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Guest Services


Accommodations for Guests with Disabilities

There are 10 rooms at the resort which are specially adapted for guests with disabilities and comply with the Americans with Disabilities Act. The Housekeeping Department can also provide raised toilet seats, shower benches and/or step stools upon request. Wheel chair and golf cart transportation is also available for guests who may require assistance moving about the resort.

Babysitting

We recommend Guests book directly with the following baby-sitting services: 

Bell Staff

Bellmen are located in the Main Lobby of the hotel. They will be happy to assist you with porterage and luggage storage.

Check-In / Check-Out

Check-in: 4:00pm

Check-out: 11:00am

Concierge

The Concierge are available daily in the Main Lobby of the hotel for assistance with dinner reservations, event tickets, tours and directions to sites in and around Northern California, or any other request that will ensure a pleasant and enjoyable visit.

Fireplaces

There is a large wood-burning fireplace located in the hotel lobby and several of the suites also have working fireplaces.  Please refer to the room descriptions under Accommodations for more detail.

Gift Shops

Spa Boutique 

At the Willow Stream Spa Boutique, we carry only the highest quality spa and skincare products, including Kerstin Florian International and Willow Stream Energy (a rich blend of ginger, lemongrass and sandalwood). These brands share our holistic well-being philosophies and are available in the Spa Boutique and now on our retail website.

The Fairmont Sonoma Mission Inn & Spa offers locally authentic body and gift lines, including our Signature Apricot and Cream, Sonoma Lavender, and NV OrganicsGrapeseed. These products not only relax and rejuvenate, but also ccreate memorable experiences.  

We also proudly feature Salon hair care and styling products including, Aquage and Paul Mitchell, and make-up by Jane Iredale Mineral. 

Don't miss our exclusive designer apparel lines which include swimsuits, yoga and casual resort wear.  Shop our exquisite jewelry lines including Kathy Kamai. Find the latest fashionable handbags, scarves and hats, as well small leather goods.

Housekeeping

The Housekeeping staff is pleased to offer twice-daily maid service to ensure the best possible comfort to all our guests.

Laundry Services

Laundry services are available daily except for holidays.  Please contact the Housekeeping department for more details.

Non-Smoking Policy

To ensure all our guests enjoy a smoke free environment, all the resorts rooms, suites, guest room corridors, public spaces, meeting rooms, F&B outlets, Spa areas, and balconies & patios are designated as non-smoking areas including e-cigarettes.  A $250 cleaning fee will be added  if smoking of any kind occurs in a guest room or suite. Please check with the Front Desk and Concierge for the designated outside smoking areas.

Parking

Valet Parking: $39
Hybrid Valet: $29
Self Parking: Complimentary
Valet or Self Parking (Day-Use Only): $10

As part of Fairmont Hotels & Resorts Green Partnership Program the Fairmont Sonoma Mission Inn & Spa is pleased to offer discounted Valet Parking to all Alternative Fuel & Hybrid Vehicles.

Pet Policy

It is our pleasure to welcome you and your pet to Fairmont Sonoma Mission Inn & Spa. 

Service animals are always welcome and allowed in all public areas.

We kindly ask that you review the following:

  • A pet cleaning fee of $75 per pet, per room will apply (no charge for service animals)
  • No more than two animals are permitted per guest room
  • Pets are not allowed at the Main Pool or Willow Stream Spa
  • Due to health regulations, pets are not permitted in our Food & Beverage venues
  • If you leave your pet unattended in your room, please ensure the following
    • A contact number is left with the front desk to reach you if needed
    • A privacy sign is placed on your door so Housekeeping does not enter in your absence 

If your unattended pet causes disturbance to other hotel guests or damage to the room, the hotel reserves the right to impose additional charges and/or remove your pet from your room

Please keep your pet on a leash at all times in public areas  You will be responsible for any damage to hotel property caused by your pet. Thank you for picking up after your pets while on hotel grounds. Plastic bags for pet waste collection are available at the front desk

If you require any additional supplies to make you or your pet’s stay more comfortable, please contact Housekeeping.

Pet Sitting: Please contact the concierge for a list of companies that provide this service.

Resort Charge

Resort Offerings
We are pleased to offer all of our valued guests’ access to our fitness center, main pool, turndown service, complimentary access to bicycles (see bell staff),  Press Reader, a computer station, and complimentary coffee & tea in the lobby from 6:00am to 11:00am.

Loyalty Membership Benefits
Le Club Accor members also enjoy additional services including Fairmont Fit, Premium Internet Access, Complimentary use of Taylormade golf clubs, 10% off Willow Stream Spa treatments & products.
Enrollment is complimentary at accorhotels.com.

Resort Charge
We have also bundled together our most popular amenities and activities into one resort fee of $39 per room per night plus tax and includes:

  • Self-parking 
  • Unlimited basic internet access in guest rooms and resort public areas- wireless and wired (Le Club Accor  members receive an upgrade to premium speed internet access and LCA Premium members receive access to in-room movies)
  • On-site shuttle service to Sonoma Plaza, Sonoma Golf Clubs (based upon availability, not available for group transfers) 
  • Sparkling Wine Country arrival experience
  • Lawn games and bocce ball court
  • Wine Country welcome bottle of wine (in-room)
  • Daily lobby wine tasting (pouring Sonoma and Napa’s finest) 4:30pm-5:30pm
  • Board games and lobby library
  • Docent-led daily hikes (please refer to Seasonal Activity Guide for complete schedule and hike descriptions) 
  • Local, domestic long distance and toll free calls
  • Daily fitness classes (please refer to Seasonal Activity Guide for complete schedule)
  • Art Gallery with onsite curators every Friday and Saturday

      Safe Deposit Boxes

      An in-room safe is available in all of our guest rooms for your convenience.

      Swimming Pools

      The main swimming pool is available year round for all guests (food and beverage pool service is offered seasonally in the warm weather months). 
      Our spa pools are open year round for guests 18 years and older (charges apply). 

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