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Fairmont Scottsdale Princess

Jf

Reviewed 2023-01-26

Some highs and lows

Overall it was a great stay. We have been multiple times to the Princess and are loyal returning customers. Highs: updated rooms in the Privada area of the resort, the concierge in the Privada area (especially Ria was amazing), espresso and muffin service, the spa, food/drinks, heated pools and hot tubs Lows: generally it felt like we were some of the first guests to stay at privada, the bellman who greeted our car tried to send us to “a different part of the resort” before eventually taking our bags and transferring to a golf cart (unnecessary confusion and delay both for our family at the end of a long travel day and also the Uber driver), while I was told we booked “the same type of room as we did in March 2022” we learned at checkin that we had no doors between rooms which was a major issue for us and fortunately we could upgrade for $150 to the desired floor plan but it still caused disappointment as expectations were set one way and then not met. Several issues with the room itself: hot water inconsistent in the shower, the hot and cold are reversed on the shower handle, the removable shower handle does not fit/secure properly to it’s holder so it falls and is dangerous and frustrating to use, no step stool for children at the bathroom sink. Other than the plumbing issue, it would have been nice to have some more doors/dividers in general in the Privado suites. The studio has like not doors or privacy between areas. Open concept is nice but not when everyone has to sleep in the same area with no sound/privacy barriers. Even in our upgraded 1 bedroom, it would have been nice to have a sliding pocket door for the closet, and shower door/curtain, etc. the sliding pocket doors may be nice because they offer some privacy without crowding the floor plan. We didn’t get muffins one morning and we called food service and they had no idea that that was a benefit of the privada rooms (they agreed after a few calls). the motion detector lights were a major issue for us. We had our 2yo in her crib in the closet, and if we needed to use the bathroom all of the bright ceiling lights snap on the moment you go into the room. Same problem if one of our kids entered the bathroom at night. I would recommend doing away w the motion sensor lights or at least make that feature optional or dimmable. The TVs are beautiful and the one in the main room worked great and we could connect to our own Netflix account, but the TV in our bedroom could not connect to the internet or Netflix.

Elizabeth T.

Reviewed 2023-01-25

Customer service exceptional

Always love staying at the Fairmont. Are used to stay in a neighboring hotel, because it was less expensive, but the value of the Fairmont exceeds the price! Can’t wait to come back.

Fayann B.

Reviewed 2023-01-25

Great experience

Unknown

Reviewed 2023-01-25

Good Stay

Beautiful property, location, and service. The rooms felt dated for the price point and having one bar open at night with only outdoor seating in the winter did not create the best experience.

Unknown

Reviewed 2023-01-25

Clean

James L.

Reviewed 2023-01-25

NIce facility but i was injured.

The entire facility is impressive however, in my room, there are 2 footstools at the end of the first bed that protrude into the hallway. I went to the bathroom early in the morning, came back into the bedroom that was dark, and tripped over the footstools protruding into the hallway. I ended up smashing my knee on the carpeted concrete floor. It is still very painful 5 days later. I mentioned this to the front desk and the clerk said basically I'm sorry.

Madison

Reviewed 2023-01-25

Better than I could have imagined!

I just completed a 2-night staycation at the Princess with my mom, that I'd gotten her as a Christmas present. I had originally booked a stay in the Fairmont Gold suites so we could have access to the lounge and spa during our stay, but upon arrival I was told we had been upgraded to a Master Suite due to an overbooking issue. This Master Suite with adjoining room was GORGEOUS (and huge) so I definitely couldn't complain! My mom and I actually felt lucky this had happened as we were still allowed all the perks of staying in the Gold suites. In addition to this amazing upgrade, the staff made this stay all the more enjoyable with how friendly and attentive they were. (Shoutout to Hannah and Michelle for our beautiful and relaxing pedicures!) The Fairmont definitely exceeded my expectations for this trip!

Fred S.

Reviewed 2023-01-25

The property was too large for me.

I am 74 with a bad back. I had to walk 100 yards to get ANYWHERE! The facility was very comfortable and the staff treated me very well. I was there for a convention and had little time to enjoy anything you had to offer. The room was there for me to sleep, shower and change clothes. The restaurants were very good but also very expensive.

Floyd A.

Reviewed 2023-01-25

Very pleasant stay

- enjoyed the trip - staff was very pleasant, helpful, and courteous - only exception was in the clothing store in the spa. Lady acted like I wasn't there.

Ann H. C. S.

Reviewed 2023-01-24

Luxury at its best!!

I have stayed at some nice high end resorts and the Fairmont Princess is at the top. The design of this resort was very well planned and laid out. The management has done a great job of training all employees to be kind, thoughtful and very polite. I was really impressed with everything about the Princess. When you arrive the lobby smells so wonderful and fresh- like a spa. There are 4 nice pools and several indoor and outdoor eating spots. My daughter and I visited the Spa and I can say with 100% confidence it is the nicest Spa experience we have ever had. Congrats to the people running this place! very impressive!