We had a blast
my wife and I have been coming to the property for 15 years. Each time, there's something unique that gives us a great memory to take away. This year it was the new Sushi spot with Kristen, and of course Leslie. We usually don't mention people by name as everyone does such a good job, but it seems that those two stood out to us. The front desk staff including Brittany, and Luz, are always great, and Fabian stepped right in with a great solution to an omission on our reservation which just goes to show how much you all step up. Holly, and Michael managed the whole trip with professionalism and a smile, and the concierge team always greeted us with a genuine smile and hello every time we walked by to the elevators. The remodel is wonderful, and we look forward to next year, and coming back again. These trips we take are for our Anniversary, so we're very selective as to how we spend that special time, and we choose to spend it with you all. Great job everyone.
Nick's was a bit of a let down, the bar staff were "Odd" Nice enough, but odd, so for that we kind of limited our visits to Nick's (I know they're a 3rd party, just thought you all should know)
Ama bar was fun, and we never got the S'more ice cream sandwich, so hopefully it's there next year.
Regarding things that could improve? Bugs in our kilohana suite were an unwelcomed situation, and even though the room remodel is amazing, the water pressure in the shower, and the "Swag" lighting over the dining room table was kind of 1970's. Ha
We were supposed to have a bottle of Vueve in the room when we got there as a surprise to Dawn, but that didn't happen, strike 1.
Lastly, the birds at breakfast, no way to harness nature, but it is always on our mind! We miss the roosters!!!! When we got back home, we were thinking, what's missing? oh right, the all day serenade of the roosters! We love it, not as much as the whales, but we love it.
Hugh & Dawn S.