• 6063 Isla Verde Avenue Carolina, 00979, Puerto Rico
  • Tel +787-791-1000

Toll Free room reservations only + 1 800 819 7155

Welcome to
Fairmont El San Juan Hotel

Fairmont El San Juan Hotel, where lively vibes and peaceful ocean views meet. Located minutes from Old San Juan, on the award-winning Isla Verde Beach in Puerto Rico. The resort features four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness Center, paddleboards, luxury cabanas, signature dining at Caña by Juliana Gonzalez, El San Juan Beach Club, Meat Market, Riva and Chandelier Bar featuring a 7,000 Crystal Chandelier.

For travel advisories visit http://www.discoverpuertorico.com.

Accommodation

Situated on two miles of the pristine Isla Verde Beach, Fairmont El San Juan Hotel is an oasis of 388-guest rooms, including 84 suites, and poolside and oceanfront villas. Each design celebrates San Juan’s elegant past and present seamlessly, with warm textures and subtle ocean hues. Feel immersed in the Puerto Rican culture in a place timelessly true to the island’s heritage, artfully blending the best elements of yesterday, today, and tomorrow. Choose from a collection of inspired accommodations: modern sophistication in the Grand Tower, luxurious and elegant suites, or a lush retreat in the Villas.   

  • Complimentary Wi-Fi, flat-screen TV, cable television, full-menu of cable channels
  • Safe, hair dryer, ironing board
  • In-Room Dining service 

Fairmont Partial Oceanview 2 Queen, ADA

Accessible Rooms

445 sq.ft. / 41 sq.m

 Situated floors 4-7 in the Grand Tower with Partial Ocean Views, wheelchair accessible with shower, hand held shower, height adjusted features in room. Communication features.

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Map & Travel Information

Check-in 4:00 pm -
Check-out 11:00 am.

Hotel map location
6063 Av. Isla Verde, Carolina, 00979, Puerto Rico
  • As always, caring for you is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for our valued guests and employees, please visit ALLStayWell.com.
  • At each touch point along a guest's journey attending a meeting or an event at an Accor property, extensive measures are being taken to protect our planners, delegates, attendees, guests and employees, and aid in preventing the spread of COVID-19. To learn more about our protocols, please visit ALLMeetWell.com.

  • From Airport North: Take the first exit to 26 west. Take the Marginal until exit to Piñones, Isla Verde. You will see Pueblo supermarket at your left. Keep left on the Ave Los Governadores, 2nd light turn left in that light. After Platos Restaurant and Lupis you will find El San Juan Hotel to your right hand side. 

    Taxi Turistico from airport to hotel is $14 per taxi plus $1 for each piece of luggage. From 10:00pm to 6:00am a charge of $1 per trip applies.

  • Isla Verde Rental Cars

  •  Self-parking - $27.85 (including taxes)  

     Valet - $33.40 (including taxes) 

  • From hotel, take Isla Verde Ave (Route #37) on left, going East. Turn right on Route #187 (Governors Ave), keep right going west. Continue straight on Route #26 going west. Turn right onto ramp to San Juan. Stay on Route 22 to city center.

Guest Services

For hours of operation, please refer to the individual Dining, Spa and Activities pages.
  • Resort Experience Fee
  • Check-In & Check-Out
  • High Speed Internet
  • Fitness & Recreation
  • Concierge & Bellman
  • Shopping
  • Children
  • Accessibility

Offers

Fairmont El San Juan Hotel offers a variety of Puerto Rico vacation packages and hotel special offers to help you plan the Caribbean holiday of your dreams! Choose from a selection of popular family travel and couples offers below.
Experience Fairmont Moments

Experience Fairmont Moments

Fairmont El San Juan Hotel
Take your vacation beyond limits with up to 20% off your stay
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SPA IN THE WILD: Luxury Spa & Wellness Experience

SPA IN THE WILD: Luxury Spa & Wellness Experience

Fairmont El San Juan Hotel
Relax in the lush mountains of Puerto Rico with a unique soothing spa & wellness day. Complete with a helicopter ride to and from a beautiful hacienda, coffee tour experience and picnic, Well & Being Massage, incredible dinner prepared by Fairmont El San Juan Hotel’s executive chef, Ricardo Cera, and much more.
See all details
Noche de San Juan in Style!

Noche de San Juan In Style

Fairmont El San Juan Hotel
Celebrate Noche de San Juan in luxury and enjoy iconic festivities at Fairmont El San Juan Hotel
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Breakfast Package

Breakfast with a View

Fairmont El San Juan Hotel
Enjoy breakfast buffet for two daily at Caña
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Villas

Fairmont Villa Package

Fairmont El San Juan Hotel
Escape to a luxurious Villa Room with open air amenities at Fairmont El San Juan Hotel located on the award-winning Isla Verde Beach and enjoy 15%off best available rate, complimentary full breakfast, complimentary self-parking.
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Food & Drink

AAA/CAA Members Offer with Dining Credit

Fairmont El San Juan Hotel
Enjoy 20% off and a $50 dining credit
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Suites

Fairmont Suite Experience

Fairmont El San Juan Hotel
15% off Best Available Rate and El San Juan Breakfast for two per day.
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Romance Package

Grand Romance Package

Fairmont El San Juan Hotel
Your moment of enchantment! With San Juan Breakfast, Sparkling Wine, Chocolates and 2PM late check-out upon availability included.
See all details
BOOK NOW

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Well & Being Spa

Here, you will experience unparalleled service, unrivaled presence and attention to detail. You’ll always go home enlightened, empowered and ready to live your life more playfully and healthfully.

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Well & Being Spa

Well & Being offers a palette of uniquely rewarding and deeply personalized experiences in an amazing spa and wellness setting, which infuse life with a greater sense of vitality.

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Events

Fairmont El San Juan Hotel honors the best traditions of the past while creating high-impact new ones, inviting all of the community to find new, festive reasons to plan a gathering.

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Meetings

Event

Poised perfectly within close proximity to the airport, as well as the iconic city and shore San Juan is known for, Fairmont El San Juan Hotel has become a favorite hub for special events. Exceptional meeting spaces and high-touch service make the hotel a memorable source for one-of-a-kind business gatherings.    


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Weddings

Event

Say “I Do” to our wedding venues that feature a stunning, state of the art ballroom for you to share more moments with your guests.

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Social Events

Event

Our Grand Staircase provides a stunning backdrop for your social event, prom or wedding.

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Hotel Reviews

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3.8/5

3406 reviews

Farika C.

Reviewed 2023-05-22

Great location but not worth the extra money compared to other hotels in the area

The Fairmont El San Juan did not meet my expectations. I think I was expecting too much based on the reviews and the price of the hotel. I came here with my mom for Mother's Day weekend and we checked in at check in time at 4pm and received probably one of the worst rooms in the hotel on the 3rd floor. The room was all walls with basement style windows so we were unable to see outside. I wouldn't expect a room like that to even exists in this type of hotel based on it's reviews. We asked to be on a higher floor and they changed our room to a room on the 7th floor. The new room was better and had floor to ceiling windows which is what we were expecting. The bathrooms in the rooms are super tiny without any room to barely move around and nowhere to put your towels (only one hook on the wall and a bar on the shower door). The shower door didn't close all the way so water leaked all over the floor. We also didn't have water and couldn't shower for a period of time until it was fixed. The TV remote power button had to be pressed many times before the TV would turn on (I assume it needed batteries maybe). We never received guest bracelets to indicate we were staying there, which meant there is a lack of security on the property with people coming from the beach and walking in from front lobby to go to the elevators and rooms. (I was only asked to see my room key once when I came back from the beach) One of the pools were filled with insects. Most resorts I go to clean their pools with the net a few times a day. I seen them clean the pool 2 times without a net during my entire stay. So the insects were still in the pool after the cleaning as they only cleaned the bottom of the pools. The jacuzzi wasn't quite a normal jacuzzi as it was the exact same temperature as the main pool and the jets were very soft and you could hardly tell that they were on. I received the welcome text from the hotel on the 4th day and then another Welcome text on the 5th day (day before we were leaving) and an hour after the 2nd text, I received the "Hope you enjoyed your stay Video check out option" text. I normally stay at the hotel next door to this hotel and I was always satisfied there but I decided to choose El San Juan Hotel because the reviews were good and I assumed since the price was higher it was probably a more luxury hotel and I was very disappointed. With all that said I do want to say that the staff at this hotel was great especially the pool staff & housekeeping. That is one of the things I liked about this hotel and I really hope this review makes them do better going forward.

Jen O.

Reviewed 2023-05-21

The location was worth the money

Some things can and should be worked on; reserving of the pool chairs when there are plenty of signs that state that isnt to be done. We spent hours at the pool and noticed front row chairs were taken by a towel and never tended to. Our room was kind of shabby considering it was probably one of the higher priced ones. We had to take time out of a 3 day vacation to wait for engineering at least 3 times. Our shower was crawling with ants, the tub was still dirty and the safe was inoperable many times. We were offered a credit for the inconvenience and didnt receive it when checking out but told it would appear after we checked out. Of course, it didnt which warranted yet another call/text to the hotel. All things that can be worked out for a better stay. What didn’t sit right, and still doesnt sit right is while at breakfast at Cana I only wanted a small bowl of plain oatmeal. The server stated the “coconut oatmeal” was huge and had tons of mix-ins, and $17. I asked for a kids version, knowing this would be the plane jane version. I was told no. The server, Veronica, stated she would accommodate me this “one time but dont say anything. It’s our secret”. Me, super grateful. It’s just a bowl of oatmeal. She told me to get the one serving at the buffet in which I did. I was billed $17. Im not sure what the secret was but it was misleading and deceiving. $17 for a small plain 6 oz bowl of oatmeal that had been sitting at the buffet in a restaurant with very little people eating there. We questioned this at the front desk and the reply was “we cant control the prices and there is a service charge”. I served myself and used nothing extra, not even a packet of sugar. I/ not the $17, it’s the fact that we were basically robbed of $17. Horrible customer service. And still waiting for the credit for the inconvenience that was offered and told it can take 7-10 business days now. Really?

Unknown

Reviewed 2023-05-20

Great location , lovely staff

Everything was great . Truly enjoyed my self here with my family

Halyna

Reviewed 2023-05-20

Good stay

Beautiful beach ,hotel absolutely gorgeous

Antonio C.

Reviewed 2023-05-20

This is our third Fairmont, and you guys haven't disappointed us yet.

We had a great time, your whole staff from the doorman, front desk consigner, housekeeping, all very professional..

Carlos P.

Reviewed 2023-05-20

Well located

Excelente

Liz

Reviewed 2023-05-19

Wonderful weekend getaway.

We stayed 3 nights - stayed on the resort during the day, went to Condado for all of our dinners.

Ben T.

Reviewed 2023-05-19

Worst “5-Star” resort in history.

I prepaid for a two bedroom suite, almost $10,000 for a week, not to mention dining, parking, and resort fees. They did not have our room, and after 4 hours of waiting we finally got a standard room despite the entire team knowing that I prepaid for a two bedroom AND had a child with an anxiety issue that must sleep in a dark, quiet space.

Joe

Reviewed 2023-04-27

Beautiful hotel, beautiful beach - what else could you ask for?

My first time back to Puerto Rico in 20+ years. Loved the resort, restaurants and amenities. Beach was beautiful - could spend every day there! Will definitely come back!

Michele J.

Reviewed 2023-04-23

Biggest disappointment

Extremely disappointed for a considered not all inclusive 5 star hotel:(. The hotel itself was beautiful. Easy access to the beach, but unfortunately Fairmont don’t train their staff properly in the average of 10 workers 2 of them were nice and 8 weren’t tourists friendly no matter how much you tipped them or how nice you were to them they wouldn’t give you good service. Well what they should understand is they would be making more money (Gratuity)if they make their guests happy and of Course automatically hotel also would make more money if guests return or recommend hotel to the friends and family.. The very first day when we arrived at our room there was no water bottles in the room as normally we have them in the USA in every single hotel so I called customer service and I requested water for the room. They had the audacity to charge me for 3 bottle of water $60. I am not cheap specially when i’m on vacation but $60 for 3 bottles of waters its insane Its taking advantage of tourist. But the biggest problem I had with them besides the fact that staff Wasn’t friendly was the fact I have a special needs child and the guest relations Didn’t try to accommodate us properly they had ZERO compassion and they are not prepared and trained to accommodate special needs guests..They seemed to care less from the minute we stepped to the hotel til the end. I can go on and on here with all the bad experiences we had it at this hotel for those five days we spent there. including 2 other families. That traveled with us. No one was happy with the experience at this hotel. So none of us would ever ever recommend this hotel for any one looking to have a pleasant, relaxing vacation specially if you have a family member with special needs..

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