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Fairmont Tremblant

Neil J.

Reviewed 2023-09-22

Nice staff, an OK room a very poor meal.

An anniversary treat with a meal at the Chous Gras. The staff were helpful and attentive. The room was OK but would benefit from an update. The evening meal was poor, it was a promotion night with live entertainment and cocktails. There were only 14 people in the restaurant which probably says it all. We had booked for the following night also but cancelled and walked the 100mtrs into the village and had a much better meal!!

Stephanie

Reviewed 2023-09-19

Always enjoy a Fairmont stay

We stayed one night at the Fairmont Tremblant in September 2023.

Kit

Reviewed 2023-09-18

Fabulous Fairmont

We were in Quebec for a family wedding and decided to blast up to Mont Tremblant. I had stayed in Mont Tremblant Fairmont twenty years ago and had fond memories. I wanted my husband to experience the same. Tyler who took our reservation was extraordinary. He was full of great ideas and booked us a great room. He demonstrated the Fairmont care through his wonderful personality and attention to details. Upon our arrival and greeting from Richard a delightful ambassador, to the lovely and professional Carolyn at the front desk we immediately felt at home. We played some golf and explored the town on an exquisite fall day. After a delicious sleep we headed to Montreal at 0430h catch our flight. The night manager was charming and it could have been the middle of the day. We loved our visit and it underscored why we seek Fairmont or Accor hotels when we travel nationally or internationally.

Jason K.

Reviewed 2023-09-16

Great views, great location, no value for additional money paid

This was a big trip for me and my family, I was taking part in Ironman Mont-Tremblant. Because I knew that my wife and kids would have a long day while I was racing, I decided to step up a level and go with the Fairmont. I booked this 8 months in advance, and we were all so excited for this trip. Unfortunately, the experience was not worth the additional spend. The room was decent, but the carpets were all tearing up at the joints. My kids kept stepping on the sharp nails that hold carpet in place at the edges. The pricing I was given by the ALL accor was not honored by the venue at time of checkout, and even when I sent them screenshots from my original booking, they did not correct this. (I gave them multiple chances to make it right) They tried to charge me for internet service which I also had to get reversed because It shows that my member status offers free internet. And it wasn't until after the stay that they said, "oh we didn't have your membership on file, so you didn't get all the additional perks and benefits of being a member." Not a single person asked if I was a member, but I booked it through the Accor site, so it should have been there. All the pools and the patio were closed an under construction (which to be honest was the big appeal of the stay, as I have 2 kids who were really looking forward to some pool time, and my wife and I looking for a bit of R&R. Bottom line, for spending thousands more over the course of 5 days, I didn't feel that I got anything out of it. All other locations offered free breakfast and more amenities for half the price. Unfortunately, I would not recommend this location to anyone, I would personally recommend saving your money and staying somewhere else. I am writing this review a few weeks after the stay, because I was giving them a chance to make some effort. To no avail. To give some upside, the staff on site were incredible, very friendly. Unfortunately the high additional cost was not worth the expense.

Unknown

Reviewed 2023-09-15

We booked at the Fairmont to enjoy your outdoor hot tub at the end of a long motorcycle ride. Exterior hot tub was out of commission and we were not notified. We ended up going to another hotel that friends were staying at. There hotel was half the price and there Exterior hot tubs were working. Very Very disappointed. The compensation we received was way less than satisfactory.

Unknown

Reviewed 2023-09-15

Expected more from a luxury brand

1) The staff were very welcoming and polite. 2) The indoor pool and spa did not age well and did not seem to be well maintained. 3) Inside the room, both soap trays in the shower still had traces of soap in them. 4) I was never able to connect to the wifi because my name had not been properly captured by the Fairmont website due to its inability to deal with letters with diacritic marks (accents).

Julie

Reviewed 2023-09-14

Friendly staff

Staff was friendly went beyond to make our stay exceptional.

Nina F.

Reviewed 2023-09-14

Everything is just perfect!

Love this hotel! Perfect location, delicious breakfasts, great staff!

Unknown

Reviewed 2023-09-14

Well located and lovely staff

Ali N.

Reviewed 2023-09-14

Bad room, hallways smelled bad and phones didn’t work

We were told we people be given a room which will have a good view and will be higher up. We paid over 500 per night and ended up getting a smelly room on the ground floor facing a construction site with no working phones