Welcome to
Fairmont El San Juan Hotel

Mark K.

Reviewed 2022-11-21

great place great people

Unknown

Reviewed 2022-11-18

Nice beach and staff

We enjoyed our stay- the front desk often was poorly staffed. Our housekeeper on TUesday covering for our usual person did a poor job- and we had to call to have her clean the room. SHort of that we had a nice time

Pat

Reviewed 2022-11-18

Well located and a beautiful property, a little old, but nice

I was on business therefore I could not enjoy all the perks

Jason M.

Reviewed 2022-11-18

Excellent Stay

I have been to Puerto Rico many times but not yet stayed at the Fairmont. I will never stay at another hotel in Puerto Rico again. The Fairmount is the only place for my family and I to stay.

Unknown

Reviewed 2022-11-18

Nice stay

Beautiful hotel and amenities. Would return.

Joe

Reviewed 2022-11-17

the hotel was amazing

the hotel was amazing, but the phone system was poor and almost impossible to use. Plus the toilet in my room malfunctioned every time. Room 401

Alexander M.

Reviewed 2022-11-17

Where do we start! I will never be back to PR

As soon as I walked in I was impressed with the lobby and that’s as far as it went, I waited 45 minutes to check it while you only has 2 staff workers checking people in and then they let airport personal skip the line. As soon as I walked into my room I was furious since I called and confirmed (3) times that it was my daughters birthday to make sure they have something special for her and NOTHING! I called 3! Times before arriving and they said no problem. Such a disappointment! Next the room was dirty and the bathroom door was broken. Also we were bitten in the bed so I believe you have bed bugs!! The only benefit to the room was room service who were quick and polite. The restaurant: how are you a hotel named San Juan and don’t service traditional Puerto Rican food? Blows my mind Pool: it’s was good best part time of the trip, but Inorder to get food and drinks I had to walk to the bar. Feel free to call me and I’ll give you more info

Tj

Reviewed 2022-11-16

Dated facilities

Staff by the pool and beach was lazy . I had to get my own towels at the pool for the beach and water for 15 minutes before staff was there to supply towels at 10am. Rooms were dated. Place was dated and food was below average

Tricia

Reviewed 2022-11-16

Overall Stay was unsatisfactory

We arrived at noon, but was not able to get into our rooms until almost 5:00 p.m. Was told check in would be by 4:00, but it was not and your front desk staff was unhelpful, and a bit snippy about it. Also, the music at the pools was too loud and far from relaxing. Would not likely recommend or stay at your hotels again. Hotel lobby was full of leaks. One good note: The restaurant Riva was excellent with excellent food, service and atmosphere. I would recommend and also return for dinner there.

Unknown

Reviewed 2022-11-15

My sisters wedding weekend

My fridge leaked , lights went out , so my Ac broke on the day of the wedding twice so I was almost late. I did get my hotel fees back for one night and wanted me to switch rooms an hr before the wedding and I already had to miss my hair being done then my make up being done I had to miss But besides all that to happened in my room , my cousin's room the A,c went out 3 times , his fridge leaked everywhere and needed to be replaced. They also had part of our wedding party guest waiting on their rooms until almost 7pm. And my mother had to tell staff to get their act together before any of them were checked in. My family spent thousands of dollars at your hotel to have the perfect experience and it was just honestly the worst hotel stay I had ever had. I will stick to Hilton or The Ritz Carlton moving forward.