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Guest Services


Concierge

Our concierge team can help you plan your vacation to ensure you have a memorable stay in Tremblant. Do not hesitate to contact them at + 819 681 7689 or tremblant.concierge@fairmont.com

Bell Staff

A bellman will take care of your luggage as soon as the front desk agent has completed arrival formalities. The hotel also offers free luggage storage, for assistance please contact our concierge team.

Check-In / Check-Out

Access to your room is guaranteed after 4 pm on the day of arrival. You must leave the room by noon on the day of your departure. To get Express Check Out, please send us an email at tremblantcheckout@fairmont.com

Parking

  • Valet parking is the only parking available at the hotel; $25 plus taxes per vehicle, per night. Please note that this charge is subject to change without notice.
  • Hydro-Québec’s Electric Circuit charging stations are available in our indoor parking, as well as three adapters for Tesla vehicles.
  • Public parking spaces are also available at the base of the pedestrian village. Some fees may apply depending on the season

Internet Access

  • High-speed internet access is complimentary in all common areas of the hotel.
  • In rooms, high-speed internet access is available from $16.50 CAD plus taxes per 24 hours (standard service is complimentary for Fairmont President's Club members).

Housekeeping

Housekeeping service is offered from 7 a.m. to midnight.

Laundry services

Laundry machines are available on most floors. Soap or fabric softener can be obtained from Room Service.

Ski Rental

Please see the ski section for more details about the exclusive ski experience offered to Fairmont Tremblant guests.

Babysitting

Our partner Kimberlee Care provides a safe and high quality custom childcare service. To book, please fill out this form and send it to tremblant.concierge@fairmont.com at least 2 days prior to the babysitting service day.

Elevators

Three elevators are located on the Lobby Level, beside the Front Desk.

Wheelchair Accessibility

The hotel has 10 wheelchair-accessible rooms.  They all have a chair for the bathtub, holding bars in the bathroom and lowered peep holes.

Pet Policy (Dogs only)

A mandatory fee of $40 + tax per dog, per night applies. Please do not leave your pet unattended in your room. To know all about our pet policy.

Safe Deposit Boxes

Safety deposit boxes are available at no extra charge in rooms and at the front desk.

Tax Information

  • 5% GST + 9.975% PST
  • Accommodation: 3.5%
  • Goods and Services: 3%
  • Subject to change without notice

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