Service details at Fairmont Mayakoba

Check-in time is 3:00 p.m.

Check-out time is 12:00 p.m.

Late check-out or early check-in is by request only and based on availability. Additional fees may apply. Please inquire with the front desk for details.

As part of the All-Inclusive package benefits, you’ll receive:

• 50% discount for breakfast at Brisas.

• 50% discount on bottles of wine and liquors.

• Unlimited meals, snacks, and beverages at participating restaurants and bars*

• Access to pools, beach areas with loungers, and recreational activities*

Please note that premium items and certain menu selections may not be included and could carry an additional charge. We recommend confirming details upon arrival.

Please note the following:

• Wine and spirits by the glass are included and must be consumed at the restaurant, bar or pool where ordered.
• Some specialty menu items are subject to subcharge.
• Any bottle of wine or liquor in our restaurants, bars, or minibar service is not included and will incur an additional charge.
• Bottled wines and liquors are not included.
• Breakfast at Brisas is not included.
• Breakfast at Brisas is only included for guests staying in a Beach Area or Beachfront room and in the Presidential and Specialty Suites: Bambú, Coral, La Tortuga and El Camaleón.
• El Pueblito and El Camaleón Golf Course are not included.

*Restaurant, bar and select areas' opening hours, as well as availability, are subject to change. We recommend confirming the details prior to your visit. Guests must be 18 years of age or older to order alcoholic beverages.

*Your server will present a bill for your signature after each order. Service charges are included in your food and beverage orders; if you wish to extend a gratuity, please indicate the amount when signing your check and the amount will be charged to your room account.

Valet parking is available at the resort. Fairmont Mayakoba does not have self-park parking lots.

• Hotel Guest: The resort experience fee includes valet parking for one car per room.
• Hotel Visitor: Rate is 80 pesos per day (no overnight allowed), per car, tax included.

We know your fitness and well-being are more than just hobbies. That’s why we integrate fun and exciting fitness programming into your vacation experience. Enjoy a variety of classes and activities such as bike tours, wind surf lessons, catamaran tours, and more—all designed for you to have an active stay at Fairmont Mayakoba.

Boutique

Great deals! From the most fashionable bathing suit to a memento of your stay in Riviera Maya, our stores have that special something you need. Located near the Tauro Steakhouse and close to the beach.

El Pueblito

Tour this exciting entertainment area (a replica of a colonial Mexican town) with its own chapel, kiosk, art gallery, stores and more. Complimentary transportation to El Pueblito is offered on request at the Concierge desk.

The Sweet Spot

Discover the sweetness of Fairmont! Colors, textures, and flavors are waiting for you. Located at El Pueblito, the Sweet Spot offers a variety of candy, chocolate, gummies, cake-pops, Mexican treats, and spicy snacks for you and your family.

Fairmont Spa

Local handicrafts, our exclusive line of body and facial care, accessories and aromatherapy, are the perfect gifts for that special person in your life. Fairmont Spa gift cards are also available.

We offer complimentary Wi-Fi throughout the hotel for your convenience.

For the convenience of our guests, we have combined our most popular amenities and activities into a comprehensive resort fee priced at USD $35 per adult per night. This includes access to a wide range of amenities and activities that immerse you in the best of the Riviera Maya and Mexican culture.

*Starting November 1st 2025, our resort fee price will be 38 USD, kindly note that reservations made before this time will be honored at the previous resort fee rate.

Essential Amenities

• Valet parking
• High-speed internet
• Free use of bicycles
• Transportation within the property (golf carts with drivers)
• Transportation to El Pueblito, El Camaleón Golf Course, and other Mayakoba resorts

Recreational Activities

• Discover the connection between Mayan culture and nature with a complimentary activity every day at 5:00 pm at our outdoor restaurant, Fuego
• Learn the basics of mixology from our talented bar staff as they demonstrate their craft every day at 6:00 pm at our rooftop bar, Cielo
• Get a taste of Mexico’s iconic agave-based spirits at our Tequila & Mezcal: Roots of Mexico tasting, a complimentary activity available every day at 5:00 pm at La Cantina
• Celebrate color and paint your hat at a complimentary activity every Monday at 2:00 pm at La Cantina
• Get creative and paint your alebrije during a complimentary activity every Friday at 2:00 pm at La Cantina
• Get out on the water with a catamaran tour, kayaks, stand-up paddleboards, snorkeling masks, and boogie boards
• Have fun on the sand with beach volleyball, soccer tournaments, sand toys, and beach games
• Free access to the Kids' Club for children aged 5 to 11. Choose between three free hours per day or supervised access to the game room from 2:00 p.m. to 5:00 p.m. daily.
• Use of the paddle tennis court (operations hours under reservation)
• Let nature mesmerize you during a birdwatching boat tour through the property

Credits

• USD $40 credit per room/stay applicable to massage treatments at the spa
• USD $20 credit at the Sweet Spot candy store located in El Pueblito

On behalf of the entire Fairmont Mayakoba team, we warmly welcome you and your pet. To ensure a safe and pleasant stay for everyone, we kindly ask that you review and follow our pet policy guidelines below:

• We welcome dogs and cats weighing up to 25 lbs.
• A daily housekeeping fee of $25 USD applies.
• Special housekeeping procedures are performed in rooms with pets.
• For the safety of your pet and our staff, we kindly ask that you be present during cleaning services.
• Pets are welcome to walk throughout the resort’s pathways and gardens when accompanied by their owner and on a leash at all times.
• Due to local health and safety regulations, pets are not allowed inside enclosed restaurant areas. If you wish to dine with your pet, a table will be assigned to you on the restaurant terrace.
• In accordance with federal health guidelines, pets are not permitted in the pool or beach areas. We appreciate your cooperation in helping us enforce this policy respectfully.
• Pet-sitting services are available upon request through the Concierge, Front Desk, or your Balam host.
• It is each guest’s responsibility to clean up after their pet during their stay. We appreciate your cooperation in helping us keep our shared spaces clean and enjoyable for all.
• As we are surrounded by native wildlife, we kindly ask that you take special care to prevent your pet from interacting with local fauna, in order to avoid any incidents. Please note that the hotel is not responsible for any accidents or issues that may arise as a result.

In case of a veterinary emergency, we provide the following list of clinics located near our resort:

Castillo Canino – Phone: (984) 133-6638 

Location: Av. Petempich Av.125 Mza. 001 Lote 009, Col. Ejido (La Cruz), C.P. 77710, Municipality of Solidaridad, Quintana Roo, Mexico

Petco – Phone: (984) 110-9700

Location: Plaza Las Américas, Playa del Carmen

Mundo Animal – Phone: (984) 147-0376

Location: Av. Chemuyil Mz. 14, Lt. 21, SM 70, Fraccionamiento Toscan

Our experienced Concierge team is at your service 24 hours a day in the main lobby, at extension 3521 or by e-mail myk.concierge@fairmont.com.

For personalized housekeeping service at our luxury hotel, our attentive team is ready to provide impeccable room cleaning, tailored amenities, and fresh linens to ensure your stay is flawless. Experience the highest level of comfort and care throughout your visit.

Dry-cleaning and laundry services are available at Fairmont Mayakoba.

• For same day service please Inform Royal Service and have your dry-cleaning ready for pick up by 8:30 a.m. Delivery will be made by 6:00 p.m., same day.
• If laundry is picked up after 8:30 a.m., delivery will be made the following day.
• Pressing service is available 24 hours a day.

To request these services, please contact Royal Service at extension “0”.

If you've lost something during your stay, we're here to help! Please contact our Lost and Found service by dialing extension 3900, and our team will assist you in locating your missing items.