Stay Safe

Your Safety in Mind

Times are changing, and so are we. What to expect during your next visit.


Wellness Check: Upon arrival you will be greeted at the main Front Street entrance with a friendly smile and temperature check, along with a few screening questions. Guests that do not pass the screening will be asked to quarantine in a designated area of the hotel.

Parking: Temporary parking is available on Front Street at the Main Entrance while you check-in. Public parking is available behind the hotel at 79 Wellington. Directions to and from the hotel can be found here. Limited hotel self-parking can be arranged with the Door person.

Luggage Handling: A Bell person is available to help you with your luggage at your request. Disinfecting spray is available to wipe down luggage surfaces.



Face Mask: During your stay please wear a mask at all times in the public areas of the hotel. Masks will be provided for guests who do not have one.

Social Distancing: Furniture throughout the public areas of the hotel have been rearranged to facilitate social distancing.

Hand Sanitizing: Hand Sanitizing Stations have been placed in high traffic areas throughout the hotel.

Housekeeping: Your room will be thoroughly cleaned and disinfected with EPA-registered cleaning products, with a 48-hours resting time between each guest. Housekeeping during your stay will occur every three days, when your room is vacant or upon request when your room is vacant.

Room Amenities: Wellness kits (hand sanitizer, mask) are available upon request. Pens, stationary, magazines and alarm clocks have been removed but are available upon request.

Laundry/Dry Cleaning: Regular service is available. Items sent prior to 10:00 AM are returned same business day by 6 PM. Items sent after 10:00 AM are returned following day by 10:00 AM.

In-room Dining: Serving Breakfast and Dinner, contactless In-room Dining is available from 6:00 AM to 10:00 AM and 4:00 PM to 10:00 PM, daily.

Pet-Policy: Small pets are welcome at a fee of $50 per stay.


Dining: Clockwork Terrace will reopen August 24 for Lunch, Dinner and Weekend Brunch. Reservations are recommended. In-room dining is available for Breakfast and Dinner.  All other Dining Venues remain closed at this time.

Pool & Health Club: The indoor pool and fitness room will open August 24 with a 10 person at a time limit. The sauna, steam room and whirlpool remain closed at this time.

Concierge: Contactless Concierge via phone, (416) 368-2511 and email is available. The Concierge Desk remains closed.

Services not available at this time: Business Centre, Fairmont Gold, BMW Bikes, Childcare



Toronto is currently in Phase Two of reopening and the following are now available to the public with social distancing measures in place: Outdoor Restaurants & Patios, City Parks and Beaches, Shopping Malls and Retail Stores, Medical Clinics, Hair Salon and Spa Services and these popular local attractions:

Ripley’s Aquarium of Canada: Open daily from 10:00 AM to 8:00 PM

CN Tower: Open daily from 10:00 AM to 8:00 PM

Art Gallery of Ontario: Open Thursday to Sunday from 10:30 AM to 5:00 PM

Royal Ontario Museum: Open Wednesday to Sunday from 10:00 AM to 5:30 PM

Casa Loma: Open Wednesday to Sunday from 9:30 AM to 5:00 PM

Hockey Hall of Fame: Open daily from 10:00 AM to 5:00 PM


Has your question/concern not been answered? Please call our Royal Service Team at (416) 368-2511 or email for further information.

We look forward to welcoming you to Fairmont Royal York, your essential Toronto experience.