luxury hotel

Unknown

Reviewed 2022-09-29

Wonderful overnight stay

D. W.

Reviewed 2022-09-29

Old world and new world pleasures.

Staff is fantastic from door people to those whom check you in and out. And same with the restaurant and library bar. Gym is fantastic.

Unknown

Reviewed 2022-09-29

Nice room but smell

The customer service experience is always amazing. However, my renovated room smelled of old cigarette smoke. That made the stay somewhat unpleasant as I am allergic. The staff kindly offered to allow me to check other rooms, but with only one night, my partner and I decided to stay rather than pack up to move. Too bad a reno didn’t take away the smoke. Otherwise, Fairmont is always amazing.

Amy

Reviewed 2022-09-28

Lovely atmosphere

I stayed at the Fairmont Royal York for a friend's wedding. The room was beautiful and comfortable and the Library Room was full of character. The only downside was that internet access costs $15 for 24 hours. In 2022, complimentary or free internet access should be given at any hotel, with the option to upgrade that service for faster speed/better connection if needed by the guest.

Deanna

Reviewed 2022-09-28

Wll located

Check in was easy. Food was expensive and limited menu but none the less delicious. Dissapointed there was no room service after midnight. There was an old food container left in the bar fridge from the pervious guests.

Julie

Reviewed 2022-09-28

An enjoyable stay