Welcome to
Fairmont Mara Safari Club

David M.

Reviewed 2023-09-11

Nice stay

This was a repeat trip , I am actually not able to tell the difference between the last visit and this one , but been a repeat guest I expected better/improved services since the last time I visited was years back . But we don’t have complains . It’s just human nature to expect improvement. We expected some few guards around the hotel to walk guest to their rooms at night . Some guest come from quiet places and considering it’s park we are meant to be scared walking alone along the walkways , it’s just nice to ask if one needed to be escorted to their cottages . Thank you .

Rod E.

Reviewed 2023-08-30

Great experience, but could use a few tweaks

First, the people are AMAZING. Everyone in every position was warm, welcoming and very helpful. Shout out especially to Hannah, who arranged for us to attend a local church service, Mary, the server, Patience, the massage therapist, the bartenders (whose names I cannot recall) and Mike and Vivian our guides and drivers. Food and drink was good/very good and plentiful. Room/tent was good, but could be vastly improved in 4 aspects: 1. A ceiling fan would be VERY helpful. On hot evenings, you almost have to leave the tent flaps open to make it cool enough, which affects privacy and ability to sleep with noises, lights, etc.; 2. Water pressure. Yes, I know this is a tent and supposed to be rustic, but taking showers in trickling water is not my favorite; 3. A privacy door/flap would be a nice addition; and 4. my wife would disagree, but it'd be nice to have wifi in the rooms, and not just in the lobby. Overall, though, I could write a 4 page review of the incredible animals we saw, things we witnessed, experiences we shared with the local Maasai, etc. Wonderful trip!

Joe . A.

Reviewed 2023-08-16

Fantastic Stay

Our Stay was just fantastic from every aspect and especially the team commitment and dedication.

Ayman A.

Reviewed 2023-07-18

Amazing stay

One of the best safari trip for me in kenya, lovely and friendly stuff, good hospitality, amazing location, clean rooms, tasty and delicious food

Liviu R.

Reviewed 2023-07-05

Amazing experience!

Great location, attentive employees, a very peaceful place in the middle of nature

Mudit K.

Reviewed 2023-06-28

Good stay

Cindy T.

Reviewed 2023-06-14

A wonderful Safari experience!!

As always, the staff was incredibly friendly and helpful. The facilities are very clean and well kept. The location is wonderful - enjoy the river front. Animal viewing was really great and the drivers are very knowledgable and helpful.

Sarah Z.

Reviewed 2023-06-12

A really beautiful hotel with caring staff in a mesmerizing surrounding with unforgettable nature experience

We had a wonderful, relaxing and enjoyable stay at Fairmont Mara Safari Club. We used the fly-in-package from Nairobi which was really useful and convenient. The organization and communication beforehand was perfect - even though we only booked our stay at short notice. The staff was caring from the beginning on, there was a nice welcoming with a tasty pineapple mint juice. Also, everything was cared for - the luggage, the trips (when required) and everything else we asked for. The hotel itself is beautiful at the river with a hippo point, but well protected and safe. You can easily walk around in the hotel area. We enjoyed a nice massage - the lady did really well and adjusted the pressure according to our wishes. We especially liked the food variety, the freshness, the salad bar and the atmosphere dinning at the terrace. Overall, the staff at the kitchen, the waiters and service employees were really friendly and helped a lot to have an unforgettable stay at the hotel. Also, we were there when nobody was at the pool. The safaris were great as well. Our guide explained a lot, took well care and made a lot possible so that we were able to see many animals during our safari trips. Maybe, next time it would be good to tell before going to the rhinos to bring some little tip for the ranger lady who took us to the rhinos and explained a little. We didn't have anything with us that day. Other than that, all was wonderful! We would definitely come back!

Aisha Q.

Reviewed 2023-05-31

Unforgettable

We had an unforgettable stay with the whole team that provided us with excellent service and welcomed us very friendly after such a short time they felt like family and friends it was hard to leave the place at the end.

Vishalla

Reviewed 2023-05-30

Perfect safari holiday

Welcome from the air strip to hotel to tents , all taken care very well !! Triple sharing Tents were of good size , met every need and if something is missing they would send it across. The buffets had a good spread for veggies and the live counter was the highlight. Every meal had a live counter which was very very good . View and landscaping is great. Safari jeeps were very uptodate with chiller , charging points. The safari driver , Alex was very knowledgable and passionate about the safari game drives. He use to really put in best effort for us to get maximum sightings!! Really good service from his side . Overal amazing stay and will 100% recommend this property and whenever I visit Mara again will visit Fairmont Masai Mara.