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Welcome to
Fairmont Mayakoba

Welcome to the official website of Fairmont Mayakoba!

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Become a Member of ALL - Accor Live Limitless and book your stay through our website to enjoy special benefits:

  • 5% OFF on your hotel rate
  • 10% OFF in Food and Beverage (applicable to Hotel Restaurants, Bars, Beach, Pools & In Room Dining)
  • 50% OFF on SPA Massages from 9 am to 3 pm
  • Special Amenity upon arrival

 

#FairmontMoments #FairmontEats #MeetMeInMayakoba 

The luxury AAA-5 Diamond and Preferred by Nature, Fairmont Mayakoba Riviera Maya resort is located in a private gated resort community, within 240 hectares of tropical forest intersected by crystal clear waterways and surrounded by a pristine Caribbean shoreline, 30 miles from the Cancun International (CUN) airport, near the town of Playa del Carmen. 

The use of face masks at the Resort and in the state of Quintana Roo is now voluntary. Social distancing is recommended.

Accommodation

With the majority of our accommodation set back from the sea and an exclusive collection of exquisite seaside suites – so as to be more environmentally sound – Fairmont Mayakoba’s 401 guest rooms (including 34 suites) lie nestled in a tropical forest surrounded by the calm, ever-present waters of lush lagoons, while some private suites stretch out to a pristine white beach.

Deluxe Casita Room

Guest Room

458 sq.ft. to 504 sq.ft. / 43 sq.m to 47 sq.m

One king bed or two queen beds. Mangrove view.

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Signature Casita Room

Guest Room

458 sq.ft. to 504 sq.ft. / 43 sq.m to 47 sq.m

One king bed or two queen beds. Water canal view.

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Fairmont Room

Guest Room

436 sq.ft. to 480 sq.ft. / 41 sq.m to 45 sq.m

One king bed or two queen beds. Garden View.

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Fairmont View Room

Guest Room

436 sq.ft. to 480 sq.ft. / 41 sq.m to 45 sq.m

One king bed or two queen beds. Resort View.

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Beach Front Casita Room

Guest Room

587 sq.ft. / 55 sq.m

Two queen beds. Butler Service.

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Beach Area Casita Room

Guest Rooms

458 sq.ft. to 504 sq.ft. / 43 sq.m to 47 sq.m

One king bed or two queen beds. Water canal or garden view

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Map & Information

Check-in 3:00 PM -
Check-out 12:00 PM .

Hotel map location
Carretera Federal Cancun-Playa del Carmen Km 298. Solidaridad. Quintana Roo. Mexico, 77710.

  • Fairmont Mayakoba is located approximately 30 miles/48 kilometers/40 minutes from Cancun International Airport (CUN).

    Car Rental
    Cars can be rented upon arrival at the Cancun International Airport. The travel agency located at the hotel (independent concession) is also available to assist you with your car rental - www.maritur.com 

    Private Transfer
    Personal transfers are offered and can be arranged through the resort concierge  or directly at the travel agency located at the hotel (independent concession) - www.maritur.com 

    Valet Parking
    All Fairmont Mayakoba guests have Valet Parking included in their stay (one car per room) Hotel Visitor rate is $80 pesos per day, per car, tax included Fairmont Mayakoba does not have self-park parking lots.

  • We have bundled together our most popular amenities and activities under one resort experience fee of USD 27 per adult (ages 18+), per night. Our goal is to offer you the best value and help you enjoy the full experience of all that we have to offer. Contact our Concierge to enjoy all these memorable experiences:

    $20 Credit to Sweet Spot at El Pueblito per room per stay*
    $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay*
    $40 spa treatments credit per room per stay*
    Complimentary high-speed internet
    Complimentary Valet Parking
    24/7 on-property transportation via chauffeured golf carts
    Guided catamaran tour
    Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys*
    Beach volleyball, Beach games, and competitions
    Complimentary access to the Discovery Club for children ages 5-11 from 10:00 am to 1:00 pm or supervised game room from 2:00 pm to 5:00 pm
    On-property birdwatching boat tour*
    Use of bicycles throughout the resort
    Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts*

    *Some services are subject to schedule.
    *Some restrictions may apply

    Download our Special Activities Brochure
    *Some Activities are subject to change.

  • The moment when traveling with a pet completes your life journey

    The hotel accepts Cats or Dogs less than 25 lb.
    Housekeeping has specialized cleaning processes for rooms with pets.

    Download our Companion Animals Policy

  •  TOP TEN EXPERIENCES

    1. Indulge your senses in Willow Stream Spa with our local Melipona honey bee treatments
    2. Capture unique moments with the on-property birdwatching boat tours
    3. Ride a bike throughout the resort with your family
    4. Join to the Coral Reef Reforestation snorkeling activity
    5. Try our delicious chocolate chip ice cream cookie sandwich available at Brisas Restaurant
    6. Start your day with Yoga at the Beach
    7. Ask for a Habanero Margarita at Hix - Bar, Lounge & Terrace
    8. Take a walk to “El Pueblito” and try our Aldo’s Gelato exclusive flavors for Fairmont Mayakoba at Sweet Spot
    9. Go to the Camaleón Golf Course and play 18 holes or just book an induction lesson at the Pro-Shop
    10. Share your Fairmont Mayakoba experience and use our official hashtags. #FairmontMayakoba #FairmontMoments

    Download our Resort Map

    Download the full Mayakoba complex brochure

  • Enjoy your family vacations with the amenities that our resort offers you.

    Restaurants:
    Kids Menu
    Baby chairs
    Complimentary dining for kids under five years old
    Diaper changing table in the bathrooms
    Coloring books and crayons
    In the pool and beach area, we offer popsicles, fruit popsicles, and ice cream

    Guest Rooms:
    Cradle
    Slippers (1+ years old)
    Bathrobe (4+ years old)
    Ollie Baby Kit, includes: bubble bath, hair wash, body lotion, cleansing soap, and a stuffed groundhog
    Baby's bathtub
    Baby bottle sterilizer
    Electric baby bottle warmer
    High Chair
    Diaper Pail
    Auxiliary benches to reach the sink

     

  • For meeting planners, producers or anyone organizing an event, we provide expertise, unparalleled customer service, and a comprehensive range of services, including thematic content creation and management, production, staging, audiovisual and other services.

    Download our meeting brochure

Guest Services

One day, the poolside chair beckons. On another, the Great Mayan Reef calls you to explore. Few hotels in the world offer the wealth of services, scenery and hospitality of Fairmont Mayakoba, Riviera Maya.
  • AV Equipment
  • The beauty salon at Willow Stream Spa
  • Bellman | Uniformed Services
  • Business Center
  • Car Rental
  • Babysitting Services
  • The Discovery Club & Adventure Camp
  • Shopping at Fairmont Mayakoba
  • Concierge Services at Fairmont Mayakoba

Offers

Make the most of this world-class destination with one of Fairmont Mayakoba’s special Riviera Maya resort deals and vacation packages. Explore the latest offers and options below, then make your Riviera Maya hotel reservations online in minutes with our best rate guarantee.
Promotions

Family Moments

Fairmont Mayakoba
ALL members Exclusive
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It's ALL Possible

It's ALL Possible

Fairmont Mayakoba
Create your own magic with up to 20% off.
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Romance

Romantic Escape

Fairmont Mayakoba
Make some memories with your special someone and enjoy a much-deserved romantic getaway at the Fairmont Mayakoba
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Enjoy

Petcation

Fairmont Mayakoba
Endless fun at Fairmont Mayakoba!. Build unforgettable moments with your furry friend.
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Food & Drink

Up To 20% Off With All Inclusive Package

Fairmont Mayakoba
Offering value and convenience, with this inclusive package you will dive into your next culinary adventure. Experience our award-winning restaurants and indulge on creative cuisine with delectable menus curated by our chefs, all on an unlimited basis.
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Pack for a Purpose

Pack for a Purpose with 10% Off

Fairmont Mayakoba
When traveling to our resort you can give back and help create smiles for disadvantaged local children or promote a culture of non-violence towards animals. We invite you to Pack for a Purpose by bringing an item that will be donated to local community centers.
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Best of Two

Don't settle for less when you can have it all! Play golf in Riviera Maya PGA El Camaleón course and get pampered at our world-class Willow Stream spa, the choice is yours!

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El Camaleón

Like the chameleon from which it takes its name, the over 7,000 yards course designed by golf great Greg Norman. Home of PGA Mayakoba Golf Classic.

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Willow Stream Spa

In the heart of a tropical jungle, surrounded by natural lagoons, you’ll find Willow Stream Spa at Fairmont Mayakoba—a mystical backdrop for an unforgettable spa experience that recalls the textures, colors and scents of ancient Mayan culture. In the shadow of the stones and trees the Mayans used to erect legendary monuments and temples thousands of years ago, you’ll find places to rest, reflect and find your energy.

 

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Spa Willow Stream

Enjoy an invigorating massage under the leafy canopy of our private treatment rooms, overlooking the treetops of the mangrove forest.

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Where discovery Comes Naturally

Destination

The Riviera Maya is a region located in the southeast of Mexico along the coast of the Caribbean Sea.

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Events

One With Nature

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Memorable Meetings

Event

The luxury Fairmont Mayakoba Riviera Maya is located in the Mayakoba resort community and provides a spectacular setting for unforgettable meetings.

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Weddings

Event

When it comes to Mexico destination weddings, Fairmont Mayakoba Riviera Maya resort is the ideal scenario for out of the ordinary celebrations.

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Social Events

Event

A picturesque venue for a special occasion with a wealth of flexible function space, Fairmont Mayakoba is the ideal venue for any special occasion.

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Hotel Reviews

Special moments are meant to be shared.

4.5/5

2650 reviews

Andy M.

Reviewed 2022-08-05

It was a good holiday the hotel is nice and the staff very friendly. It was disappointing that only 1 pool was open and that there was no service at this pool until midday. We would have liked to have known before arrival that the facilities were so limited.

Unknown

Reviewed 2022-08-04

Looks like it will be the place to visit

we went to this property before it was fully released out to the public. the renovations are in full force. what little part we will have access to it was fabulous. The food was amazing and the staff was amazing as well.

Kirby K.

Reviewed 2022-07-23

Good food and service

We were frustrated that the concierge didn't seem to follow through on requests. They emailed before the stay as well seeming like they wanted to help but didn't reply when I replied and it was overwhelming how many emails I received from multiple staff, to which I replied for help to each and did not receive it. We even made a dinner reservation with the concierge yet when we went to the restaraunt we didn't have the reservation. Also, our AC was broken the whole stay so we slept terribly hot and the pillow support was horrible so I literally couldn't move my neck each day and was in a lot of pain. Also, the construction was frustrating because the main pool and other restaurants were unavailable during our stay. Lastly, I was disappointed that our stay wasn't specialized / customized for us - for example, I had told someone in an email this trip was to celebrate an anniversary and yet when we arrived nothing was in the room or anything.

Rp

Reviewed 2022-07-23

Good stay.

Everyone was so kind, attentive, and warm. Overall, it was a great stay! My family and I really enjoyed it. The property is beautiful, and has great amenities. The only damper was that my daughter got food poisoning.

Gerardo S.

Reviewed 2022-07-20

Great hotel

Best customer service, great experience

Unknown

Reviewed 2022-07-20

Great service

Vacation with friends

Juan M.

Reviewed 2022-07-16

Great stay

highly recommended for kids/family

G.c.

Reviewed 2022-07-15

Amazing Beach Resort

The Fairmont Mayakoba stands out for its beautiful property surrounded by lush nature, serene beaches, a state-of-the-art golf course, a large selection of restaurants and finally an amazing team and service standard, which make every guest feel welcomed.

Kb

Reviewed 2022-07-15

Enjoyed Family Vacation

We stayed for a week with a family and really had a great time . Clean amenities , manicured nature , awesome food and drink . Lack of entertainment though .

Teo M.

Reviewed 2022-07-13

Under construction and value

We have vacationed in this property more than 5 times. This has become our favorite place in the area. Observations 1. The construction underway bothered us. Longer commutes to the beach, main pools are closed, beach restaurant closed. 2. Value for money. I paid twice of what I normally paid and the experience was half of what we used to get 3. I found some of the staff rude in their attitudes, a cocky welcome at check in didn’t help . We had to carry the bags ourselves from the room because Gelo never arrived. I shared it was our anniversary . In previous times you had sent a nice bottle of white wine. This time a plate of chocolates … after your rate increased twice? Next time I will order the bottle myself.

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Stay up to date on the Fairmont Mayakoba

Sustainable Responsibility

  • Awarded to hotels that benefit local communities, ecosystems and wildlife.
  • "Melipona" bees produce a type of honey that's known for its medicinal purposes.
  • Fairmont Mayakoba cultivates precious acropora parmalat to be integrated into the Mesoamerican Reef.
  • Our water management program is an integral part of our comprehensive sustainability program.
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