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Fairmont Scottsdale Princess

Sara R.

Reviewed 2022-08-04

Lacked warmth and hospitality

The property and the activities for the kids were great but the service and hospitality were definitely not 5 Star or 5 Diamond. I was there celebrating my grandson's birthday and even called ahead to let them know the purpose of my visit and from check-in to check-out, the service and hospitality of the staff fell flat. The FD agent who checked us in had no warmth, smile, or was welcoming. She was polite and professional but lacked hospitality. She never explained the Kid's check-in experience provided by Concierge so consequently, my grandson and granddaughter missed out on that experience and the scavenger hunt experience. Employees would walk past you without as much as a Good Morning/Afternoon, no name recognition, and many having little knowledge about the services or property. The food at Ironwood was okay. I ordered a small Cesar salad and could not eat it because the majority of it was wilted brown lettuce. That being said, Ann Marie (Server) at Ironwood was very friendly and hospitable along with your entire valet staff - they definitely know their Forbes standards.

A.n

Reviewed 2022-08-04

Just good this time

This was our 3rd summer at the Princess and although we still love the resort, this year was “average.” We understand that the weather is uncontrollable, but we ended up losing almost a full day on Thursday and then all of Saturday night due to the weather and the pools being closed. Its difficult being locked into a reservation when you know bad weather is going to affect the trip. I would suggest alternate options for families that end up getting rained out. Additionally, my Jeep ended up with a cracked windshield even though it was parked in Valet. I reported it on sunday when I left and was told I would be contacted. It is now Weds night and I still haven’t heard from anyone about it.

Carole L. P.

Reviewed 2022-08-04

Great location

We had a wonderful time in the Fairmont Princess in Scottsdale.

Unknown

Reviewed 2022-08-04

Beautiful premises

The stay was very nice. We should have been informed that we had to walk a very long distance and then up 3 flights of stairs from the parking lot. It is difficult for my husband to walk that much. The last few days of our stay, housekeeping definitely declined. Our breakfast tray was still outside our door 8 hours after breakfast and the room wasn't being kept as clean as the first few days.

Aliwiserealtor

Reviewed 2022-08-04

Beautiful New Rooms

We loved our quiet and comfy room, luxurious experience at the pool and restaurants and had a great time, welcomed and assisted by all staff.

S. D.

Reviewed 2022-08-03

Wonderful stay

This was a staycation vacation for us and we were so pleasantly surprised at all that the Fairmont offered. From all the pools, to wonderful food and especially the kids adventure/explorer summer fun! We absolutely loved it and will be back.

Paul C.

Reviewed 2022-08-03

Emergency family staycation

Well since we did book the stay on a whim, because our AC broke, everything was great. However my one small complaint was one of my feet got swarmed by ants, so hopefully you can up the groundskeeping in that area

Adrienne R.

Reviewed 2022-08-03

Beautiful Property but ridiculous hidden fees

We have stayed all over the world in fancy hotels from Sea Island, the Ritz in various cities and this hotel seems to go crazy on the hidden fees. My children opened the water when walking into the room because it was not marked with a fee. Charged, for that!!!! (Put a tag or don't hide the free water.) Also it is 114 degrees in Scottsdale, you should be giving out water daily. Next, we are locals and my husband came straight from work. His car was parked for one day, but you charged him parking for the entire trip, although we moved his car home after the first night. We would't have wasted our time driving his car home. It was shocking to see the amount of fees and taxes, but your hotel chooses to charge for water. Just little things that surprised me about a fancy hotel. Usually the nicer hotels don't try to penny pinch their guests for every cent. That's what you happens at the Holiday Inn.

Pat L.

Reviewed 2022-08-03

My Happy Place

I have stayed at the Fairmont Princess many times. It is also a great experience. You are treated like you are a celebrity and everyone is super courteous and friendly. I wouldn't want to stay anywhere else whenI'm in the Scottsdale area

Joe H.

Reviewed 2022-08-03

Only issue was no one knew the pool hours specifically the slide hours. I inquired prior to arrival & was told by email slides were open till 10p Saturday 7-30-22 but apparently they closed at 6p. Disappointing when I was there for my kids