ALL Safe and Well

Your Safety in Mind

Times are changing, and so are we. What to expect during your next visit.


Wellness Check: Upon arrival you will be greeted at the main entrance with a friendly smile and temperature check, along with a few screening questions. Guests that do not pass the screening will be asked to quarantine in a designated area of the hotel.

Parking: Self-parking is available to the east of the hotel in the Richardson Centre Parkade which is connected to the hotel via underground walkway.

Face Mask:
 During your stay please wear a mask at all times in the public areas of the hotel. Masks will be provided for guests who do not have one.

Social Distancing: Furniture throughout the public areas of the hotel have been rearranged to facilitate social distancing.

Hand Sanitizing: Hand Sanitizing Stations have been placed in high traffic areas throughout the hotel.

Housekeeping: Your room will be thoroughly cleaned and disinfected with EPA-registered cleaning products, with a 48-hours resting time between each guest. Housekeeping during your stay will occur every three days, when your room is vacant or upon request when your room is vacant.

Room Amenities: Wellness kits (hand sanitizer, mask) are available upon request. Pens, stationary, magazines and alarm clocks have been removed but are available upon request.

Pet-Policy: Pets are welcome at a fee of $25 per stay.

 Lounge at the Fairmont opens Sunday to Thursday, 8:00 AM – 9:00 PM, and Friday to Saturday, 8:00 AM – 10:00 PM, for Breakfast, Lunch and Dinner. The Velvet Glove Restaurant and In-room Dining service remain closed. 

Pool & Health Club: The fitness centre is open for our guests 24 hours, 7-days a week, and to allow proper distancing, capacity is limited. Our pool area is open 7-days a week from 9am through 9pm. Reservations are required for the pool and are offered in blocks of one hour by contacting our Guest Services Team at (204) 957-1350. The sauna and whirlpool remain closed at this time.

Services not available at this time: Business Centre, Fairmont Gold, Valet Parking, Childcare

Winnipeg is currently in Phase Three of reopening and the following are now available to the public with social distancing measures in place: Restaurants, Bars, Beverage Rooms, Brew Pubs, Microbreweries and Distilleries, Permanent Outdoor Amusement Parks, Outdoor Recreation Facilities and Golf Course, Indoor Recreation, Shopping Malls and Retail Stores, Medical Clinics, Hair Salon and Spa Services and these popular local attractions:

The Forks: Open daily. Hours vary depending on weather conditions and business levels. 

The Manitoba Museum:
 Open Thursday to Sunday from 11:00 AM to 5:00 PM

The Winnipeg Art Gallery:
 Open Tuesday to Sunday from 11:00 AM to 5:00 PM

Assiniboine Park Zoo:
 Open daily from 9:00 AM to 4:30 PM

Thermëa by Nordik Spa-Nature:
 Open daily from 8:30 AM to 10:00 PM. Advanced booking is required. 

Has your question/concern not been answered? Please call our Royal Service Team at (204) 957-1350 or email for further information.

We look forward to welcoming you to Fairmont Winnipeg, your essential Winnipeg experience.