Visiting The Spa

  • Willow Stream Spa

Hours of Operation

Spa facility: 9:15 a.m.–10:00 p.m. daily

Fitness centre: 5:30 a.m.–11:00 p.m. daily

Spa appointments: 10:00 a.m.–10:00 p.m. daily

Enhancing your spa experience

Spa arrival and etiquette

We recommend that you arrive 45 minutes before your first scheduled appointment. This gives you time to familiarise yourself with the facilities and relax before your treatments. Please note, all treatments end on time, regardless of start time. Please leave jewellery and other valuables in your room safe or the hotel safe.

Spa experience

Willow Stream Spa experiences last at half an hour. We want you to take the time you need to find your energy.

Spa environment

Willow Stream is an adult sanctuary.  Guests must be 18 years or older. For your peace and privacy, cell phones and other electronic devices are not permitted. If you wish to receive messages during your time with us, please let our team know and we’ll be happy to assist you.


Please call +971 4 457 3545 or e-mail

To accommodate your preferences, advance reservations  are recommended. To book your appointment, please call our knowledgeable Spa Experience Coordinators prior to your arrival at the hotel; they will be happy to help you select treatments that fulfill your personal requirements. Questions are, of course, welcome.


If you must reschedule or cancel any spa appointment, please notify the spa four hours in advance to avoid being charged for the service. Cancellation of a package requires 24 hours’ notice. Missed appointments without proper  notice are subject to a 100% charge for reserved services.

Health matters

Please inform  us of any health conditions at the time of booking (e.g., high blood pressure, heart condition,  allergies, pregnancy). Consumption of alcohol before, during or directly after spa treatments is not recommended. You will also be asked to complete a medical-history form upon arrival, so we can best customise your experience.

Spa attire

You will receive a robe, disposable underwear and sandals to wear between  treatments, as well as a locker for your  personal  belongings.  Our therapists are highly trained  in draping  procedures to ensure your complete privacy; however, for your comfort,  undergarments must be worn during treatments. Swimsuits are required  in some areas of the spa.

Willow Stream Spa gift cards

Willow Stream Spa gift cards are available for purchase for all spa services and packages. Please contact Willow Stream Spa reception  for further  information.

Taxes and service charges

For your  convenience, taxes and a 10% service charge will be included  in your experiences  and packages.


Additional  gratuities for exceptional service can be added to your bill upon checkout.

Information * if applicable

Member Number
Qualified Stays Year to date
Qualified night stays year to date

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