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Welcome to the official website of Fairmont Mayakoba!
The luxury AAA-5 Diamond and Preferred by Nature, Fairmont Mayakoba Riviera Maya resort is located in a private gated resort community, within 240 hectares of tropical forest intersected by crystal clear waterways and surrounded by a pristine Caribbean shoreline, 30 miles from the Cancun International (CUN) airport, near the town of Playa del Carmen.
#FairmontMoments #FairmontEats #MeetMeInMayakoba
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The Riviera Maya boasts the world's second largest coral reef, which is easily reached from Cozumel, a short trip from the resort. The warm, gentle Caribbean currents ensure the area is a popular destination for scuba diving and snorkeling.
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Accor announced an innovative strategic partnership with AXA, a global leader in insurance and assistance, to provide medical support to guests across the 5,000 Accor hotels worldwide.
Guest Assist provides assistance and guidance to domestic and foreign tourists visiting the state of Quintana Roo, in situations affecting their physical integrity or personal property. Please visit this link. Fairmont Mayakoba obtains the certificate in health protection and prevention granted by the Ministry of Tourism of Mexico.
Guest Room
458 sq.ft. to 504 sq.ft. / 43 sq.m to 47 sq.m
One king bed or two queen beds. Mangrove view.
One king bed or two queen beds. Water canal view.
436 sq.ft. to 480 sq.ft. / 41 sq.m to 45 sq.m
One king bed or two queen beds. Garden View.
One king bed or two queen beds. Resort View.
587 sq.ft. / 55 sq.m
Two queen beds. Butler Service.
Guest Rooms
One king bed or two queen beds. Water canal or garden view
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Check-in 3:00 PM - Check-out 12:00 PM .
Fairmont Mayakoba is located approximately 30 miles/48 kilometers/40 minutes from Cancun International Airport (CUN).
Private TransferPersonal transfers are offered and can be arranged through the resort concierge or directly at the travel agency located at the hotel (independent concession) - www.maritur.com
Valet ParkingAll Fairmont Mayakoba guests have Valet Parking included in their stay (one car per room) Hotel Visitor rate is $80 pesos per day, per car, tax included Fairmont Mayakoba does not have self-park parking lots.
We have bundled together our most popular amenities and activities under one resort experience fee of USD 30 per adult (ages 18+), per night. Our goal is to offer you the best value and help you enjoy the full experience of all that we have to offer. Contact our Concierge to enjoy all these memorable experiences: $20 Credit to Sweet Spot at El Pueblito per room per stay*$25 Credit to Sports Activities (Yoga, Fitness Classes) per room per stay* $40 Credit for a Relaxing Massage at the Fairmont Spa per room per staycredit per room per stay*Complimentary high-speed internetComplimentary Valet Parking24/7 on-property transportation via chauffeured golf cartsGuided catamaran tourUse of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys*Beach volleyball, Beach games, and competitionsOn-property birdwatching boat tour*Use of bicycles throughout the resortTransportation to El Pueblito, El Camaleon, and other Mayakoba resorts*
*Some services are subject to schedule.*Some restrictions may apply
The moment when traveling with a pet completes your life journeyThe hotel accepts Cats or Dogs less than 25 lb.Housekeeping has specialized cleaning processes for rooms with pets.
Download our Companion Animals Policy
TOP TEN EXPERIENCES1. Indulge your senses in Willow Stream Spa with our local Melipona honey bee treatments2. Capture unique moments with the on-property birdwatching boat tours3. Ride a bike throughout the resort with your family4. Join to the Coral Reef Reforestation snorkeling activity5. Have a drink at Cielo Rooftop overlooking the Mexican Caribbean6. Start your day with Yoga at the Beach7. Ask for a Habanero Margarita at Brisas Terrace8. Take a walk to “El Pueblito” and try our Aldo’s Gelato exclusive flavors for Fairmont Mayakoba at Sweet Spot9. Go to the Camaleón Golf Course and play 18 holes or just book an induction lesson at the Pro-Shop10. Share your Fairmont Mayakoba experience and use our official hashtags. #FairmontMayakoba #FairmontMomentsDownload our Resort Map
Download the full Mayakoba complex brochure
Enjoy your family vacations with the amenities that our resort offers you.Restaurants: Kids MenuBaby chairsComplimentary dining for kids under five years oldDiaper changing table in the bathroomsColoring books and crayonsIn the pool and beach area, we offer popsicles, fruit popsicles, and ice creamGuest Rooms: CradleSlippers (1+ years old)Bathrobe (4+ years old)Ollie Baby Kit, includes: bubble bath, hair wash, body lotion, cleansing soap, and a stuffed groundhogBaby's bathtubBaby bottle sterilizerElectric baby bottle warmerHigh ChairDiaper PailAuxiliary benches to reach the sink
For meeting planners, producers or anyone organizing an event, we provide expertise, unparalleled customer service, and a comprehensive range of services, including thematic content creation and management, production, staging, audiovisual and other services.
Download our meeting brochure
Like the chameleon from which it takes its name, the over 7,000 yards course designed by golf great Greg Norman. Home of PGA Mayakoba Golf Classic.
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In the heart of a tropical jungle, surrounded by natural lagoons, you’ll find Willow Stream Spa at Fairmont Mayakoba—a mystical backdrop for an unforgettable spa experience that recalls the textures, colors and scents of ancient Mayan culture. In the shadow of the stones and trees the Mayans used to erect legendary monuments and temples thousands of years ago, you’ll find places to rest, reflect and find your energy.
Enjoy an invigorating massage under the leafy canopy of our private treatment rooms, overlooking the treetops of the mangrove forest.
The Riviera Maya is a region located in the southeast of Mexico along the coast of the Caribbean Sea.
The region of Riviera Maya is famous for its miles of soft beaches, Mayan ruins, and world-class scuba diving. For the adventurous, the recreational activities are endless such as scuba diving with electric rays among giant sponges and stony corals, ziplining over beautiful jungles, jetskiing miles across the Caribbean waters, and swimming with dolphins at Delphenus in Playa del Carmen. Visiting cenotes is another experience unique to this area. Cenotes are sinkholes filled with fresh water, typically found in caves that the Mayans believed were sacred places.
TOP 10 DESTINATIONS
From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing just for you.
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Event
The luxury Fairmont Mayakoba Riviera Maya is located in the Mayakoba resort community and provides a spectacular setting for unforgettable meetings.
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When it comes to Mexico destination weddings, Fairmont Mayakoba Riviera Maya resort is the ideal scenario for out of the ordinary celebrations.
A picturesque venue for a special occasion with a wealth of flexible function space, Fairmont Mayakoba is the ideal venue for any special occasion.
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4.5/5
Reviewed 2022-12-03
Pleasant, Fun filled and Comfortable
Reviewed 2022-12-02
Where to start- we had an absolutely amazing 2 weeks with everyone at Fairmont Mayakoba. Patricia Juarez was our wedding planner and went above and beyond to make the week run smoothly- she was always available with quick email responses and was extremely organized and detail oriented. She had amazing vendor suggestions and made everything extremely low stress. The setup for the wedding was breathtaking, she did such a fabulous job, words cannot describe!! Throughout the week, everyone seemed to get to know who we were and help us out- I just had ankle surgery and they were extremely willing to accommodate my mobility issues. We had many people who gave us golf cart rides- I didn’t catch everyone’s names but they were all extremely kind, friendly, and patient. Miguel and Juan Carlos were GREAT guides for the bird tour- they were extremely knowledgeable and friendly and put up with all of my questions!! Miguel even had a bottle of champagne one night for our evening tour as it was our friends birthday. Alejandro was our butler and was fantastic. He was such a busy guy but went out of his way to always answer questions and be available to help organize things for us. On the day of the wedding, he was so patient and helpful- we are very grateful for all his help!! Citlaly (I hope I spelled that right) did my nails for the wedding and did a fantastic job. Everyone at the spa was wonderful. I also had to make a quick trip to the doctor while I was there- the team whisked me to the office and had some oxygen ready (I forgot my inhaler in Canada) while I was having an asthma attack, the doctor was extremely kind and proficient. She took good care of me!!
Good stay, nice rooms. People need to get training. Laguna Restaurant at Breakfast is like lining up at a Denny’s. Service was Terrible. Hosts were not the most friendly. For sure worse experience at a Fairmont. At pool, asked for a glass of ice and it never came despite asking 3 times for it. Gift shops need to be stocked with better sundries, specially sun screen. Water shutdown in our room for couple of hours.
The service is good, but beyond that the resort is very old and in need of repair. The AAA five-diamond status is a joke. Pools and poolsides were littered with trash, broken fountains and lighting, abandoned snack-shacks, towels abandoned and untouched for 3 days, restaurant chairs with holes in them, etc. Most of the resort is also far from the beach and requires a wait in line for a golf cart to drive you to the beach (walk is about 30 minutes). The new beach club looks nice.
Reviewed 2022-12-01
We were so excited for our stay here being our first Fairmont experience. Upon arrival seeing the grounds our excitement continued, but unfortunately once we got to the room that was quickly dashed. After a long day of travel we went to give our son a bath and the bathtub water filled up completely brown, the toilet was making a strange hissing noise and one of the shower heads wasn’t working. After a few days of trying to get these fixed they eventually switched us rooms to a room with a better view. Although the new room itself also had issues but we didn’t want to deal with moving rooms again as that was problematic as well. During the move we came back from the beach to change for a boat ride to discover our luggage had been taken and we had not been given a new room yet. we were unable to make our boat ride due to this. Our biggest problem was with the service we received throughout the property. Only a handful of people felt above and beyond we dealt with. Most left us feeling like we were a nuisance to them. Our experience at Tauro was the greatest and who we dealt with at the front desk was very pleasant. That is where it overall ended. For 2 nights the Tauro steakhouse was closed and we had to scramble to find new dinner reservations due to this. One of the nights we had to do the sushi restaurant and one of the sushi rolls we received had a bug crawling on it and when I went to point it out to our server I was met with attitude. And multiple times our sons food was very delayed being the last dish that was to be brought out. One day the entire restaurant by the pool at the beach was closed and we heard it was because the workers were on strike and we were unable to be at the pool that worked well for my toddler son as cushions were not even put on the chairs. The golf carts that transported us around the property seemed to be consistently backup some times having to wait for a second golf cart round to be able to fit. I heard it was due to road closures to the beach having to take the long way around to get to the beach. It seemed like every day we had some inconvenience we had to overcome during what was supposed to be a relaxing vacation. Overall service by the pool and beach was slow and lackluster, bartenders just simply want to serve us to get us out of there. Not to mention the various places that were closed due to construction and areas we had to avoid due to the construction noise such as the main pool. There was nice moments we enjoyed as a family but overall we had higher expectations from such a prestigious resort that left us thinking about ever returning to another Fairmont property.
Aside from the first 24 hours of our trip to your property, I got Ecoli from eating your food. i was diagnosed at the hospital in Los Angeles with 4 strands of Ecoli. I never ate outside of the property, so this happened at the fairmont. I was ill for over a week, missed work, and was not able to celebrate thanksgiving with my family. This was an awful trip.
Service was specially complicated to order in the restaurants, were no enough people. Service and attitude was no the best
Best trip me and my husband have ever taken. We will go back soon! Thank you for your amazing attention and services.
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