Journey towards responsible luxury

We are proud to support and contribute to Accor's sustainability efforts. Hosting Change carries one clear ambition: turning sustainability into shared value for every stakeholder. Our approach is structured around four strategic pillars, each mapped to a core dimension of our business and the stakeholders at its heart. Together, they define what it means to operate responsibly in hospitality today. Within each pillar, beyond the essentials, we push the boundaries with extra mile initiatives that pioneers bold moves to lead our industry forward.

The places we operate are our foundation. We are decarbonizing our activity and reducing and optimizing resource consumption across our business, from development to daily operations. 

Delivering more responsible hospitality starts with empowering our people. We uphold fundamental human rights to ensure that all Heartists work in a safe, fair and dignified environment. We equip our people at every level with knowledge and tools to contribute to our sustainability transformation. And our social elevator programs create unique opportunities for training and employment. 

Sustainability becomes even more meaningful when guests can feel it. From inclusive places to health conscious food operation, Removing barriers for guests with disabilities and creating safe experiences for LGBTQI+ travelers; Answering the growing expectations of guests and online travel agencies with third-party eco-certifications; Transforming our culinary offer in line with rising demand for healthier, more sustainable choices.

Hosting Change extends beyond Accor. We mobilize those around us - suppliers, partners, local communities and destination stakeholders - to turn common values into collective action.

Together with Accor, we have committed to reducing our greenhouse gas emissions, with commitments validated by the science-based targets initiative (SBTi)*. Learn more by reading Accor's Climate Policy

Together with Accor, we joined the UN Global Tourism Plastics Initiative (GTPI) with the aim to remove all single-use plastic from our guest experience. You might find some items left until suitable alternatives are available, but we are well on our way to achieving our goals. 

Learn more from Accor's Circular Economy Policy.

Together with Accor, we are committed to utilizing employees’ talents and capabilities to attain a contributive approach toward promoting sustainable and socially conscious initiatives. We have launched a science-based training to enable every employee to gain a sound knowledge base regarding what needs to be done to protect the environment.