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Guest Services

  • The Savoy London


The Savoy uses the services of Rockabye Babysitters, a well renowned babysitting company in London. Please contact the Housekeeping department for assistance.

Bell Staff

Bellmen are located in the Front Hall of the hotel. They will be happy to assist you with porterage and storage needs.

Check-In / Check-Out

Check-in time is guaranteed from 3:00 p.m.
Check-out time is at 12:00 noon.


The Concierge desk is located in the Front Hall of the hotel and is open from 7:00am to 11pm daily. They can assist with restaurant reservations, city and tour information, theatre tickets, return flight confirmation, airports transfers (including hybrid vehicles), sports and entertainment tickets as well as other requests you may have. Assistance is also available 24 hours/day at the Reception Desk.


The Housekeeping staff is pleased to offer twice-daily maid service to ensure the best possible comfort to all our guests.

Laundry Services

The hotel offers same-day dry-cleaning and laundry services. Shoeshine service and 24 hour pressing services are also available.


Two lifts are located in the Front Hall of the hotel in addition to one in each of the West and East wings.  There is a separate lift for access to the Thames Foyer, Beaufort Bar and Kaspar's.


The Savoy offers valet parking. Alternative garages are also available in the surrounding area. Parking charges available on request.

Pet Policy

Dogs less than 25lbs are permitted to stay in the hotel and there is a charge of £25 per day per pet. Guide dogs are always welcome and are exempt from the charge. Please note pets are not allowed in any of the hotel bars or restaurants.

Safe Deposit Boxes

Safety deposit boxes are available at Reception for no extra charge in addition to a personal safe located in each guestroom.

Savoy Flowers

The Savoy's in-house creative floral team are on hand to advise and help plan every aspect of your stay or event down to the very last detail, whether it's an exquisite bouquet for a special occasion, or an elaborate display. Flowers can be ordered by both guests and non-residents.
Hours of Operations:
Monday to Friday: 9:00 a.m. to 5:30 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.
* Hours will vary during holidays
For more details, contact:
The creative floral design team at The Savoy
Tel: +44 (0)20 7420 2458

Wheelchair Accessibility

There are 6 rooms at the hotel, which are specially adapted for guests with disabilities. Most public areas of the hotel offer wheelchair access. For more information, please call +44 20 7836 4343 or email 

Information * if applicable

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