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Fairmont Le Manoir Richelieu

Unknown

Reviewed 2022-09-22

Lovely location Staff were not helpful courteous or available on several occasions in various locations We felt very much like we were in cared for

Lynn

Reviewed 2022-09-22

Great location

We loved the grounds and the view of the water. The hotel itself is lovely too, with lots of history. We felt our experience was overpriced though. The lamps and wifi in our room didn’t work and the decor was tired. The bar prices were exorbitant as well. Not a big deal if we were paying $200 per night but at $400 plus, we’d expect a superior experience.

Elizabeth

Reviewed 2022-09-19

Excellent Experience

we have 2 dogs, the hotel staff helped us to get dog sitters, as we were going whale watching. They also allowed us free of charge late check out. And overall everybody was very friendly. The location is awesome, like a hidden gem. We will be looking to come back sometime and stay much longer

Unknown

Reviewed 2022-09-18

Site exceptionnel

Personnet advenant

Guylaine

Reviewed 2022-09-18

Good Stay

Very good except that the meal on Thursday was not very hot (in fact the morue was very cold and the meal after was "tiède"

Wm. B. F.

Reviewed 2022-09-17

Pleasant Stay

Nice room but reception is understaffed and therefore very slow. Concierge is a shadowy figure that is hard to find (and certainly not at the concierge desk). $45 breakfast buffet seems a bit steep for a "just ok" spread but maybe my standards have been warped by Asian hotels.

Stuart R. I. Y. W. T. D. P. C. 6.

Reviewed 2022-09-17

very bad

Fairmont advertises the hotel as dog friendly when it is not. The Hotel's policy was not made clear upon booking or upon arrival. That policy prevents the hotel from being dog friendly, and the hotel should stop misrepresenting that it is dog friendly. We would not have booked a stay at the hotel, if we had known about the policy. The hotel misrepresented its dog friendly status. There was no water for the dog at reception or anywhere else in the hotel. No staff at any time offered our dog any water. Staff were telling dog owners: you cannot sit in the terrace or use the outside pool area with your dog present; you cannot sit in the bar with your dog, even when that bar shares the same space as the hotel lobby; you are not allowed to eat in the hotel restaurant, nor leave your dog alone in the room. In essence, this left us with nothing to do in the hotel, as we could not use any of the hotel facilities, nor go to the spa as we had intended. All dog owners can do is sleep in their room with their dog, and order room service. Absolutely hopeless! With staff behaving in this way it was disappointing to say the least, and ruined our our 10 year wedding anniversary. We therefore cancelled the rest of our stay and checked out of the hotel the following day. We will not go back to the hotel until this policy is changed and staff have received training on how to run a dog friendly hotel.

Trina N.

Reviewed 2022-09-17

Beautiful location

Our stay was relaxing and comfortable. The amenities were good. Only issue being the restaurants were fully booked for supper the first night. Lovely grounds to walk and explore. Both indoor and outdoor pools were well maintained but here is a charge to use them on top of the cost of staying there which seems a bit strange.

Rolande

Reviewed 2022-09-17

Beautiful grounds and location

We had a lovely stay at le Manoir Richelieu. The room was comfortable and the staff well informed and pleasant. The view is stunning and the town is very welcoming

Jonathan M.

Reviewed 2022-09-15

Great view