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Guest Services

  • Pyramid Restaurant


The Concierge is available 24-hours a day in the Main Lobby of the hotel. They can help you arrange dinner reservations, provide information about the surrounding Dallas Arts District, obtain tickets to performances at the new AT&T Performing Arts Center, the Dallas Museum of Art, Nasher Sculpture Center or any other of the myriad of arts and culture institutions or major attractions in Dallas.


The hotel offers valet parking with unlimited access at a cost of $32 USD/night plus tax. Alternative covered and open parking lots and garages are also available in the surrounding area.

Electric Vehicle Charging: Included with valet parking patrons only. 1 Tesla Connector up to 50A, 1 Universal Connector up to 50A.

Laundry Services

In order to guarantee same-day dry-cleaning and laundry services, items must be received by 9:00 a.m. Overnight shoe shine is also available.

Pet Policy

There are no weight limitations for pets, however pets must be on a leash at all times and must not be left unattended in the room. If left unattended, you must place your DND sign on the outside of the door. 

The charge is $25 per pet per day. Pet amenities available include food and water bowls, treats, emergency pet food and a welcome gift.

Seeing-eye dogs are always welcome and exempt of charges.

Bell Staff

Bellmen are located in the Main Lobby of the hotel. They will be happy to assist you with luggage and storage needs.

Check-In / Check-Out

Check-in time is 3:00 p.m.
Check-out time is 12:00 p.m.

Electric vehicle charging stations (see "Parking, below)

Electric Vehicle Charging: included with valet parking for patrons only. 1 Tesla Connector up to 50A, 1 Universal Connector up to 50A.


The hotel has six elevators on the Lobby Level.

Gift Shops

The Classic Gift Shop is located in the hotel.


Our expert Housekeeping staff is dedicated to making The Fairmont Dallas your "home away from home"...please let us know how we can make you even more comfortable.  We are pleased to offer many services and amenities:

  • humidifiers
  • cribs and cots (complimentary)
  • additional blankets
  • alternate pillows (foam or feather)
  • mini-refrigerators (fee may apply)
  • luxurious bath products
  • evening turndown services (upon request)


Please note that all requests for lost and found items are handled by the Loss Prevention Department (call 214-720-5237).

Safe Deposit Boxes

Safety deposit boxes are available at the Front Desk at no extra charge, as well as a personal safe is located in the guestroom.

Wheelchair Accessibility

There are 22 rooms at the hotel which are specially adapted for physically challenged guests. These rooms feature lowered peepholes, lowered closer rods, grab bars in the bathroom and lowered shower controls. Some would also have roll-in showers and benches over the bathtubs.

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