FAQ

FAQ

Welcome to Fairmont Tremblant! As always, caring for you is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for our valued guests and employees (including temperature check upon arrival, increased cleaning and sanitizing protocols), please visit ALLSafeAndWell.com


IMPORTANT

Following the new measures issued by the provincial government, a curfew is in effect as of Saturday January 9. It is therefore required that guests remain in their guestroom between 8 p.m. and 5 a.m.* Please note that arrivals at the hotel must be done before 8:00 p.m.

Furthermore, only occupants of the same residence can share a guestroom.

Masks are mandatory in indoor public spaces throughout Quebec. Scarves are not permitted. The regulation applies to everyone aged 10 and up, although children as young as two are also encouraged to wear a mask.

Please note that room maintenance is only done after check out. 

RESTAURANTS

Dining rooms and bar are currently closed.

Le Ricochet – Take out only
Open everyday from 7 am to 7:45 pm.
Except Sunday March 7th open from 7 am to 4 pm.
Food and beverage consumption is permitted only in the guestroom.
*Lunch boxes, pizza and coffee to go available on weekdays at the front desk.

In-room dining service
Open everyday from 7 am to 10 pm.

Note that breakfast service ends at 10:30 am

Ask about the many treat baskets available for delivery such as the Healthy bites and Family fun treats baskets.


MOMENT SPA

Moment Spa is open daily from 10 am. To discover more about our treatments and promotions, please visit the Moment Spa website

For more information or to book an appointment, please call at 819 681-7680 or toll-free at 1 866263-7477 or book online.

EXCLUSIVE OFFER - When purchasing one massage treatment, receive the second one complimentary*
*Valid from February 1st to February 28th 2021. Cannot be combined with any other rebate or promotion. Must be used within the same day.


POOLS AND FITNESS CENTRE

Outdoor pool:
open everyday from 8 am to 7:45 pm
Indoor pool: temporarily closed until further notice


*Due to the current situation, reservations are required for all hotel guests wishing to use the pool facility during their stay. However pre-arrival bookings for pool terrace space are not available and must be made once you’ve checked into the hotel. Note that the capacity of our pools and tubs has also been reduced according to government standards.

The sauna, hot tubs and steam rooms are temporarily closed.

Fitness center : Temporarily closed until further notice


OTHER SERVICES AND AMENITIES (exclusive to hotel guests)

- ATM: located on the terrace level by the elevators
- Parking: daily rate of $29 per vehicle. Valet parking as well as self-service parking available.
- Pets allowed: dogs are always welcome (fees and conditions apply).
- Billiard room: Available on request
- Boutique 360 (Winter sport equipment rental):
    Open from Sunday to Thursday from 7 am to 3:30 pm
    Open Friday and Saturday from 7 am to 5 pm
- Ski Valet: Open from 7 am
- Bonfire and Igloo Experience - Enjoy a unique winter family experience with your own wood fire, Adirondack chairs, igloo for fun, s'mores and hot chocolate for the whole family ($100 for 90 minutes, plus taxes. See the concierge team for reservations). 
- Guided Sunday hikes: meet at 9:50 am in the main lobby (excursion from 10 am to 11 am).


2021-2021 WINTER LIFT TICKETS - NEW THIS YEAR!

Taking into account sanitary measures and other Public Health recommendations related to Covid19, the number of available daily ski tickets will be limited, in order to better control social distancing. Thus, if you do not have a season pass, it is strongly recommended that you reserve your tickets in advance on tremblant.ca, as it is the only point of sale available this year.