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Fairmont Le Manoir Richelieu

S. S.

Reviewed 2022-08-04

Beautiful property/location but some customer service issues

Friendly service but major problems with housekeeping. Food was good but if you are going to increase the price of your dishes, you need to increase the quality. All dishes were good but you can get a better clubhouse sandwich in most local diners.

Jollytar

Reviewed 2022-08-04

Satisfactory but room for improvement

We found the overall experience to be quite expensive for a one night visit. With room, taxes, supper and a very small pre-dinner snack it was more than $500. Supper was acceptable but my wife found her fish dinner to be quite bland - needs work. The room and bed were comfortable but the shower didn't work. When I reported this the response from Juliette was basically "try harder". I'm 6 feet tall and weigh 200 lbs - if I tried any harder I would have ripped the tap out of the wall. Lubrication might help. Also the exhaust fan looks like it hadn't been cleaned in 20 years - a fire hazard. The resort fee was unexpected and annoying Even though I had "checked in" on line we still had to wait in line to check in with a clerk, whose English could be improved

R H.

Reviewed 2022-08-04

The location, view, buildings and grounds are wonderful. However, the experience we had at the hotel was not what you would expect for the price one pays at a well known resort. The drinks were expensive and the dinner menus were not particularly interesting as compared to what was available at several of the better local restaurants. It was difficult to find out information as to what was going on in the hotel: limited information provided on check-in, brochure provided later after requesting what was happening, and website not particularly helpful.

Unknown

Reviewed 2022-08-04

We would definitely return!

Unknown

Reviewed 2022-08-04

Very good hotel service, poor experience in Bellerive

The check-in staff are very friendly and helpful. The hotel service was very good and the facility very nice, clean and well maintained. We appreciated the pools a lot. A few issues during our stay: - the coffee machine in the room was not working - one of the phones (fixed phone) in the room was not working - the second phone (black wireless appareil) was not clean; had white scale all over so I was not comfortable using it - but it was cleaned the second day - it was not possible to order drinks or food at the pool until after 2:30pm, which was very constraining (one had to make the trip out to get beverages or food) - we had a very negative experience at the restaurant Bellerive on the second night. Our reservation was at 7:30pm but we did not get our food until 9:20pm; no one was up for eating at that point. We spoke to the manager at that time (Ms. Louise Botella) who was nice and apologetic but did not offer any measure to address the situation. She waived the hot drinks fees (and one of the drinks came wrong!) but we paid more than 300$ (we were a party of 6) for food that we did not eat nor enjoy. We were all disappointed with this experience especially that it happened the last night before we left. It would have been a nice gesture if at least 50% of the bill was taken out to compensate for this experience.

Maxime B.

Reviewed 2022-08-04

Perfect 3 days stay!

Deluxe room was amazing with great view, food was perfect with sweet staff, spa was very relaxing, in short, perfect 3 days stay!

Mary

Reviewed 2022-08-04

Difficult maintaining Covid safety

Appreciating we booked a summer special - being a transplant patient I had hoped it would be possible to navigate the property without concern. Our room was in the 600 section so it included a transfer onto a very small elevator which was often packed - with intoxicated wedding guest unfortunately. The foyer had empty liquor bottles and glasses on surfaces - still early in the evening. The room had two lamps that didn’t work and material under the box spring torn and hanging. The casual restaurant was only OK. Outside was lovely but the food was average for the price. We have stayed in Montreal, Quebec and Ottawa before Richelieu so expectations were higher. Beautiful property and scenery but the race for parking - competing with casino guest- was not pleasant.

Unknown

Reviewed 2022-08-04

Excellent stay Excellent staff Parking accommodations are a real issue and truly incompatible with the hotel standing

Lauren

Reviewed 2022-08-04

Family friendly

Michael

Reviewed 2022-08-04

We had a good experience and holiday

A holiday within a family holiday in Quebec