For how many Guest(s)?
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Guest Room
35 sq.m / 377 sq.ft.
Its luxuriously furnished, giving it a spacious and inviting atmosphere. It features a lavish king or twin beds, coffee lounge table, in-room business facilities, internet service and a digital safe. The room fashions a private 3 or 4 piece, en-suite marble bathroom.
One King, One Queen or Two Twin Beds
30 sq.m / 323 sq.ft.
One King, One Queen, or Two Twin Beds
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Check-in 12:00 p.m. - Check-out 10:00 a.m.
The closest airports to Fairmont The Norfolk are Jomo Kenyatta International Airport (NBO) and Wilson Airport (WIL). Jomo Kenyatta International Airport, Nairobi's primary airport, is located 20 kms away from Fairmont The Norfolk. Wilson Airport is located 15 km from the hotel.
We provide a service of taxi from both airports to Fairmont the Norfolk for $ 55 one way.Fairmont The Norfolk is situated only 3 km from the heart of the city centre, 5 km from the Nairobi Railway Station, 3 km from the main convention center and trade fair grounds.
A revitalizing spa retreat in the heart of Nairobi.
Discover
From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing just for you.
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Event
Exchange your vows at Fairmont The Norfolk steeped in unrivalled rich heritage and luxury.
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10 well-appointed meeting spaces of various sizes including an elegant ballroom to host meetings, conferences, launch of a product...
Our experienced team will help to orchestrate a seamless and memorable experience to start your lives together.
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Fairmont The Norfolk is redefining sustainable luxury and travel through eco-conscious experiences.
Energy management systems
Banned use of plastic bags and implementing single-use plastic
4.6/5
Reviewed 2024-04-22
It's a beautiful hotel, both inside and outside. Interior design is pleasing and cosy. Very kind staff and service, attentive, present and professional. The restaurants and bars are of high quality and charming places to enjoy meals or drinks with pleasant relaxing music. The hotel's swimming pool is fantastic, with the water clean, perfect temperature and facilities. The gardens are just amazing, filled with beautiful flowers, birds and old chariots. Highly recommended.
Stayed at hotel on Sunday 14th and 19th April. 14th April room was great and lighting good. 19th moved to another room 721 - room was very dark and internet was terrible.
Reviewed 2024-04-21
The stay and the staff were excellent! I had a problem at the gym. I had a really good trainer called John, who helped me a lot. However, the manager of the gym and the receptionist at the gym were rude to me and did not speak to me- and they were not kind to me. I did make a complaint to the manager at the hotel, but it was ignored.
I had all I needed, house keeping was excellent. The restaurant experience was good.
Reviewed 2024-04-17
The history, location and garden are spectacular. Also several of the staff, notably the doormen were very charming. However, many small details were neglected. A 100$ dollar incidental fee was charged to my card and as I checked out nothing was mentioned and I had to remind the staff to reimburse it. Entry level whiskeys used in cocktails are unacceptable in a 5 star hotel bar such as this one. Our bar food orders were forgotten about. Men's steam room was out of order. Asked for vegetarian food recommendation and meaty restaurant was suggested, which was rather funny. Also, the Accor website is a mess. I spent a full hour trying to book it on the official website and finally gave up and went to Expedia.
Reviewed 2024-04-16
Beautiful place, great breakfast, very professional and friendly staff, perfect location
Reviewed 2024-04-15
Many flaws and mistakes from the upper management whose only interest was to make money ! The waiters and other first line employees were very good though. This hotel’s upper management is a catastrophe.
Reviewed 2024-04-14
As usual, great staff and quality of service and environment.
Reviewed 2024-04-13
The hotel is great but the staff were the best part of the stay. Super helpful and friendly. Thank you so much. Loved my stay at the Norfolk.
Reviewed 2024-04-12
Accor hotels were never my first options. However, Fairmont hotel totally changed my opinion. Big thanks to the night shift team who showed a good care and compassion toward their customers. Staff is George and the duty manage Mary. Thank you again.
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Exclusive member rewards: Fairmont is a proud member of ALL, Accor’s loyalty program. Join or sign in to save up to 10% on your next Fairmont stay.
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