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Fairmont Scottsdale Princess

Unknown

Reviewed 2023-01-31

Overall Great Stay

Thoroughly enjoyed my stay at Fairmont Princess. Rooms were extremely clean and up to date. Service was wonderful. The amenities were top notch. My only complaint would be that I was located right next to the ice machine and as other guests were in and out, I could hear use throughout the evenings/night.

Mike F.

Reviewed 2023-01-30

Cold week weather wise but the hotel and staff were great.

Br

Reviewed 2023-01-30

Had a great time customer service was wonderful!

Jon M.

Reviewed 2023-01-30

Loved our stay

We stayed the night as a new employee after our gala. The room was so beautiful and the bed and pillows were luxurious.

G B.

Reviewed 2023-01-30

Room not ready by 4pm

We reserved 4 rooms for my mom's 90th birthday. Three of the room were ready early, however, the most important room, my mom and dad's suite was not ready, even by 4pm. The customer service in this case was not especially good. I wish they would have offered them a drink, a different room or something for the fact that the room was not ready. They arrived at the hotel at 3pm and were told their suite would be ready very soon. They sat in the lobby waiting. By 4pm, they were getting quite upset. They were given their room by 4:30. However, when they arrived at their room, there was a room service tray sitting outside the door and there was no tray with macarones and water in their room, like the rest of us had received. Their suite overlooked a parking lot (the Casitas) instead of having a nice view of the pool. That was a disappointment as well. All of the rooms were tidy but not necessarily cleaned that well. There was a lot of dust in the lampshades and on the blinds. All in all it was nice but don't think it was worth the high price per night for the rooms and the suite. I planned this birthday for several months and I was in conctact with Calli Welker who did a great job with planning my mom's birthday dinner at the Bourbon Steak house. I was also contacted by Mercedes. Preciado about our rooms to make sure everything would be ready for us. I gave her the names of individuals that would be staying in each room but apparently that was never changed from my name. I had hoped this would be an awesome weekend for my mom's 90th but it started out so badly with them not getting their room on time that it kind of soured the weekend, especially for my mom.

William P.

Reviewed 2023-01-30

Great experience.

Room was clean and view of lagoon was gorgeous. Staff were friendly and checking out was easy.

Unknown

Reviewed 2023-01-30

Beautiful resort, with lots of amenities.

Wendell G.

Reviewed 2023-01-30

My stay was for business , my room temperature could not be regulated properly so sleep was rather difficult especially on a business trip.

Marquet B.

Reviewed 2023-01-30

Fernando was phenomenal

I'm allergic to duck feathers and the speedy service I received from Fernando was great. He was super fast, professional and respectful of my time.

Unknown

Reviewed 2023-01-30

Staff was exceptional.

Cold but very nice. Bourbon Steak was disappointing. Had a great experience last time but this time, the quality of food/cost ratio was not worth it. Waiter was less than attentive. Everything else was very nice.