Poor stay….not 5 star as advertised
Poor housekeeping, example, requested for complimentary bottle of water to be replaced as on arrival to room, empty bottle from previous guests. Reception advised certainly this would be addressed. Alright, might be finding fault about nothing. However then noticed on making the bed the next morning, stained sheets, washed through many times.
Promises of 5 star dining at la cucina, red wine requested and informed ‘ran out’. £54 bottle then bought, mediocre, fool that I am to buy on hindsight. Standard of food not even on a level found at Amore or Dimaggios, Dominos would have been suffice. Food overpriced and tasteless. Toilets, basic, nor 5 star. All crammed into small room. Previous stay week before, 4 star toilet and spa facilities outstanding, aesthetically pleasing, here no. Great coffee machine in room, oh dear spat out dirty, fragmented water. Ok, will have instant, no milk and no coffee sachets. However headed to breakfast room where, 2 great coffees produced and pleasant and welcoming staff. Unsure if international guests like ‘grubby, scratched tables and your plates sticking to this, table’. Breakfast, plenty of choice and tasty, better then meal the night before.
Back to room, no water as yet, lucky bought some for room when out yesterday. Peeling cornices, ripped divan base, soiled sheets, not like pictures displayed on website. Should have read trip advisor, will do in future.
Really disappointed, expecting 5 star, definitely not. Staff, concierge and alike, very friendly and helpful. Very sad, but will not be returning here.