Stay Safe

Your Safety in Mind

Times are changing, and so are we. What to expect during your next visit.

YOUR ARRIVAL

Wellness Check: Upon arrival you will be greeted at the main Front Street entrance with a friendly smile and temperature check, along with a few screening questions. Guests that do not pass the screening will be asked to quarantine in a designated area of the hotel.

Parking: Valet Parking is available at the hotel Front Street main entrance for $59 CAD per night. Self-parking options are available onsite and offsite. You may hold your car temporarily at the Front Street layby when checking in or departing. Click here for map and directions to additional parking.

Luggage Handling: A Bell person is available to help you with your luggage at your request. Disinfecting spray is available to wipe down luggage surfaces.

 

YOUR STAY

Face Mask: During your stay please wear a mask at all times in the public areas of the hotel. Masks will be provided for guests who do not have one.

Social Distancing: Furniture throughout the public areas of the hotel have been rearranged to facilitate social distancing.

Hand Sanitizing: Hand Sanitizing Stations have been placed in high traffic areas throughout the hotel.

Housekeeping: Your room will be thoroughly cleaned and disinfected with EPA-registered cleaning products, with a 48-hours resting time between each guest. Housekeeping during your stay will occur every three days, when your room is vacant or upon request when your room is vacant.

Room Amenities: Wellness kits (hand sanitizer, mask) are available upon request. Pens, stationary, magazines and alarm clocks have been removed but are available upon request.

Laundry/Dry Cleaning: Regular service is available. Items sent prior to 10:00 AM are returned same business day by 6 PM. Items sent after 10:00 AM are returned following day by 10:00 AM.

In-room Dining: Serving Breakfast and Dinner, contactless In-room Dining is available from 7:00 AM to 11:00 AM and 5:00 PM to 10:00 PM, daily.

Pet-Policy: Small pets are welcome at a fee of $50 per stay.



AT THE HOTEL

Dining:  All Dining venues are temporarily closed in compliance with the government restrictions imposed on Toronto indoor dining venues. In-room dining is available for Breakfast and Dinner. 

Fairmont Gold: Exclusive to guests booked in a Fairmont Gold room or suite, the private 18th Floor Gold Lounge is open from 11:00 AM to 7:00 PM, Monday through Thursday, and from 8:00 AM to 9:00 PM, Friday through Sunday. Breakfast is available through in-room dining between 7:00 AM and 10:00 AM to enjoy in the comfort of your own room, and evening canapes are delivered between 5:00 PM and 7:00 PM at a time best suited for your enjoyment. Your dedicated Concierge is available at any time via a text messaging service or call button.

Pool & Health Club: In compliance with the recent government restrictions imposed on Toronto fitness centres, the Health Club is temporarily closed until further reopening guidelines are released

Concierge: Contactless Concierge via phone, (416) 368-2511 and email is available. The Concierge Desk remains closed.

Services not available at this time: Dining Venues, Business Centre, BMW Bikes, Childcare

 

WHAT’S OPEN IN TORONTO

Toronto is currently in Phase Two of reopening and the following are now available to the public with social distancing measures in place: Outdoor Restaurants & Patios, City Parks and Beaches, Shopping Malls and Retail Stores, Medical Clinics, Hair Salon and Spa Services and these popular local attractions:

Ripley’s Aquarium of Canada: Open daily from 10:00 AM to 8:00 PM

Art Gallery of Ontario: Open Thursday to Sunday from 10:30 AM to 5:00 PM

Royal Ontario Museum: Open Wednesday to Sunday from 10:00 AM to 5:30 PM

Casa Loma: Open Wednesday to Sunday from 9:30 AM to 5:00 PM

Hockey Hall of Fame: Open daily from 10:00 AM to 5:00 PM

 

Has your question/concern not been answered? Please call our Royal Service Team at (416) 368-2511 or email ryh.concierge@fairmont.com for further information.

We look forward to welcoming you to Fairmont Royal York, your essential Toronto experience.