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Fairmont The Palm

Jayanti V.

Reviewed 2023-11-26

Good stay overall great experience

Alaa A.

Reviewed 2023-11-26

bad experince

I had a terrible first night at the hotel as I couldn't sleep due to a foul smell coming from my bed. In the early morning, before leaving for my course being conducted at the same hotel, I contacted the housekeeping department. They assured me that they would address the issue and clean my room. Unfortunately, when I returned at 12:30 pm, my room hadn't been cleaned and the smell was still present. I immediately contacted the manager of the housekeeping department, who was very understanding and came to inspect the room. He determined that the problem was with the pillow and instructed his team to replace it. However, even after the pillow was changed the smell was still there until Nino came again and change it to special pillows. Another point I have repeatedly raised the issue of a persistent bad smell in the restaurant, which gives the impression that they are cleaning with dirty mops or towels. Despite bringing this matter to their attention on multiple occasions, no action has been taken to address it. This situation is unacceptable and needs to be rectified immediately. I expect the restaurant management to take this matter seriously and resolve the issue promptly. I had a disappointing experience during my last day at the Fairmont The Palm hotel. Despite requesting an extension for my checkout time due to my course, the hotel agreed but failed to provide a working key when I returned to my room at 3:30 pm. The receptionist, an Indian lady, treated me poorly and asked me to leave within 10 minutes. This was despite me clearly and politely discussing the extension earlier at 12:30 pm. Additionally, I discovered that hotel staff had entered my room and taken my bag without permission, including my much-needed medication. As a result, I had to endure pain throughout the entire day. I am deeply dissatisfied with the Fairmont The Palm team's handling of this situation. After this bad experience, my top priority will be to inform all my colleagues in Neom about this negative encounter. I strongly believe that it is crucial for Leoron to change the venue before I consider enrolling in any future courses with them. It is essential that I share my experience to ensure transparency and prevent others from going through a similar ordeal. By addressing this issue.

Angela H.

Reviewed 2023-11-26

Great location

Gorgeous room and views Fantastic food choices Amazing staff Absolutely will return

Ahmed E. G.

Reviewed 2023-11-25

Good stay

Ali A.

Reviewed 2023-11-25

I was given room 730. First night was fine. Second and third night was very bad, due to AC malfunction. and AC technician visit the room at midnight while my family asleep, without fixing it, just taking temperature measurements. On third night, after midnight, with constant waking up due to room atmosphere, I went to the lobby and brought up the complaint with duty manager Edam. He was very professional and tried to provide a solution. Next day, in the evening after I came back to the hotel after a long day, front office manager Erica, was also professional and nice. She provided us another room, on the same floor, and very close to our room, so it was very quick and easy to move the luggage. Also, they set up the room very similar to previous one (with extra bed). So Thank you Edam and Erica.

Mohamed A.

Reviewed 2023-11-25

The worst service

The level os service you would get in 1 star hotel would be way better than the service provided in this hotel. Check in process is extremely slow it would take you around 30 minutes to check in. The receptionists are very rude. We came to check in around 2:54 they asked us to wait 6 minutes till 3 pm as it is their official check in timing. However when it was 3 we were not sent to our room we had to wait 15 minutes only wfter chasing them. When we arrived to the room, bed size wasn't what we paid for, so it took them another 15 minutes to change the room. The room had a very bad smell they came everyday to try to solve but never could. Avoid staying in this hotel. Personally i would never book again jn this hotel and mostly likely any other fairmont hotel.

Dm

Reviewed 2023-11-25

Good location but many buts

Hotel is getting tired as well quality of service🥲… no special welcome or any other favors to Accor platinum member

Karen G.

Reviewed 2023-11-24

Fantastic

Staff unbelievable nothing was too much trouble. Each and every one goes above and beyond to make your stay special and memorable

Mandy

Reviewed 2023-11-24

Good location

Nice hotel but rooms need updating very old

Firas A.

Reviewed 2023-11-24

Mixed Feelings at Fairmont The Palm - A Solid 3-Star

Fairmont The Palm offers a mix of highs and lows, meriting a 3-star rating from my recent visit. The hotel boasts an impressive view with a beautiful beach that provides a variety of activities, from banana boating to water cycling, which my family and I thoroughly enjoyed. On the downside, the room's furnishings felt outdated with a disappointingly small TV. A more concerning issue was the persistent odor in the room whenever the bathroom was used, coupled with non-functional outlets due to electricity tripping. The adult pool area was pleasant, but the family pool was disappointingly segmented into three cramped sections, which felt restrictive. Additionally, the room temperature was set to a non-negotiable 22°C, causing discomfort during our stay. A perplexing inconvenience was our inability to turn off the lights, leading to a less than restful night. Pricewise, the hotel didn't match up to expectations, especially considering we had a similar price point at Atlantis with a more value-for-money experience. Transportation posed a challenge with difficulties in hailing taxis, and an incident with the bellman favoring newcomers over us was disheartening. Customer service varied; however, I must acknowledge Mr. Omar for his commendable efforts to ensure our satisfaction within the limits of what was available to him. In conclusion, while the hotel has potential, attention to detail and customer service improvements are necessary to elevate the overall guest experience.