Welcome to
Fairmont Le Manoir Richelieu

Kristin

Reviewed 2022-11-12

Gorgeous property

I want to start by saying I love Accor hotels and fairmonts in particular. But this experience wasn’t the best. My room had garbage in it upon check in. The cleaning service left dirty glasses in my room. And one day actually left a pile of dirty sheets in the middle of my room. But didn’t change my sheets. Which means they were someone else’s dirty sheets. Plus they didn’t refill the sugar or creamer and when I called room service I was on hold both times for 10mins and finally gave up.

Unknown

Reviewed 2022-11-09

Beautiful site, liked the room (size and view), outdoir pool and trauls

Blair R.

Reviewed 2022-11-02

Great location.

Staff were outstanding

J. H.

Reviewed 2022-10-31

Half of what it used to be before COVID.

Room was hot and the temperature could not be lowered because the air conditioning had been turned off. Opening all the windows did not help. Limited choice of restaurants in the evening and the only one left open was not very good.

Kelly

Reviewed 2022-10-28

Service

Stayed at the Manoir Richelieu this past weekend...They have a serious labor issue. Like terribly serious. It was a great place for Family time. We had to go to the bar and line-up. Someone had to go to the bar while the other/s stayed to keep the place. The empty glasses and other, would end up piling up as clients would move along with their day. I literally picked up the stuff that was from probably two previous groups of clients Breakfast: I can see staff was very rush to serve, wait for more than 20 minutes sat on the table, finally one staff came to attend our order, we has been told the machine to make cappuccino is broken, they only have coffee in the big pot. Check in on Saturday afternoon, check out on Sunday afternoon, 3 adults we spends F&B for $1000, suppose is high end experience, but don’t feel it at all. The only good experience is the nice view, nothing to do with services. Don’t think we will go back.

Fran

Reviewed 2022-10-28

Beautiful setting

We stayed from October 21-24. Check in was great. Rooms were fine although a little small for the price. Bath tub/shower was difficult to get out of. Grab bar is in the wrong place to hold onto when getting out of the shower. Parking was a big issue for us. My husband only found parking at the furthest lot. It’s a bit much to have to walk 80 some steps twice a day. He asked if there was a shuttle and the door man laughed at him. Restaurant staff for our dinner were excellent. Breakfast staff were just ok. We were left waiting for them for several minutes. St. Lawrence views were incredible.

Unknown

Reviewed 2022-10-28

Incroyable panorama

Bill A.

Reviewed 2022-10-27

Great Location, Wonderful Building

Unknown

Reviewed 2022-10-26

Impeccable

Maxime V.

Reviewed 2022-10-21

Legit - but

here what went wrong The lady the receptionist said to my girlfriend wait your turn like 10times in 20second and never she felt called by her -very mean and for the first contact with the place/staff it was a cold start I've remade the bed at my arrival because the bed had something in it like dust and seed The restaurant was good but the server tried and successfully sold us a second plate because she said the first we call was very tiny and we will be disappointed matter of fact it was my second plate a tagliata That was more dry and rough than my dad's attitude And finally asked for a follow for the receipt because an 100$ was charge we are still waiting for it but I've got my answer but another customer who got the same trick