Visiting The Spa
Hours of Operation
Spa facility: 9:15 a.m.–10:00 p.m. daily
Fitness centre: 5:30 a.m.–11:00 p.m. daily
Spa appointments: 10:00 a.m.–10:00 p.m. daily
Enhancing your spa experience
Spa arrival and etiquette
We recommend that you arrive 45 minutes before your first scheduled appointment. This gives you time to familiarise yourself with the facilities and relax before your treatments. Please note, all treatments end on time, regardless of start time. Please leave jewellery and other valuables in your room safe or the hotel safe.
Willow Stream Spa experiences last at half an hour. We want you to take the time you need to find your energy.
Willow Stream is an adult sanctuary. Guests must be 18 years or older. For your peace and privacy, cell phones and other electronic devices are not permitted. If you wish to receive messages during your time with us, please let our team know and we’ll be happy to assist you.
Please call +971 4 457 3545 or e-mail firstname.lastname@example.org
To accommodate your preferences, advance reservations are recommended. To book your appointment, please call our knowledgeable Spa Experience Coordinators prior to your arrival at the hotel; they will be happy to help you select treatments that fulfill your personal requirements. Questions are, of course, welcome.
If you must reschedule or cancel any spa appointment, please notify the spa four hours in advance to avoid being charged for the service. Cancellation of a package requires 24 hours’ notice. Missed appointments without proper notice are subject to a 100% charge for reserved services.
Please inform us of any health conditions at the time of booking (e.g., high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before, during or directly after spa treatments is not recommended. You will also be asked to complete a medical-history form upon arrival, so we can best customise your experience.
You will receive a robe, disposable underwear and sandals to wear between treatments, as well as a locker for your personal belongings. Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments must be worn during treatments. Swimsuits are required in some areas of the spa.
Willow Stream Spa gift cards
Willow Stream Spa gift cards are available for purchase for all spa services and packages. Please contact Willow Stream Spa reception for further information.
Taxes and service charges
For your convenience, taxes and a 10% service charge will be included in your experiences and packages.
Additional gratuities for exceptional service can be added to your bill upon checkout.