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Guest Services


Fairmont San Francisco uses the services of the Bay Area Child-Care Agency, a well-known babysitting company in San Francisco. Bay Area Child-Care Agency will provide your family with childcare support during the day, for those special evenings away, weekends and holidays. For information and reservations, please contact the hotel's Concierge, or call owner Gordon Fong at: (415) 309-5662.

Bell Staff

Bell staff are located at the Entry pavilion and in the Main Lobby of the hotel. They will be happy to assist you with porterage and luggage storage.

Check-in / Check-out

Check-in is at 4:00pm
Check-out is at 11:00am

Concierge Service

At your service every day from 7:00am to 11:00pm, the Concierge Desk is located in the Main Lobby of the hotel. The concierge is available to assist you with reservations at your choice of restaurant, tickets to the theatre, the opera or any other main attraction, or any other request which will ensure a pleasant and comfortable stay. Click here to learn more about our Concierge Team and the insider access they can provide to the Best of the Bay. 

Some common concierge requests include:

  • Babysitting
  • Dog walking/sitting
  • Big Bus Tour
  • Alcatraz Tickets
  • Airport Shuttle
  • Great Pacific Tour Company - City Tour; Muir Woods & Wine Country

Express Check-Out

Guests may verify their account and check-out directly through the television in the guest rooms. A receipt will be mailed out to the address provided by the guest at the time of reservation or check-in.


The Housekeeping staff is pleased to offer daily maid service to ensure the best possible comfort to all our guests. Evening refresh service is also available upon request. We also provide extra amenities such as humidifiers, cribs and roll-away beds or extra towels. A $50 USD charge will be applied for all requested roll-away beds.

Laundry Services

In order to guarantee same-day laundry services, items must be received by 9:00 a.m. Pressing services and 24-hour shoe shine are also available.


The Fairmont Hotel Garage is located on the corner of Powell and California Streets. 

  • Valet parking is $76.38 (tax included) per night, including unlimited access
  • Motorcycle parking is $38.19 (tax included) per night, including unlimited access
  • Parking for visitors is $6 for every 20-minutes with a 24-hour maximum of $67 (tax excluded)
  • Parking fees are subject to a 14% city tax

Pet Policy

Pets are welcome at the hotel. The animal must be on a leash at all times and must not be left unattended in the room. Seeing-eye dogs are always welcome and exempt of restrictions.

Please note:

Pets are subject to a fee of $75 USD per stay. 

Pets are never to be left in a guest room unattended.  Room will be subject to a $250 USD policy violation fee should a pet be found unattended to in the room.

Retail Shops

Safe Deposit Boxes

Safe deposit boxes are available at the Front Desk at no extra charge.

Urban Experience Fee

In order to better serve our guests, several of Fairmont San Francisco’s most sought-after amenities are bundled into a daily Urban Experience Fee, eliminating multiple individual charges and providing a discounted value for services. The fee of $30 per room per night (subject to applicable taxes), will be automatically added to your guest room folio and provides guests with the following amenities: 

  • Nightly "Wine Down" reception: 5:00 – 6:00pm
  • Access to LiveFit Gym + Wellness Spa (excluding classes)
  • Wireless internet access in each guest room and public areas
  • House-car transportation within 2-mile radius (subject to availability)
  • Access to Hotel bicycles (subject to availability)
  • Complimentary daily bottled water
  • Local telephone calls
  • Access to PressReader digital newspaper app

Wheelchair Accessibility

The hotel is wheelchair accessible, and has a variety of wheelchair accessible rooms. In order to better service the guest, Reservation/Front Desk Agents must be aware of the nature of the guest's needs. From there, necessary steps will be taken to ensure that every need is attended to.

The hotel is compliant with The Americans with Disabilities Act. ADA compliant guest rooms are available. For more information, please contact the hotel directly.

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