Stay Safe

Your Safety in Mind

Times are changing, and so are we. Here's what you can expect during your visit.

As always, caring for you is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for our valued guests and employees (including temperature check upon arrival), please visit

Wellness Check: Upon arrival, guests are requested to enter through the St. James Avenue entrance where you will be greeted with a friendly smile and temperature check. Guests who do not pass the temperature check are not permitted to enter the hotel.

Parking: Valet parking is temporarily unavailable. Public self-parking is available at Copley Place (100 Huntington Avenue, Boston 02116), a quick 5 minute walk from Fairmont Copley Plaza. For your convenience, click here to purchase your daily self-park parking pass.

Bell Desk: A Bell person is available to assist you with your luggage, at your request. Disinfecting wipes are available. 

Face Mask: The hotel is pleased to provide a mask for guests who do not have one. Masks must be worn in public areas of the hotel.

Social Distancing: Furniture throughout public areas of the hotel have been rearranged to facilitate social distancing.

Hand Sanitizing: Hand Sanitizing Stations have been placed in key common areas throughout the hotel.

Housekeeping: Your guest room will be thoroughly cleaned and disinfected with EPA-registered cleaning products, with a 48-hour resting time between each guest stay. Housekeeping is available only upon request and must occur when your room is vacant. Turndown service is temporarily unavailable.

Room Amenities: Wellness kits (hand sanitizer, mask, gloves, and disinfecting wipes) are provided for your use during your stay. Notepads, pens, alarm clocks, and refreshment centers have been removed for your safety, and newspapers are temporarily unavailable. Coffee and tea kettles are still placed in guest rooms for your enjoyment. Guest folios will be emailed. 

In-Room Dining: In-room dining is available daily through OAK Long Bar + Kitchen. You may order breakfast from 7 to 11 AM and all-day dining from 11 AM to 10 PM. Menus will be electronically presented on guest room TVs. Contactless delivery options are available.

Pet Policy: Pets of all sizes are welcome at a fee of $25 per night.

OAK Long Bar + Kitchen is open daily for breakfast (indoor only) from 7 to 11 AM and all-day dining (indoor & patio) from 11 AM to 10 PM. Outdoor patio hours are from 11:30 AM to 10 PM and To-Go options are available from 12 to 8 PM (customer pick-up only, no delivery). Reservations are recommended and can be made here. Per Massachusetts state ordinance, restaurant party sizes cannot exceed six people at this time and there is no bar seating.

Business Center: Open daily

Fitness Center: Open 6 to 10 AM and 5 to 9 PM, daily

Services not available at this time: Fairmont Gold, Fairmont Store, Valet Parking, In-Room Refreshment Centers

Has your question or concern not been answered? Please call our Royal Service Team at 617-267-5300 or email for further information.