Spa Environment
The Fairmont Spa is a place to restore your energy and relax. For your peace and privacy, mobile phones are not permitted. If you would like to receive messages during your time with us, please let one of our colleagues know and we would be happy to assist. Our spa experiences are designed for guests 18 years and over.
Spa Arrival and Etiquette
As a reminder, and in accordance with California state guidance, when you come back to the The Fairmont Spa, face coverings are mandatory when in public spaces, and during your spa treatment. Your temperature will be taken upon arrival at the front entrance of the hotel (all other arrival entry points are not accessible for everyone's safety). Spa guests should arrive to the spa 5 minutes prior to the scheduled appointment time. Please note that our spa massage therapists will also be wearing face shields and gloves while performing your service. Our wet amenities and locker rooms are currently closed for health and safety assurances and social distancing, so guests will be escorted directly to the treatment room after checking in at the spa reception. Clothes hangers are provided inside the treatment room. Guests are encouraged to leave jewelry and other valuables at home, and only bring what they need for their visit. Late arrivals may result in a reduction of your treatment experience.
Personal Matters
Please inform us of any health conditions at the time of booking. You will also be asked to complete a health history form so we can better customize your experience to your needs.
What we ask of our guests:
Refrain from visiting the spa if you or a household member have a fever, COVID-19 symptoms or a communicable illness. Refrain from visiting the spa if you are under an isolation or quarantine order/directive. Respect the spa’s sanitation and hygiene standards and processes posted within the spa and shared by employees. You will be ask to Wash hands for 20 seconds in the treatment room prior to beginning each treatment/service.
Taxes and Service Charges
A 20% service charge will be added to your spa experiences.