Welcome to
Fairmont Taghazout Bay

Khalid E. K.

Reviewed 2022-08-07

Good stay with room for improvement

Pros: - Amazing infrastructure. The hotel is like new and well maintained. - well sized, equipped, and comfortable rooms. Got upgraded to a higher categoryroom which was a nice touch. - Nice private beach and beach bar service. Also, the adult pool was so peaceful with nice background music. - The spa was good. The hostess and the masseuse were professional. I would have liked to have packages offered as there was none in the spa menu. - Restaurants: limited choices after 2 days. We tried all of them. Morimoto had a very efficient service but the Gyoza was always missing on the menu. Tasty dishes though. We had a good experience in beef & reef. Nice steaks and linguinis. The buffet was okay with good service. Cons: - Housekeeping okay but inconsistent over the days. Missing items, room not done one day, cockroach found alive in the room one day which is unacceptable in a hotel of this standard. - Room Service: first hotel to make customers pay for a baby soup. It is a shame in a hotel of this standard to pay for a small bowl of baby soup and make it as a menu item. We did not experience this in any other Fairmont hotel we have been to before or now (Dubai, Marrakech, Cairo...). The renewal of the VIP set took exactly 24 hours after the order was made and several reminders and complaints. - Reception: Check in was efficient. Check-out a bit slow as only one employee was operational for more than 10mn before the second counter started operation. - Royal service: this needs really to be improved. They were efficient in one thing only: reserving restaurant tables or fixing the issue with AC when the balcony door was open. Apart from this, every request was a nightmare. You need to follow-up everytime, speak to a new.person who has no background on your request, redo another follow-up. This service people need to take more accountability and make feedback to clients automatically whether done or to update on the status of the request.

Danielle R. B.

Reviewed 2022-08-06

A Precious Beach

The hotel exudes a vibe of serenity. Our extended family is very active and we took the opportunity to test out everything about the hotel, including the yoga classes, the surfing lessons, the spa (including massage, facial and pedicure), the magnesium pool, the buffet, both restaurants. I give the hotel FIVE STARS for its execution in all of the above. Our family of music lovers was especially pleased by the live duo of cover song artists from Agadir who played on the patio of Beef & Reef. It was our final night and we sang along to just about every song. Will be forever grateful for the artists performance of Sky Full of Stars and Fix You.

Moncef

Reviewed 2022-08-06

Service médiocre

Mubarak

Reviewed 2022-08-04

nice place and the stuff they are kind also helpful

the stuff upgrade the room for us and gavin good price for stay

Issam H.

Reviewed 2022-08-03

Great Stay

The experience was marvelous from the beginning and really would like to take the opportunity to thank Mr Samir ( the duty manager).

Mounir

Reviewed 2022-08-03

Average Stay for Accor Guest

Nice hotel with nice personnel but unfortunately Not what a Diamond Accor Guest should expect from a Fairmount signature: e-mails not monitored and not answered! Also not even a Word for this special stay from Management or Personnel of the Hotel…I miss Sofitel stays where every gesture and word is so personal to the Guest and especially for a Diamond. Asked to meet the Manager, he even didn’t answer or contact me during my stay … So disappointed from this stay … The hôtel still is well situated on the beach and all amnities are new but the Bay is still just opened and nothing around Will return if management changes …

Ntm

Reviewed 2022-08-02

Well located

Hamza

Reviewed 2022-08-01

Your staff made our stay unforgettable

Grateful for abdessamad's help during our stay he was the reason why we came back the next weekend

Steve P.

Reviewed 2022-08-01

Good stay ended on a negative note

Good experience overall, few misses but forgiveable. What was not forgivable is the organized shuttle to the airport the last day. Planned a transport for 7 passengers with the concierge the day before and we agreed on a confortable Mercedes for 7 passengers. The day of the departure a 6 passengers Mercedes’ showed up. The concierge said no worries I got a taxi ( regular taxi) in case no room in the Mercedes. A taxi that I needed to pay on top of the Mercedes that was supposed to be for all of us. After arguing with the concierge he agreed to pay the taxi. That was not my point…he didn’t get that we wanted confort and to travel together hence booking a Mercedes in advance. So we had to split the group in two and one group took the regular taxi, not the best car but worse no air conditioning. After having a good stay in a luxury resort to end it like this is far from good. Upon check out, the person at the desk asked me for a ratting of 1 ton10 of my stay and I was giving it a 8. Now with the ending we got I give it a 6. Remember the last touch point with the customer is a lasting one Furthermore more the price we paid was significantly higher that’s what my brother in law paid for the exact same room. Additionally you should not promote much the golf experience of your hotel. It’s not at all to the level of your hotel.

Imtiaz L.

Reviewed 2022-07-31

Peaceful stay

Stayed at Fairmont taghazout with my family, rooms were clean, nice and large, although they should think of placing families near the family pool and not near the adults only pool. Amazing view of the gardens and beach from the room balcony. The commons restaurant for breakfast had great variety and staff were always on hand to help. We ate at both the hotel restaurants, had dinner at marimoto with my wife and the food was lovely (although very overpriced). Ate at the beefy and reef restaurant with the family, service wasn’t that great (they forgot out stater) and good quality was not worth the price paid