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Guest Services

Check-In and Check-Out

Check-in time is 4:00 p.m.
Check-out time is 11:00 a.m.


The Concierge is available for assistance with dinner reservations, event tickets, tours and directions or any other request that will ensure a pleasant and enjoyable visit.

Activity Passes

Fun & Sun Activity Passes are available for purchase for guests of the Fairmont Ochid at the Front Desk, Concierge Desk, the Beach Shack and the Pool Kiosk.   

Fun & Sun Activity Pass: $75 Adults, $65 Children (ages 5-12). One-time purchase is good every day of your stay. Includes all beach rental equipment including mask, snorkel, fins, boogie boards, soft-top surfboards, stand-up paddle boards, personal floats, one and two person kayaks, and noodles. Receive additional benefits with your Fun & Sun activity card, valid for your entire stay.   

Paradise Within Class Card: 10-Class card $150, without the Class Card the following classes are offered for $20 each: Seaside All Levels Yoga; Seaside Flow Yoga; Floating Yoga; Mindfulness Training; Introduction to Meditation; Gentle Yoga/Meditation

Airport Transfers

From Kona International Airport
Call the Fairmont Orchid Concierge staff at (808) 887-7320 to book a reservation with Air Taxi (fees apply).

Complimentary Resort Shuttle

Complimentary on-demand 24-hour shuttle service within Mauna Lani Resort. Contact the Bell Desk.

Gift Shops

The following shops are located at the hotel:

  • The Fairmont Store Logo Shop
  • Island Sunsations (resort wear and accessories)
  • The Tennis Pro Shop
  • Spa Without Walls Retail Shop
  • The Orchid Beach Club
  • Orchid Jewelers
  • Lamont's Gift and Sundry Shop
  • The Spa Without Walls Salon      


Fairmont Orchid offers daily housekeeping and turndown service to ensure the best possible comfort to all our guests.

Laundry Services

Laundry services are available daily except for holidays. Please contact the Housekeeping department for more details.


Parking is available at the hotel. Self parking is $17 USD per night and valet parking is $22 USD per night with unlimited access.  Self parking is included in the daily resort charge. Effective January 1, 2018, for guests who wish to valet park and are paying the resort charge, there will be an additional $10 USD charge per night.

Pet Policy

The Fairmont Orchid welcomes well-behaved canine companions. The State of Hawaii enforces a pet quarantine and laws have changed recently to become less stringent on animals traveling from outside the state of Hawaii. Click here for detailed information, then contact your veterinarian. An additional charge of $25 USD per night and certain rules apply. Please call (808) 885-2000 for more information.

Resort Charge

A daily resort charge of $30.00 plus 4.166% tax will be charged per room per night.  Resort charge includes self parking, basic internet access, access to PressReader and more. 

Safe Deposit Boxes

Vaults for the safe keeping of personal valuables are located at the Reception Desk.

Information * if applicable

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