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Guest Services

  • Valet

Airport Transfer

Return airport transfers in luxury vans with in-vehicle Wi-Fi can be booked for a fee. The hotel’s very own Rolls-Royce is also available at an additional fee to chauffeur guests around.


A comprehensive baby-sitting service is available on request.

Request Butler Service

For maximum pampering and relaxation, every suite and villa includes the services of a professional butler whose duties include inspecting and preparing the rooms for arrival and ensuring they are set up in accordance with guest preferences. The 24-hour on-call butler service can assist with a variety of tasks including organizing car rental, day excursion trips, restaurant reservations, beauty and health requests, and packing and unpacking.

Check-in / Check-out

Standard check-in time of 3:00pm local time, and check-out time of 12:00pm apply. Late check-out requests are based on the availability of the suite or villa. Please contact your butler if you have specific requests. Your luggage will be stored in our secure storage if you have a late departure from Bali.


Guests have easy access to elevators in the lobby.


Housekeeping staff provide twice-daily serviceing including turn-down service to ensure the comfort of all guests.

Internet Access

Complimentary Wi-Fi is provided throughout the resort.

Laundry Services

Laundry service is available daily. Laundry collected before 10am is delivered by 5pm on the same day or by 5pm on the following day if collection is later than 10am. A five-hour Express Laundry service is available on request and a 50% surcharge applies. A three-hour service is also available and a 100% surcharge applies.


The hotel offers valet parking services.

* if applicable
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