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Claremont Club & Spa, A Fairmont Hotel

Unknown

Reviewed 2022-09-29

Very mixed feelings regarding my stay.

Upon entering my room, there was a heavy smell of cigarette smoke and air freshener combined. My request to change rooms was quickly done which was nice. The new room didn't have a bath tub, but it did have a better view. My main complaint was that I my floor (5th floor) was so loud! The wedding party was loudly talking/goofing in the halls for many hours into the late night and in and out of rooms (particulary the one across from mine). Dining: my dinner at Limewood was disappointing. I ordered the chicken and was completely unaware (it doesn't describe it well) that it was fried. I cannot eat fried food. For an expensive restaurant to ONLY offer FRIED chicken is absurd. Also, someone charged drinks to my room from the bar area (I was in my room and had ordered room service. I think you should require an ID if someone is putting their meal/drinks "on their room" because I can't imagine this is the first time this has happened. The front desk did take it off my bill, but had I not noticed it (had to ask for the receipt), I would have been charged. I loved the breakfast menu though... french toast is always the best! Spa: the spa should offer services later than 6:00pm. Many of us like to have a massage around 8:oopm and then go to sleep. Lastly, considering I paid close to $1000/night after all the taxes, etc.... You would think that they would offer water in the room! The water in the lobby was continually out and there were no cups too often. The staff was friendly with the exception of "Flo" or "Florentine" who hosted at Limewood. I had a reservation at 6:30, and he was very rude when we walked in. At 6:40, I asked him how long of a wait it would be, and he snarkily replied, "Just have a seat and we'll come get you when your table it ready." The next morning at breakfast, I asked him his name, and his attitude changed to fake nice quickly. I have always stayed at the Claremont (my son's at Berkeley), and I love the convenience, but in stead of upcharging so much on the "special" weekends, you should give us poor parents a break! I will say HUGE kudos to whoever came up with the Berkeley Bear cookies at check-in! That was my favorite part of my stay!

Unknown

Reviewed 2022-09-29

Well located. Excellent staff

Awesome staff, great location

Bn

Reviewed 2022-09-29

Terribe with dining accommodations and room underprepared. We had no body wash.

The hospitality and dining team were absolutely terrible and less than helpful and present.

J. G.

Reviewed 2022-09-29

Customer Service Lacking

As always the facilities are beautiful but the customer service left much to be desired. We frequent the hotel a lot and were surprised by our dismal treatment. We had thought we had booked a package with breakfast and inquired before our stay, and again when we arrived and never got a response. When pushed for an answer in the middle of our stay we finally got a "no" without explanation and without any accommodations. Couldn't get information on times for workouts or facilities info from the front desk. Discouraged from using empty rooms on first floor for no apparent reason. When hair dryer broke, I couldn't get housekeeping to bring me another one. Finally had to go down to the front desk to get some kind of a response. Was late to the event because of it. Manager was rude and dismissive. When asked about the program advertised in the lobby for Cal parents I was met with confusion and was told to call someone to find out about it. Considering the amount of money we were charged, didn't appreciate that you had to pay for the shuttle to the game. The restaurant and bar area were extremely busy at night- over-run with non-hotel guests. We weren't allowed to have appetizers at certain tables outside for some reason. We had to squeeze into the bar area to get a drink and a bite which of course took over an hour. All in all, the hotel was over-crowded and did little for its guests. Don't go on a busy weekend whatever you do and don't expect 5 star treatment- more like 3 star.

Unknown

Reviewed 2022-09-29

It was fine. Great staff.

We were in Room 659 and the trash truck woke us up at 5:50am. Also, several members were rude at the pool and asked we not turn on the hot tib jets.

Russell C.

Reviewed 2022-09-29

very good stay

very smooth-good service, easy to check in-excellent facilities

Victor S.

Reviewed 2022-09-27

Old charm place

Very nice, old charm resort with very good club. Nice room and bathroom. The main drawback - when I arrived after 9pm on Tuesday, there was nowhere to eat, even buy a snack.

Unknown

Reviewed 2022-09-27

Nice property

The pool was great. The health club was pretty good but could have more equipment. The outdoor gym was a good addition but also could use some upkeep.

Unknown

Reviewed 2022-09-27

Front desk staff (Phillip) very attentive and welcoming

Alex

Reviewed 2022-09-27

Clean bedroom, friendly hotel staff, and great location.